Aparthotel

Rakuten STAY Hakone Susuki Grass Fields

Property class: 4
Aparthotel convenient to Ōwakudani

Choose dates to view prices

When you stay at Rakuten STAY Hakone Susuki Grass Fields, you'll be within a 10-minute drive of Lake Ashi and Ōwakudani. Guests will have free perks like WiFi and self parking. Apartments feature kitchens and spring water baths.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Free parking
  • Free WiFi
  • Air conditioning
  • Electric vehicle charging point
  • Non-smoking

Main amenities (2)

  • 20 smoke-free apartments
  • Vending machine

Feel at home (6)

  • Kitchen
  • Separate bathtub and shower
  • Coffee/tea maker
  • In-room climate control (air conditioning)
  • Free self parking
  • Free toiletries
$160 nightly
The total price is $178
Sep 25 - Sep 26

Room options

View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

A modern living room with a sofa, a coffee table, and bean bags.

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons

View all photos for Family Room / 4 people capacity, Non Smoking

A modern living room with a flat-screen TV, a sofa, a table, a baby play area, and a window.

Family Room / 4 people capacity, Non Smoking

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons

View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

A modern hotel room with a telescope, a dining area with wicker chairs, a large bed, and a view of the outdoors.

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

  • 743 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

A modern hotel room with a large sliding glass door leading to an outdoor dining area, a wooden table with a tray, a sofa, and a bed.

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Stayable Showroom / 6 people capacity, Non Smoking

A modern hotel room with two beds, a wooden table, a small sofa, and a decorative dog statue.

Stayable Showroom / 6 people capacity, Non Smoking

  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Family Room

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Family Room

  • Sleeps 4
  • 2 Twin Futons and 1 Queen Bed

View all photos for 6 Person Room

A double room with two beds, a wooden nightstand, and wall-mounted lights.

6 Person Room

  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Queen Beds + Raised Floor Area

A hotel room with a large bed, two bedside lamps, a nightstand, and a wall-mounted light fixture.

Queen Beds + Raised Floor Area

  • Sleeps 4
  • 2 Twin Futons and 1 Queen Bed

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About the neighborhood

Map
1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631

What's nearby

  • Sengokuhara Onsen - 1 min walk - 0.0 km
  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Sengokuhara Susuki Prairie - 1 min walk - 0.2 km
  • Daihakone Country Club - 6 min walk - 0.5 km
  • Hakone Village Samurai Museum - 18 min walk - 1.6 km

Getting around

  • Haneda Airport (HND) - 120 min drive
  • Narita Intl. Airport (NRT) - 85.7 miles/137.9 km
  • Hakone Miyanoshita Station - 12 min drive
  • Hakone Ohiradai Station - 14 min drive
  • Hakone Gora Station - 17 min drive

Restaurants

  • ā€Ŗ恘恭悓恘悇蕎éŗ¦ ē®±ę ¹ä¹åä¹ - ā€¬3 min drive
  • ā€Ŗ蔵äø€ - ā€¬3 min drive
  • ā€ŖCAFE TUNE - ā€¬4 min drive
  • ā€ŖCafe Dining LƜDERA - ā€¬2 min drive
  • ā€Ŗć‚°ćƒ©ćƒ³ćƒŖćƒ“ć‚£ć‚Øćƒ¼ćƒ«ē®±ę ¹ - ā€¬3 min walk

About this property

Rakuten STAY Hakone Susuki Grass Fields

  • When you stay at Rakuten STAY Hakone Susuki Grass Fields, you'll be within a 10-minute drive of Lake Ashi and Ōwakudani. Guests will have free perks like WiFi and self parking. Apartments feature kitchens and spring water baths.

At a glance

Property size

    • 20 apartments

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
    • Minimum check-in age: 18
    • Check-out time is 10:00 AM

Special check-in instructions

    • There is no front desk at this property
    • Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
    • This property doesn't offer after-hours check-in
    • A virtual front desk provides assistance to guests
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Free uncovered onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Electric vehicle charging point on site

Other information

    • Smoke-free property

Property amenities

Internet

  • Free WiFi, with speed of 25+ Mbps

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Limited onsite parking
  • Electric car charging station on site

Kitchen

  • Refrigerator (full size)
  • Stovetop
  • Microwave
  • Dishwasher
  • Electric kettle
  • Paper towels
  • Cookware/dishes/utensils
  • Rice cooker
  • Griddle

Bedrooms

  • Bed sheets provided

Bathrooms

  • Separate bathtub and shower
  • Toilet with electronic bidet
  • Spring water bathtub
  • Towels provided
  • Toothbrush and toothpaste
  • Hair dryer
  • Shampoo
  • Toilet paper
  • Free toiletries

Living spaces

  • Heated floors

Outdoor areas

  • Deck or patio

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • Well-lit path to entrance
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Smoke-free property

Services and conveniences

  • Virtual front desk
  • Vending machine
  • Free bottled water

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 rooms
  • Individually furnished

Fees & policies

Pets

  • Service animals exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have elevators.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher on site.

Also known as

Rakuten STAY Hakone Susuki Grass Fields Hakone
Rakuten STAY Hakone Susuki Grass Fields Aparthotel
Rakuten STAY Hakone Susuki Grass Fields Aparthotel Hakone

Frequently asked questions

Are pets allowed at Rakuten STAY Hakone Susuki Grass Fields?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Rakuten STAY Hakone Susuki Grass Fields?

Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Rakuten STAY Hakone Susuki Grass Fields?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Check-out time is 10:00 AM.

Does Rakuten STAY Hakone Susuki Grass Fields have private hot tubs?

Yes, each apartment has a spring water bathtub.

Does Rakuten STAY Hakone Susuki Grass Fields have a kitchen or kitchenette?

Yes, there is a kitchen which also includes a coffee maker, a rice cooker, and a griddle.

Does Rakuten STAY Hakone Susuki Grass Fields have any outdoor private spaces?

Yes, each apartment features a deck or patio.

What's the area around Rakuten STAY Hakone Susuki Grass Fields like?

Rakuten STAY Hakone Susuki Grass Fields is a short 1-minute walk from Sengokuhara Onsen and 7 minutes' walk from Daihakone Country Club.

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Reviews

Rakuten STAY Hakone Susuki Grass Fields Reviews

9.2

Wonderful

9.8

Cleanliness

9.8

Amenities

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • The property features a wonderful hot spring tub and a unique personal hot spring tub in the toilet. (3 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

8/10 Very good

Itā€™s a nice stay for family the only point to highlight was the staircase to second level might be a concern for elderly and luggage to be carried. It was clean, spacious with washing machine. All the essential are available. Great stay for 3 nights.
Verified review

10/10 Exceptional

Room was comfortable and clean.
Verified review

10/10 Exceptional

Plenty of space for this apartment for our family of 5. The personal hot spring tub in the toilet is also a first for us (unique) and check-in process was quite easy and seamless. Kitchen was well equipped. As we only stayed for 2 nights I cant comment on housekeeping. On-site parking is available. Only suggestion - would be better if there were more signage to the property as the last stretch of road was gravel road and we were initially not sure about turning in. Overall, would recommend and we would visit again :)
Verified review

10/10 Exceptional

Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help
Verified review

10/10 Exceptional

Exceptional stay. The amenities are wonderful. They have a fully stocked kitchen with a rice cooker, oven, hot water kettle, coffee maker, stove, pans, plates, cups etc. The outdoor balcony has an electric grill. There is a spring water bath that can fit 2. This place would be even more amazing in the autumn when the Susuki grass fields are visible. Lawson about 2 min walk away and FamilyMart about 15 mins walk.
Verified review

10/10 Exceptional

First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room wasā€¦ pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.
Verified review

10/10 Exceptional

We stayed in 12 different hotels during our trip to Japan and I think we all agreed this one was our favourite! Itā€™s in such a quiet and beautiful area. The apartments are so new and beautiful. Every detail has been thought of. They are spacious, clean, modern and beautiful! Kitchen is amazing. Could cook full meals there if you wanted to. The beds are big and comfortable with a bed each. One bedroom can be completely closed off from the main living area, which was wonderful. Having a washer/dryer was wonderful and so handy. The beautiful nature view from the balcony was so peaceful and relaxing. But the thing that took it over the top for us was the private onsen. That was hands down the cherry on the top. We all absolutely loved that, using it morning and night. We wanted to come home and install one in our house. The only problem we had with this stay was that check in is done via an iPad (no staff on site) and this is reliant on you having received an email a day or two earlier with access information. We never received that email, so it make check in quite drawn out and tedious as we had to access remote help twice using the central iPad. Frustrating, but we got there. Not sure if maybe that system could be done a little differently. Anyway, other than that it was a fabulous stay and we would most definitely stay here again.
Verified review

10/10 Exceptional

Excellent
Verified review

10/10 Exceptional

Excellent
Verified review

10/10 Exceptional

clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
Verified review

8/10 Very good

Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.
Verified review

10/10 Exceptional

Good Condition
Verified review

4/10 Fair

Beautiful room and property! I didn'teave a 5 star review because of how the host handled and incoming Typhoon on our last night there. We called the host to ask if in the event of an emergency we could stay an extra night (and pay for it). The host told us because our room was already booked by another group that we would have to switch rooms - we were fine with that. Because it would be a new booking we wouldn't be able to check into our new room until 3pm. Even though almost all the rooms were vacant. They said we would have to wait for 5 hours after we checked out at 10am before we could check in again at 3pm - all of this is during a potential Typhoon. Thankfully, the typhoon wasn't as bad as expected and we got out early. Hopefully in the event of an actual emergency the host will treat guests with more compassion than we were treated.
Verified review

10/10 Exceptional

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Verified review

6/10 Good

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Verified review

10/10 Exceptional

Loved this stay, it's in a quiet area close to a bus. But get the free pass if staying here to reduce costs of the bus. The only concern is how thin the walls are, we could hear our neighbours and they knocked on our door to ask us reduce noise. Overall a nic stay.
Verified review

10/10 Exceptional

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Verified review

10/10 Exceptional

非åøø之儽ēš„äø€ę¬”體驗
Verified review

6/10 Good

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Verified review

10/10 Exceptional

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Verified review

10/10 Exceptional

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Verified review

10/10 Exceptional

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Verified review

10/10 Exceptional

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Verified review

10/10 Exceptional

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Verified review

10/10 Exceptional

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