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The Palace, a Luxury Collection Hotel, Madrid

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Reviews

9.2 out of 10
Wonderful
In the heart of Madrid, The Westin Palace offers a tranquil retreat with a beautiful garden and shopping on site. Unwind at the spa with a massage or manicure/pedicure, then stay connected with high-speed WiFi. Previous guests rave about the helpful staff.
VIP Access
$529 nightly
The total price is $582
Jun 7 - Jun 8
Total with taxes and fees

Popular amenities

  • Pet friendly
  • Parking available
  • Free WiFi
  • Connecting rooms available
  • Air conditioning

Why we love this property

Business meets pleasure
Located in the city's business district, this hotel offers meeting rooms and a business center. Guests can enjoy in-room massages and 24-hour room service.
Diverse dining options
The hotel's restaurant and bar serve vegetarian, vegan, and locally-sourced cuisine. A buffet breakfast features vegetarian options to start the day.
Deep sleep comfort
Drift into dreamland on pillowtop mattresses with premium, hypo-allergenic bedding. Indulge with in-room massages and 24-hour room service.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Premium Neptuno View Room with 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Neptuno View Room with 2 Twin Beds

  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Palace Room with 2 Twins

Palace Room with 2 Twins | Premium bedding, pillowtop beds, minibar, in-room safe

Palace Room with 2 Twins

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room with 1 King Bed

Deluxe Room with 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room with 1 King Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Cortes View Room with 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Cortes View Room with 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room with 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room with 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Cortes Suite

Cortes Suite | Living room | Smart TV

Cortes Suite

  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Neptuno View Room with 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Neptuno View Room with 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Palace Suite

Palace Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Palace Suite

  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room with 1 King Bed, Street View

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room with 1 King Bed, Street View

7.6 out of 10
Good
(4 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Cervantes Suite

Cervantes Suite | Living room | Smart TV

Cervantes Suite

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Royal Suite

Royal Suite | City view

Royal Suite

  • 1808 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Neptuno Suite

Neptuno Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Neptuno Suite

  • 1023 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Grand Premium Neptuno View Room with 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Grand Premium Neptuno View Room with 1 King Bed

  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room with 2 Twin Beds, Street View

Premium bedding, pillowtop beds, minibar, in-room safe

Premium Room with 2 Twin Beds, Street View

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk - 0.1 km
  • National Prado Museum - 3 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk - 0.9 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive
  • Madrid Recoletos Station - 14 min walk
  • Madrid (XOC-Atocha Train Station) - 16 min walk
  • Atocha Cercanías Station - 16 min walk
  • Anton Martin Station - 7 min walk
  • Banco de Espana Station - 7 min walk
  • Sevilla Station - 8 min walk

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Lobby, The Palace, A Luxury Collection Hotel - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪VIPS - ‬1 min walk
  • ‪La cocina de Neptuno - ‬2 min walk

About this property

The Palace, a Luxury Collection Hotel, Madrid

You'll be in a fantastic location at The Palace, a Luxury Collection Hotel, Madrid, just a 5-minute walk from National Prado Museum and Thyssen-Bornemisza National Museum. After visiting the 24-hour fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a terrace and a garden. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Anton Martin Station is 7 minutes and Banco de Espana Station is 7 minutes.

At a glance

DONE

Hotel size

    • 470 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 1 AM
    • Contactless check-in available
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Onsite parking limited
    • Onsite garage
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1912
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LED television
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

More

  • Housekeeping on request
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 45 per person

Children & extra beds

  • Rollaway beds are available for EUR 110.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 150 per pet, per stay

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay

Cashless transactions are available.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does The Palace, a Luxury Collection Hotel, Madrid offer free cancellation for a full refund?

Yes, The Palace, a Luxury Collection Hotel, Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Palace, a Luxury Collection Hotel, Madrid?

Yes, pets are welcome. There's a charge of EUR 150 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at The Palace, a Luxury Collection Hotel, Madrid?

Yes. Parking spots may be limited.

What are the check-in and check-out times at The Palace, a Luxury Collection Hotel, Madrid?

Check-in start time: 2:00 PM; Check-in end time: 1 AM. Check-out time is noon. Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at The Palace, a Luxury Collection Hotel, Madrid?

