Palacio de los Duques Gran Meliá - The Leading Hotels of the World

Property class: 5 and above

Choose dates to view prices

Reviews

9.8 out of 10, Loved by guests
Top-rated by travelers

Palace glamour with Madrid at hand

Set in a 19th-century palace beside a 13th-century convent, this stay balances aristocratic stone façades with velvet textures, marble floors, and dramatic light. Velázquez-inspired interiors, rich midnight blues and warm golds set the tone, while the rooftop terrace brings a cocktail bar, seasonal swimming pool, jacuzzi, and 360-degree skyline views.

  • Rooftop scene and swim

    Cocktail bar, seasonal pool, and jacuzzi pair with 360-degree Madrid views.

  • Michelin-starred dining

    Dos Cielos Madrid serves Castilian-inspired cuisine in the former stables.

  • Cultural access, on foot

    A couple minutes to Teatro Real, with private backstage tours or rehearsals.
$508 nightly
The total price is $559
Nov 1 - Nov 2
Total with taxes and fees

Amenities

  • Thai Room Wellness therapies with Thai massage.
  • Private RedLevel Lounge with breakfast and open bar.
  • Turndown chocolates plus Velázquez artwork postcard.
  • Serene soundproofed, lightproofed rooms for deep rest.
  • Chromecast TVs and Nespresso for easy downtime.
  • Heated floors, deep soak tubs, rain showers.
These property details are summarized by AI

Why we love this property

Work and wellness blend
Located in the city center, this hotel offers meeting rooms and in-room desks. After work, guests can enjoy spa treatments and 24-hour room service.
Foodie central
Culinary adventures unfold at 3 restaurants serving Spanish and local cuisine. A cafe and 2 bars complete the mix, while buffet breakfast starts each day.
Poolside paradise
This hotel boasts a seasonal outdoor pool with poolside loungers, umbrellas, and a bar. Take a dip and sip a cold drink in pure bliss.

Room options

Available filters for rooms
Showing 27 of 27 rooms

Room

  • Sleeps 3
  • Free wired internet

View all photos for Family Grand Supreme

Room

Family Grand Supreme

  • Sleeps 4
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room

A hotel room with a large bed, a desk, and a chair. There is a large painting on the wall and a window with curtains.

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room

A hotel room with a large bed, a small bedside table with a lamp, a chair, and a painting on the wall.

Deluxe Room

9.8 out of 10
Exceptional
(13 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Premier Room

A large bed with white linens, two bedside tables with lamps, and a large framed artwork on the wall.

Premier Room

9.6 out of 10
Exceptional
(31 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Family Room (Supreme)

A hotel room with a large bed, a desk with a chair, a small table with a vase, and a large painting on the wall.

Family Room (Supreme)

9.4 out of 10
Exceptional
(16 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Supreme Room Red Level

A large bed with white bedding, two bedside tables with lamps, a sofa, and a large painting on the wall.

Supreme Room Red Level

9.6 out of 10
Exceptional
(16 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Red Level, Junior Suite

A modern hotel room with a large bed, a sofa, a chair, and a painting on the wall.

Red Level, Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Red Level, Suite, 1 Bedroom

A modern hotel room with a sofa, armchair, and a small table with a vase of flowers.

Red Level, Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 505 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Master Suite Red Level

A spacious living room with a sofa, armchairs, a coffee table, and a dining area with a table and chairs.

Master Suite Red Level

  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Velazquez Penthouse Suite Red Level

A hotel room with a large bed, a painting on the wall, a side table, and a window with curtains.

Velazquez Penthouse Suite Red Level

  • 840 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Margarita Presidential Suite Red Level

A balcony with a table and chairs, a potted plant, and a view of city buildings and a dome structure.

Margarita Presidential Suite Red Level

  • 1808 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for The Royal Suite

A hotel room with a large bed, a sitting area with a table and chairs, a large mirror, and a painting on the wall.

The Royal Suite

  • 2152 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Supreme Room

A large bed with white linens, a nightstand with a lamp, and a large painting on the wall.

