2/10 Poor
May 29, 2022
This was supposed to be a 5 star resort.
This was supposed to be a 5 star resort.
Well. It is far from that.
When I ordered through hotels.com it was specifically noted that airport transfer is included. This place is located at a remote island and only accessible with a boat. Upon check in the guy at the desk argued aggressively that I need to pay extra 950 Bhat for the transfer since it's not included. Be aware of this extra payments as the trap will not be exposed until you are already on the way to the hotel!!
Secondly, the weather was stormy and we had 1 full day without electricity! The staff told me the whole island has no electricity due to bad weather but this was not the case as the lights outside were lit just fine.
The room was leaking and rain started to fall inside and flood the villa. They ignored the issue when I called them !
The staff understand basic English only and communication is minimal, making check in and check out process tiresome.
Food ordered as room service was surly not a 5 star - small and basic pizza that belong to a 3 start hotel at the best case


Mor, 3-night trip
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