The Palace, a Luxury Collection Hotel, Madrid

Property class: 5 and above

Choose dates to view prices

Reviews

9.2 out of 10
Wonderful

Luxury hotel near Prado Museum

Reviews highlight the great location, clean rooms, and fantastic front desk service. The Palace, a Luxury Collection Hotel, Madrid is a 5.0-star hotel located in Madrid Centro, perfect for business and luxury travelers. It features an onsite restaurant and bar & lounge for dining options. Guests can stay active in the 24-hour fitness center or relax on the terrace. Free Wi-Fi is available throughout the property. The nearest airport is Madrid (MAD-Adolfo Suárez Madrid-Barajas), with attractions like Paseo del Arte and Prado Museum nearby.
VIP Access

  • Art Walk address

    Stay beside the Prado, Reina Sofía, and Thyssen-Bornemisza museums.

  • Dining with a sense of history

    La Cúpula blends Madrid heritage with the hotel’s legendary past.

  • Intimate wellness suite

    Tailored treatments and massages in collaboration with The Beauty Concept.
$508 nightly
The total price is $559
Nov 9 - Nov 10
Total with taxes and fees

Amenities

  • Bespoke Byredo Le Chemin bath products.
  • Suites add luxe Acqua di Parma amenities.
  • Frette sheets and oversized towels and robes.
  • 470 redesigned guestrooms and suites throughout.
  • Directly facing Madrid’s Neptuno Fountain landmark.
  • Cocktails at the 27 Club mini-museum.
These property details are summarized by AI

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Premium Neptuno View Room with 2 Twin Beds

A room with a blue sofa, a round wooden table with a vase of flowers, and a patterned armchair.

Premium Neptuno View Room with 2 Twin Beds

  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Palace Room with 2 Twins

A hotel room with two beds, a sofa, a round table, and a view of buildings through a window.

Palace Room with 2 Twins

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room with 1 King Bed

A well-lit room with a blue sofa, a small round table, and a fireplace.

Deluxe Room with 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Cortes View Room with 1 King Bed

A hotel room with a large bed, a blue sofa, a small table with a vase, and a window with curtains.

Premium Cortes View Room with 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with 2 Twin Beds

A hotel room with two beds, a sofa, a small table with a vase of flowers, and a view of the outside through a window.

Deluxe Room with 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cortes Suite

A modern living room with a red sofa, a round coffee table, and a dining table with chairs. There is a window with a view of buildings, and a statue on a shelf.

Cortes Suite

  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Neptuno View Room with 1 King Bed

A room with a blue sofa, a round wooden table with a vase of flowers, and a patterned armchair.

Premium Neptuno View Room with 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

A hotel room with a large bed, a blue sofa, a round table with a lamp, and a view of the street through a window.

Room, 1 King Bed

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Suite

A hotel room with a bed, bedside tables, a nightstand, a lamp, and a view of a forest through a window.

Palace Suite

  • 614 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room with 1 King Bed, Street View

A bedroom with a large bed, a nightstand, a chair, a desk with books and a lamp, and a wardrobe with a mirror.

Premium Room with 1 King Bed, Street View

7.6 out of 10
Good
(4 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Cervantes Suite

A well-lit living room with a dining area, a sofa, and a coffee table.

Cervantes Suite

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite

A spacious living room with a modern chandelier, a sectional sofa, and a coffee table.

Royal Suite

  • 1808 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Neptuno Suite

A hotel room with a bed, a nightstand, a table with books, a vase with flowers, and a framed artwork on the wall.

Neptuno Suite

  • 1023 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Premium Neptuno View Room with 1 King Bed

A hotel room with a large bed, a blue sofa, a round table with a lamp, and a view of the street through a window.

Grand Premium Neptuno View Room with 1 King Bed

  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room with 2 Twin Beds, Street View

A room with a blue sofa, a round wooden table with a vase of flowers, and a patterned armchair.

Premium Room with 2 Twin Beds, Street View

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Plaza de las Cortes, 7, Madrid, Madrid, 28014

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk - 0.1 km
  • National Prado Museum - 3 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km
  • Puerta del Sol - 10 min walk - 0.8 km
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk - 0.9 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive
  • Madrid Recoletos Station - 14 min walk
  • Madrid Atocha Station - 14 min walk
  • Madrid (XOC-Atocha Train Station) - 16 min walk
  • Anton Martin Station - 7 min walk
  • Banco de Espana Station - 7 min walk
  • Sevilla Station - 8 min walk

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪VIPS - ‬1 min walk
  • ‪Cafetería Restaurante Prado - ‬3 min walk
  • ‪100 Montaditos - ‬1 min walk

About this property

The Palace, a Luxury Collection Hotel, Madrid

  • You'll be in a fantastic location at The Palace, a Luxury Collection Hotel, Madrid, just a 5-minute walk from National Prado Museum and Thyssen-Bornemisza National Museum. After visiting the 24-hour fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a terrace and a garden. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: Anton Martin Station is 7 minutes and Banco de Espana Station is 7 minutes.