Supreme Room

10.0 out of 10
Exceptional
(10 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Red Level, Junior Suite, Terrace

A hotel room with a large bed, a sofa, a small table, and a TV.

Red Level, Junior Suite, Terrace

7.4 out of 10
Good
(3 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Supreme Room Red Level (2 adults+ 2 children)

A hotel room with a large bed, a painting on the wall, a sofa, and a small table with a lamp.

Supreme Room Red Level (2 adults+ 2 children)

10.0 out of 10
Exceptional
(1 review)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, 2 Bedrooms (Red Level)

A hotel room with a large bed, a desk, a chair, a lamp, and a wall painting.

Suite, 2 Bedrooms (Red Level)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 4 Twin Beds
  • Free wired internet

View all photos for Red Level, Suite, 3 Bedrooms

A modern hotel room with a large bed, a glass-enclosed shower, and a decorative wall mural.

Red Level, Suite, 3 Bedrooms

  • Garden view
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds OR 6 Twin Beds
  • Free wired internet

View all photos for Suite, 2 Bedrooms (Red Level, 4+1)

A hotel room with a large bed, a desk, a chair, a lamp, and a wall painting.

Suite, 2 Bedrooms (Red Level, 4+1)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 4 Twin Beds
  • Free wired internet

View all photos for Family Room Grand Supreme

A modern hotel room with a large bed, two bedside tables, a desk, and a large abstract painting on the wall.

Family Room Grand Supreme

  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, Connecting Rooms

A hotel room with a large bed, a small bedside table with a lamp, a chair, and a painting on the wall.

Deluxe Room, Connecting Rooms

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free wired internet

View all photos for Premier Room, Connecting Rooms

A large bed with white linens, two bedside tables with lamps, and a large framed artwork on the wall.

Premier Room, Connecting Rooms

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Family Room, Connecting Rooms

A hotel room with a large bed, a desk with a chair, a small table with a vase, and a large painting on the wall.

Family Room, Connecting Rooms

  • 710 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Supreme Room Red Level Connecting Rooms

A modern hotel room with a large bed, a sofa, a chair, and a painting on the wall.

Supreme Room Red Level Connecting Rooms

  • 861 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free wired internet

View all photos for Supreme Room Red Level Connecting Rooms 4+4

A modern hotel room with a large bed, a sofa, a chair, and a painting on the wall.

Supreme Room Red Level Connecting Rooms 4+4

  • 1 bedroom
  • Sleeps 8
  • 2 King Beds
  • Free wired internet

View all photos for Red Level Suite Junior Connecting Rooms

A modern hotel room with a large bed, a sofa, a chair, and a painting on the wall.

Red Level Suite Junior Connecting Rooms

  • 753 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free wired internet

View all photos for Red Level Suite Junior Connecting Rooms 4+2

A modern hotel room with a large bed, a sofa, a chair, and a painting on the wall.

Red Level Suite Junior Connecting Rooms 4+2

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds
  • Free wired internet

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About the neighborhood

Map
Cuesta de Santo Domingo, 5, Madrid, Madrid, 28013

What's nearby

  • Plaza de Oriente - 2 min walk - 0.2 km
  • Royal Theatre - 2 min walk - 0.2 km
  • Gran Via - 3 min walk - 0.3 km
  • Royal Palace of Madrid - 5 min walk - 0.4 km
  • Plaza Mayor - 5 min walk - 0.5 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 33 min drive
  • Calanas Station - 6 min drive
  • Madrid Principe Pio Station - 15 min walk
  • Madrid Recoletos Station - 24 min walk
  • Opera Station - 3 min walk
  • Santo Domingo Station - 4 min walk
  • Callao Station - 4 min walk

Restaurants

  • ‪El Rey De Los Tacos - ‬1 min walk
  • ‪Tierra Burrito Bar - ‬3 min walk
  • ‪Tap Room Opera - ‬2 min walk
  • ‪Beer Station - ‬2 min walk
  • ‪Red Level Lounge - ‬1 min walk

About this property

Palacio de los Duques Gran Meliá - The Leading Hotels of the World

  • Palacio de los Duques Gran Meliá - The Leading Hotels of the World features a rooftop terrace and puts you just steps from Royal Theatre. Guests can visit the health club for a workout or grab a bite to eat at Jardín de los Duques, one of 2 restaurants, which serves Spanish cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar, and a steam room. Fellow travelers say great things about the helpful staff and location. The property is just a short walk to public transportation: Opera Station is 3 minutes and Santo Domingo Station is 4 minutes.

