Unwind in style at Crystalbrook Riley, a luxury hotel near Cairns Esplanade. Enjoy ocean views while savoring Asian cuisine at Paper Crane, or rejuvenate with spa treatments and lounge by the outdoor pool with cabanas and sun loungers.
Reviews
9.29.2 out of 10
Wonderful
Popular amenities
Electric vehicle charging point
Non-smoking
Main amenities (12)
Daily housekeeping
Restaurants and 2 bars/lounges
Full-service spa
Outdoor pool
Breakfast available
24-hour fitness centre
Self parking
Pool bar
Room service
Massage/treatment rooms
6 meeting rooms
24-hour front desk
Feel at home (6)
Children stay free
Television
Garden
Daily housekeeping
Coffee/tea maker
Blackout curtains
The current price is $228
$228
$251 total
includes taxes & fees
4 Aug - 5 Aug
Room options
Available filters for rooms
Showing 14 of 14 rooms
View all photos for Family Room (Resort View)
Family Room (Resort View)
10.010.0 out of 10
Exceptional
2 reviews
(2 reviews)
Highlights
Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
2 bedrooms
64 sq m
Resort view
Sleeps 6
1 King Bed and 2 Single Beds
View all photos for Urban King
Urban King
8.68.6 out of 10
Excellent
29 reviews
(29 reviews)
Highlights
Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
32 sq m
City view
Sleeps 3
1 King Bed
View all photos for Resort Suite
Resort Suite
Highlights
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Separate bedroom
Blackout curtains
Resort view
Sleeps 3
1 King Bed and 1 Double Sofa Bed
View all photos for Suite, 1 King Bed with Sofa bed
Cairns Central Shopping Centre - 11 min walk - 1.0 km
Reef Fleet Terminal - 13 min walk - 1.1 km
Getting around
Cairns, QLD (CNS-Cairns Intl.) - 10 min drive
Freshwater Station - 14 min drive
Redlynch Station - 16 min drive
Cairns Station - 19 min walk
Restaurants
Muddy's Cafe - 4 min walk
Flynn's Italian by Crystalbrook - 6 min walk
La Pizza Trattoria - 6 min walk
Dundee’s at the Cairns Aquarium - 4 min walk
Atrium - 2 min walk
About this property
Crystalbrook Riley
When you stay at Crystalbrook Riley, you'll be within a 15-minute walk of Cairns Esplanade and Cairns Central Shopping Centre. You can visit the spa to indulge in massages, body wraps or manicures and pedicures, and Asian cuisine is served at Paper Crane, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers love the pool and helpful staff.
Languages
English, Japanese, Spanish
More about this property
VISIBILITY
At a glance
Hotel size
311 rooms
Arranged over 7 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Contactless check-out
Special check-in instructions
The property charges 1 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site self-parking (AUD 15.00 per day)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Height restrictions apply for on-site parking
Other information
Smoke-free property
LOB_HOTELS
Property amenities
Food and drink
Full breakfast (surcharge) each morning 6:30 AM–10 AM
2 bars/lounges
Restaurant
Poolside bar
Room service (limited hours)
Water dispenser
Travelling with children
Children stay for free (see details)
What to do
Pool table
Working away
6 meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Bike hire
Pool cabanas (surcharge)
Bike storage
Pool loungers
Facilities
2 buildings/towers
Built in 2018
Safe-deposit box at front desk
Garden
24-hour fitness centre
An outdoor pool
Bike parking
Full-service spa
Massage/treatment rooms
At least 80% of food locally sourced
Vegan dining options
Vegetarian dining options
Locally owned and organised tours and activities
Local culture and ecosystem education
Double-glazed windows
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Reception hall
Traditional architecture
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
ROOM
Room amenities
Be entertained
IPod docking station
55-inch flat-screen TV
Digital TV channels
First-run films
Netflix
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Bathrobes and slippers
Iron/ironing board
Sleep well
Pillow menu
Blackout curtains
Soundproofed rooms
Premium bedding
Freshen up
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Desk chair
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
STAR_OUTLINE
Special features
Spa
The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments.