At a glance

CHECK-IN
2:00pm
CHECK-OUT
12:00pm

Hotel size

    • 470 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 1 AM
    • Contactless check-in available
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets allowed*
    • Service animals welcome
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

    • Onsite parking limited
    • Onsite garage

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1912
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • Locally sourced food is prioritized
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LED television
  • Premium TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

More

  • Housekeeping on request
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 45 per person

Children & extra beds

  • Rollaway beds are available for EUR 110.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 150 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Frequently asked questions

Does The Palace, a Luxury Collection Hotel, Madrid offer free cancellation for a full refund?

Yes, The Palace, a Luxury Collection Hotel, Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Palace, a Luxury Collection Hotel, Madrid?

Yes, pets are welcome. There's a charge of EUR 150 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at The Palace, a Luxury Collection Hotel, Madrid?

Yes. Parking spots may be limited.

What are the check-in and check-out times at The Palace, a Luxury Collection Hotel, Madrid?

Check-in start time: 2:00 PM; Check-in end time: 1 AM. Check-out time is noon. Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at The Palace, a Luxury Collection Hotel, Madrid?

No, this hotel doesn't have a casino, but Casino Gran Via (10-min walk) is nearby.

What is there to do at The Palace, a Luxury Collection Hotel, Madrid and nearby?

The Palace, a Luxury Collection Hotel, Madrid has a 24-hour fitness center and a garden.

Are there restaurants at or near The Palace, a Luxury Collection Hotel, Madrid?

Yes, there's an onsite restaurant.

Does The Palace, a Luxury Collection Hotel, Madrid have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

What's the area around The Palace, a Luxury Collection Hotel, Madrid like?

The Palace, a Luxury Collection Hotel, Madrid is in Madrid Centro, a short 7-minute walk from Anton Martin Station and 6 minutes' walk from Gran Via.

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Reviews

The Palace, a Luxury Collection Hotel, Madrid Reviews

9.2

Wonderful

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently excellent with a wide selection and often described as the best aspect of the stay. (30 reviews)
  • The hotel restaurant was wonderful with a nice selection of food and a beautiful dining area. (12 reviews)
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Popular mentions

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Room
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Food
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Reviews

Verified review

10/10 Exceptional

The entire experience was great. I had 3 rooms for 4 days and the staff was very professional and helpful
Verified review

10/10 Exceptional

The staff was very attentive and the room was beautiful.
Verified review

10/10 Exceptional

Gorgeous hotel, conveniently located, attentive staff, plentiful breakfast with many options. Worth every penny!
Verified review

10/10 Exceptional

From the porter to the reception, concierge and hotel staff (housekeeping and restaurant) everyone treated us with the utmost respect, professionalism, friendliness and courtesy. Our stay exceeded our expectations
Verified review

10/10 Exceptional

Loved everything about The Palace Madrid! Room had top of the line linens, ammenities and toiletries. All staff members were friendly and helpful. Would go back!
Verified review

10/10 Exceptional

Beautiful hotel in a perfect location. The service was top notch. Wonderful breakfast.
Verified review

10/10 Exceptional

The rooms were beautiful, breakfast was incredible, and the staff was excellent.
Verified review

10/10 Exceptional

Nice rooms which have been recently refurbished. Lovely breakfast and despite being a large hotel, you feel like its an intimate setting.
Verified review

10/10 Exceptional

Excellent clan beautifully laid out very comfortable Great hotel must stay
Verified review

10/10 Exceptional

Beautiful place to stay, great location, excellent breakfast under the glass dome, wonderful staff!
Verified review

10/10 Exceptional

Central location and amazing hotel
Verified review

10/10 Exceptional

Wonderful hotel with great location, nice rooms, helpful staff and excellent service
Verified review

10/10 Exceptional

Excellent hotel in every way. Good position and close to all sites
Verified review

10/10 Exceptional

Beautiful hotel great service and staff. Would highly recommend.
Verified review

10/10 Exceptional

The staff and the room was spectacular!!! Everything about the hotel was top notch!!
Verified review

10/10 Exceptional

Best in town! Staff is always available to help and very kind and respectful
Verified review

10/10 Exceptional

Wonderful staff! Beautiful hotel and great breakfast buffet.
Verified review

10/10 Exceptional

Excellent location, beautiful hotel well refurbished.
Verified review

10/10 Exceptional

Great and the Hotel Staff are so helpful!
Verified review

10/10 Exceptional

Excellent service in a beautiful setting.
Verified review

10/10 Exceptional

Greta hotel - excellent staff
Verified review

10/10 Exceptional

Excellent stay from the staff to the accommodations. Five stars!
Verified review

10/10 Exceptional

Excellent choice Walking distance to everything Staff fantastic Very clean and safe Amazing breakfast Wish there was a pool
Verified review

10/10 Exceptional

Excellent room, breakfast, service.
Verified review

10/10 Exceptional

Lovely hotel great location in the heart of Madrid