At a glance

Hotel size

    • 179 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests must contact this property in advance with their vehicle registration number to enter the car-restricted zone surrounding the hotel.
    • This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets allowed (dogs only, 2 total)*
    • Service animals welcome

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Onsite valet parking (EUR 45 per day)
    • Electric vehicle charging point on site
    • Offsite parking within 1 mi (EUR 45 per day)

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 1851
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • 24-hour fitness center
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator

Room amenities

Be entertained

  • 49-inch LED TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Recycling

Special features

Dining

Jardín de los Duques - Overlooking the garden, this restaurant specializes in Spanish cuisine and serves lunch and dinner. Open select days.
Los Duques Grand Café - This restaurant specializes in Mediterranean cuisine. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Ecostars. For more information on what this certification requires and verifies, please visit their website.
The property is a member of the Leading Hotels of the World.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 45 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 85 per pet, per day

Parking

  • Valet parking costs EUR 45 per day
  • Parking is available nearby and costs EUR 45 per day (6562 ft away)

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Ambassador TRYP Madrid
Hotel Madrid Ambassador
Madrid Ambassador Hotel
Madrid TRYP Ambassador
TRYP Ambassador
TRYP Ambassador Hotel
TRYP Ambassador Madrid Hotel
TRYP Hotel Ambassador Madrid
TRYP Madrid Ambassador
Gran Melia Palacio los Duques Hotel Madrid
Gran Melia Palacio los Duques Hotel
Gran Melia Palacio los Duques Madrid
Gran Melia Palacio los Duques
Tryp Ambassador Hotel Madrid
Tryp Hotel Ambassador

Frequently asked questions

Does Palacio de los Duques Gran Meliá - The Leading Hotels of the World offer free cancellation for a full refund?

Yes, Palacio de los Duques Gran Meliá - The Leading Hotels of the World does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Yes, dogs are welcome, with a limit of 2 total. There's a charge of EUR 85 per pet, per day. Service animals are exempt from fees.

Is parking offered on site at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Yes. Valet parking costs EUR 45 per day. Electric vehicle charging is available.

What are the check-in and check-out times at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

No, this hotel doesn't have a casino, but Casino Gran Via (10-min walk) is nearby.

What is there to do at Palacio de los Duques Gran Meliá - The Leading Hotels of the World and nearby?

Palacio de los Duques Gran Meliá - The Leading Hotels of the World has 2 bars and a 24-hour fitness center, as well as a garden.

Are there restaurants at or near Palacio de los Duques Gran Meliá - The Leading Hotels of the World?

Yes, there are 2 onsite restaurants, featuring Spanish cuisine and garden views.

What's the area around Palacio de los Duques Gran Meliá - The Leading Hotels of the World like?

Palacio de los Duques Gran Meliá - The Leading Hotels of the World is in Madrid Centro, a short 3-minute walk from Opera Station and 3 minutes' walk from Gran Via. Travelers give top marks for the hotel's prime location.

