Novotel Phuket Resort, Patong

I want my money back. Terrible service, rude staff, can’t get anything correct.. kid friendly resort with water in glass bottles... kettle with ants, worms in room, top it off you can’t get a cup of milk for baby at night... oh and when they are open for room service they bring you milk and your kid can’t stop throwing up from it.

Great stay in Novotel Phuket Resort. The staff was very polite and responsive. I can recommend this hotel. It is walking distance to the main attractions in the island.

Such a wonderful hotel and guest service, since we got there everything was so nice and enjoyable, the lady who checked us in was sk very kind and gentle, she complied with all my requests, and after we got the room amd was so very clean, nice ans thai with a beautiful view... The hotel is in in front of Patong Beach, just few steps from the beach and close to a nice a street full of night life, bars, amazing food and all the thai what we were looking for. You have to walk a little bit more or take taxi if you want to go to downtown patong but is not really necessary, probably one night you cam visit there, but after that you will have so many options close to this hotel. Breakfast amazing, i recommend take the price with the breakfast included because really worth it ; and about employees and guest service they deserve 1000% hospitality, every single employee was so very polite, kind, educated and useful. I definitely will be back to this hotel.

Good, bad and needs to improve: Good location (Patong Beach is at the hotel gate), million dollar view, great pools, convenient shuttles to shopping, nice and kind people. Bad management (screw up the room number and the credit card charge), condition of AC (leaking water, and stop working from time to time because of the power). Food and service not so impressive.

We enjoyed our short stay at your property. Great location, friendly staff and overall very nice hotel. We particularly enjoyed the breakfast buffet and spa!