No, this hotel doesn't have a casino, but Casino Gran Via (10-min walk) is nearby.

What is there to do at The Palace, a Luxury Collection Hotel, Madrid and nearby?

The Palace, a Luxury Collection Hotel, Madrid has a 24-hour fitness center and a garden.

Are there restaurants at or near The Palace, a Luxury Collection Hotel, Madrid?

Yes, there's an onsite restaurant.

Does The Palace, a Luxury Collection Hotel, Madrid have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around The Palace, a Luxury Collection Hotel, Madrid like?

The Palace, a Luxury Collection Hotel, Madrid is in Madrid Centro, a short 7-minute walk from Anton Martin Station and 4 minutes' walk from National Prado Museum.

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Reviews

The Palace, a Luxury Collection Hotel, Madrid Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as great, wonderful, and incredible with a very good spread. (13 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Location
Room
Service staff
Breakfast
Restaurant
Food
Lobby
Building
Concierge
Bathroom

Reviews

Verified

10/10 Exceptional

The staff was very attentive and the room was beautiful.
John, 1-night trip
Verified

10/10 Exceptional

Beautiful hotel great service and staff. Would highly recommend.
Anna, 6-night trip
Verified

10/10 Exceptional

Excellent clan beautifully laid out very comfortable Great hotel must stay
Mona, 1-night trip
Verified

10/10 Exceptional

Excellent hotel in every way. Good position and close to all sites
Gregory, 4-night trip
Verified

10/10 Exceptional

Best in town! Staff is always available to help and very kind and respectful
Patricia, 1-night trip
Verified

10/10 Exceptional

The staff and the room was spectacular!!! Everything about the hotel was top notch!!
Lawrence, 7-night trip
Verified

10/10 Exceptional

The rooms were beautiful, breakfast was incredible, and the staff was excellent.
kathleen, 2-night trip
Verified

10/10 Exceptional

Beautiful place to stay, great location, excellent breakfast under the glass dome, wonderful staff!
Lotfi, 1-night trip
Verified

10/10 Exceptional

Central location and amazing hotel
michelle, 2-night trip
Verified

10/10 Exceptional

Wonderful hotel with great location, nice rooms, helpful staff and excellent service
Lotfi, 1-night trip
Verified

10/10 Exceptional

Excellent stay from the staff to the accommodations. Five stars!
David, 3-night trip
Verified

10/10 Exceptional

Beautiful room, staff and bar/restaurant with beautiful stained glass ceiling
Steven, 2-night trip
Verified

10/10 Exceptional

Wonderful staff! Beautiful hotel and great breakfast buffet.
Allison, 2-night trip
Verified

10/10 Exceptional

Excellent service in a beautiful setting.
Henry, 1-night trip
Verified

10/10 Exceptional

Excellent choice Walking distance to everything Staff fantastic Very clean and safe Amazing breakfast Wish there was a pool
Tom, 2-night trip
Verified

10/10 Exceptional

Greta hotel - excellent staff
Mark, 2-night trip
Verified

10/10 Exceptional

Perfection. A pristine hotel with lots of traditional charm and features. The rooms are generously sized with excellent bathrooms. The restaurant and bar La Cupula is one of the most beautiful rooms to dine in. We visited for a special occasion and didn’t want to leave!
Samantha, 3-night trip
Verified

10/10 Exceptional

Great and the Hotel Staff are so helpful!
Dawil De Jesús, 2-night trip
Verified

10/10 Exceptional

Excellent location, beautiful hotel well refurbished.
2-night trip
Verified

10/10 Exceptional

Excellent room, breakfast, service.
Tanya, 2-night trip
Verified

10/10 Exceptional

Lovely hotel great location in the heart of Madrid
Masooda, 2-night trip
Verified

8/10 Very good

Great staff and service. Very accommodating, and the front desk, concierge and entire hotel was very kind and met every effort.
Bryan, 3-night trip
Verified

10/10 Exceptional

Historic and beautiful renovated hotel
Sonia, 2-night trip
Verified

10/10 Exceptional

The location is the best
Carlos, 2-night trip
Verified

8/10 Very good

very well located place
Luis, 2-night trip