2/10 Poor
E uma vergonha, a foto referencia não tem nada haver com o hotel, o quarto que me ofereceram era horrível sem condições de habitação, não fiquei no hotel e estou pedindo reembolso do valor pago.
HAMILTON
HAMILTON, 5-night trip
Hotel Castelo
Hotel in Palmas
Choose dates to view prices
Experience the warm hospitality of Hotel Castelo, where a free breakfast buffet and dry cleaning services make your stay seamless. Connect to in-room WiFi, enjoy smoke-free premises, and take advantage of concierge services with helpful staff.
4.0
Popular amenities
- Free breakfast
- Pet friendly
- Free WiFi
- Air conditioning
- Laundry facilities
- 24/7 front desk
Main amenities (10)
- Daily housekeeping
- Room service
- 24-hour front desk
- Air conditioning
- Laundry service
- Self-serve laundry
- Concierge services
- Free newspapers in the lobby
- Luggage storage
- Tour/ticket assistance
Feel at home (6)
- Children stay free
- Private bathroom
- Television
- Daily housekeeping
- Laundry facilities
- Minibar
Room options
Showing 7 of 7 rooms
Single Room
- 64 sq ft
- Sleeps 1
- 1 Twin Bed
Double Room
- 64 sq ft
- Sleeps 2
- 1 Queen Bed
Twin Room
- 64 sq ft
- Sleeps 2
- 2 Twin Beds
Triple Room, 3 Twin Beds
- 64 sq ft
- Sleeps 3
- 3 Twin Beds
Triple Room, Multiple Beds
- 110 sq ft
- Sleeps 3
- 1 Queen Bed and 1 Twin Bed
Economy Quadruple Room, Multiple Beds
- 110 sq ft
- Sleeps 4
- 1 Queen Bed and 2 Twin Beds
Quadruple Room
- 64 sq ft
- Sleeps 4
- 4 Twin Beds
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About the neighborhood
Quadra 103 Norte Rua NO 11, Lote 19, Plano Diretor Norte, Palmas, TO, 77001-036
What's nearby
- Sunflower Square - 5 min walk - 0.5 km
- Capim Dourado Shopping - 14 min walk - 1.2 km
- Araguaia Palace - 14 min walk - 1.2 km
- Memorial Coluna Prestes - 15 min walk - 1.3 km
- Shopping Palmas Mall - 17 min walk - 1.5 km
Getting around
- Palmas (PMW-Brigadeiro Lysias Rodrigues) - 59 min drive
- Terminal Multimodal de Palmas - Porto Nacional Station - 27 min drive
Restaurants
- Viegas - 18 min walk
- Churrascaria Portal do Sul - 11 min walk
- Dom Vergílio Grill Pizza & Chopp - 10 min walk
- Lanchonete Sabor Mineiro - 10 min walk
- Cozinha Maria Izabel - 12 min walk
About this property
Hotel Castelo
Enjoy your visit to Palmas with a stay at Hotel Castelo. Free perks include WiFi and buffet breakfast daily between 6:30 AM and 9:30 AM.
At a glance
Hotel size
- 75 rooms
Arriving/Leaving
- Check-in start time: 2:00 PM; Check-in end time: midnight
- Minimum check-in age: 18
- Check-out time is noon
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- This property doesn't offer after-hours check-in
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
- Parents must have child's birth certificate and photo ID*
Pets
- Pets stay free
- Service animals welcome
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- No onsite parking
- Street parking available
Other information
- Smoke-free property
Property amenities
Food and drink
- Free buffet breakfast each morning 6:30 AM–9:30 AM
- Room service
Traveling with children
- Children stay free (see details)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Free newspapers in lobby
- Luggage storage
Room amenities
Be entertained
- 32-inch TV
- Cable TV channels
Home comfort
- Air conditioning
- Minibar
Sleep well
- Bed sheets provided
Freshen up
- Private bathroom
- Bathtub or shower
- Free toiletries
- Towels
- Toilet paper
Stay connected
- Free WiFi
More
- Daily housekeeping
Fees & policies
Children & extra beds
- Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Policies
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche
Frequently asked questions
Does Hotel Castelo offer free cancellation for a full refund?
Yes, Hotel Castelo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Castelo?
Yes, pets stay free.
Is parking offered on site at Hotel Castelo?
No, unfortunately, but there's street parking available.
What are the check-in and check-out times at Hotel Castelo?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon.
What's the area around Hotel Castelo like?
Hotel Castelo is a short 8-minute walk from Sunflower Square and 16 minutes' walk from Capim Dourado Shopping.
Have a question?
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Hotel Castelo Reviews
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
4.8
Cleanliness
6.0
Location
4.0
Staff & service
4.0
Property conditions & facilities
2/10 Poor
Não se hospedam
Chegamos ao Hotel quase 14 da tarde , depois de horas de avião , tínhamos feito reserva pelo Hotel.com com bastante antecedência e chegando a atendente disse q não existia reserva e q não trabalhava com o site a muito tempo e eles estavam lotados e tal .
Depois de muito tempo deixou a gente a um quarto até resolver e a gerente chegar .
O quarto tem uma banheira encardida , cheirava esgoto, sem.toalha de rosto , sem papel higiênico, cheio de pernilongos .
Liguei no hotel.com pq o quarto não tinha nada com o q reservei, porém não resolveu nada , o atendente disse para eu resolver com o hotel é pronto .
Acionei meu advogado q entrou em contato com hotel e remanejaram a gente para um quarto um pouco melhor , porém os pisos estão meio soltos, a banheira está com motor de hidro aparente o q da muito medo por ter criança e não pode ligar hidro pq cai água nesses fios .
Não tem toalha de rosto nos banheiros .
Café da manhã fraco , um calor enorme e não tem gelo , o suco é quente .
Viemos para um congresso a cidade está lotada de engenheiros e eles não se prepararam , não tem manteiga , pão de queijo duro , pouca variedade, quando acaba não repõe, balde de gelo vazio , faltava faça , colher , açúcar.
lucas
lucas, 8-night trip
8/10 Very good
Cristovam
Cristovam, 6-night trip
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