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Reviews

Palacio de los Duques Gran Meliá - The Leading Hotels of the World Reviews

9.8

Exceptional

9.8

Cleanliness

9.6

Location

9.8

Staff & service

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was a standout experience with a wide variety of options, beautifully presented, and exceptional service. (27 reviews)
  • The hotel's restaurant, Jardín de los Duques, served delicious food showcasing local flavors and was a standout experience. (28 reviews)
  • The rooftop pool offered a great place to cool down, relax, and enjoy a breathtaking view of Madrid. (11 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Location
Room
Breakfast
Restaurant
Food
Drinks
Cities
Concierge
Palace

Reviews

Verified review

10/10 Exceptional

Great location, walkable, great staff, very nice, thank you!!
Verified review

10/10 Exceptional

Great location Excellent breakfast Safe Friendly staff
Verified review

8/10 Very good

Great location
Verified review

10/10 Exceptional

Location and staff were excellent
Verified review

10/10 Exceptional

Very comfortable stay in luxurious surroundings and perfect spot to walk around the sights of the City. We especially loved the Red Level lounge and the rooftop pool and jacuzzi! We will be back again!
Verified review

10/10 Exceptional

Excellent location and beautiful property
Verified review

10/10 Exceptional

Very nice hotel in a great location. Staff is fantastic.
Verified review

10/10 Exceptional

Staff super attentive & greeted us with a glass of cava, room was absolutely perfect and gave us nice gifts to celebrate our anniversary :)
Verified review

10/10 Exceptional

Truly authentic Spain feel, very clean, extremely pleasant staff! Highly recommend!
Verified review

10/10 Exceptional

The staff were excellent and friendly. Loved my stay there.
Verified review

10/10 Exceptional

This is our second stay at this hotel, and the second stay was just as amazing as the first! The staff is so incredibly helpful--not in your face or pushy, but there when you need them and very kind. We selected the Red Level again, and we loved the separate lounge area (and took advantage of it). This has become our go-to hotel when in Madrid! Oh, and we loved the bath tub. :)
Verified review

10/10 Exceptional

The staff are exceptional, the hotel stunning & the red level service worth every penny. I cannot rate this hotel or its staff highly enough. If we return to Madrid in the future, we would absolutely stay here again!
Verified review

10/10 Exceptional

Excellent hotel and location. Stayed in junior level suite with red level access. Great amenities in the room. Very close to Plaza Mayor. Staff was very hospitable and accommodating. Free breakfast in the morning was a great start to the day.
Verified review

10/10 Exceptional

The property was beautiful. All staff were inviting and accommodating. They went above and beyond to make us feel welcome and to attend to our every need. The cafe and dining services were excellent in all ways - selection, taste and service. Highly recommend!
Verified review

10/10 Exceptional

Excellent hotel, fantastic breakfast, good size rooms for a family.
Verified review

10/10 Exceptional

Fantastic staff who were attentive from the moment you arrived to departure. The concierge was also excellent with some great recommendations. The roof top bar was fabulous with views to the palace and the cathedral. The only negative was the price of the hotel breakfast but there are plenty of fabulous spots to go outside the hotel . This is a truly fabulous hotel but what sets it apart is its staff.
Verified review

10/10 Exceptional

This hotel was lovely. It is in a terrific central location, but it is on a quiet street. We stayed on the Red Level, and the access to the lounge was great. I worked there some afternoons, and it made working on vacation a little better! I would not hesitate to return!
Verified review

10/10 Exceptional

Wonderful hotel, great service and location
Verified review

10/10 Exceptional

Amazing staff. Beautiful hotel. Great service. Very welcoming.
Verified review

8/10 Very good

It is a beautiful setting, like living in a museum. As with many hotels, it is the smaller points that separate a very good from a great hotel. Do understand this is a very good hotel but I would highlight a few negatives that keep it from being a great one: 1. 4th floor
Verified review

10/10 Exceptional

Great service , clean hotel and an amazing spa
Verified review

10/10 Exceptional

Great location, rooms and service. Breakfast spread was fabulous as well.
Verified review

10/10 Exceptional

Very helpful staff. Especially housekeeping and the bar/restaurant staff are excellent as is the food and beverage operation.
Verified review

10/10 Exceptional

Loved everything about my stay. The experience was wonderful—everyone was kind, welcoming, and attentive.
Verified review

8/10 Very good

Breakfast buffet very good. Warm food well below average Staff in red level lounge very attentive