Dining
Paper Crane – This poolside restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side – This poolside bar specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Rocco – Overlooking the ocean, this rooftop bar specialises in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club – Overlooking the ocean and pool, this bar specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
MONETIZATION_ON
Fees & policies
Refundable deposits
Deposit: AUD 100 per accommodation, per night
Optional extras
Full breakfast is offered for an extra charge of approximately AUD 42 for adults and AUD 21 for children
Early check-in can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of 1 per cent
Renovations and closures
The following facilities are closed on Monday, Tuesday, Wednesday and Sunday:
Full-service spa
Children & extra beds
Rollaway beds are available for AUD 60.0 per day
Parking
Self-parking costs AUD 15.00 per day
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a smoke detector on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort
HELP_OUTLINE
Frequently asked questions
Does Crystalbrook Riley offer free cancellation for a full refund?
Yes, Crystalbrook Riley does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Crystalbrook Riley?
Yes, there's an outdoor pool. Guests have pool access from 7 AM to 9 PM.
Are pets allowed at Crystalbrook Riley?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crystalbrook Riley?
Yes. Self-parking costs AUD 15.00 per day. Electric car charging is available.
What are the check-in and check-out times at Crystalbrook Riley?
Check-in start time: 2:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Crystalbrook Riley?
No, this hotel doesn't have a casino, but Reef Hotel Casino (13-min walk) and Cazalys Cairns (5-min drive) are both nearby.
What is there to do at Crystalbrook Riley and nearby?
Crystalbrook Riley has 2 bars, a spa and an outdoor pool, as well as a 24-hour fitness centre and a garden.
Are there restaurants at or near Crystalbrook Riley?
Yes, Paper Crane offers al fresco dining, Asian cuisine and ocean views.
What's the area around Crystalbrook Riley like?
Crystalbrook Riley is in Cairns Central Business District, a short 10-minute drive from Cairns, QLD (CNS-Cairns Intl.) and 13 minutes' walk from Cairns Central Shopping Centre. Travellers give top marks for the hotel's prime location.
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Crystalbrook Riley Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.2/10
Staff & service
9.4/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness
Popular mentions
Room
Service staff
Location
Restaurant
View
Bathroom
Bed
Food
Lobby
Shower
What guests liked
The pool area was a highlight, offering a perfect spot to relax and enjoy the surroundings. (37 reviews)
Breakfast was a highlight with many guests praising its deliciousness and good options. (10 reviews)
The property offers a good selection of eateries and restaurants with excellent food options and friendly staff. (10 reviews)
From real guest reviews summarized by AI.
Reviews
8/10 Very good
6 Jul 2025
A beautiful hotel with a lovely pool. Amenities were great, bed was comfortable and the food was good
Kim
Kim, 1-night trip
10/10 Exceptional
23 Jun 2025
Lovely hotel.
Ruth
Ruth, 13-night trip
10/10 Exceptional
23 May 2025
The BEST!
This hotel was amazing! Great location, amazing amenities and on site restaurants. We absolutely loved it!
Rachel
Rachel, 5-night trip
10/10 Exceptional
22 Jan 2025
We loved the location of this property and the staff were great!
Mary
Mary, 2-night trip
10/10 Exceptional
23 May 2025
Excellent
Linda
Linda, 2-night trip
10/10 Exceptional
19 Mar 2025
Very nice hotel,conveniently located within distance to so many ammenities,shops,wharfs etc.
Staff was very good,breakfast was very good.
Ronald Ernest
Ronald Ernest, 6-night trip
10/10 Exceptional
28 May 2025
Very good.
Linda
Linda, 1-night trip
8/10 Very good
16 Mar 2025
Beautiful pool area and the room was very modern, clean and comfortable. The breakfast was also a highlight.
Lauren
Lauren, 3-night trip
10/10 Exceptional
1 Mar 2025
Staff very professional went above and beyond to accommodate, loved the pool and outdoor area
Jon
Jon, 7-night trip
10/10 Exceptional
18 Jan 2025
Great room, lovely view and staff were excellent
Gurpal
10/10 Exceptional
19 Feb 2025
Loved the pool and restaurant areas. Spacious room with lovely view. Staff were all very friendly. Really nice stay.
Ronan
Ronan, 2-night trip
8/10 Very good
4 Apr 2025
It was a lovely hotel. Easy walking into Cairns. The restaurant and bar was a little over priced.
Karen
Karen, 5-night trip
10/10 Exceptional
11 Mar 2025
The room was super nice! We loved the swimming pool. It was an easy walk to town!
Cassidy
Cassidy, 4-night trip
10/10 Exceptional
2 May 2025
We will be back
A beautiful property. We stayed in the blue tower which was quiet, comfortable and clean. All the staff we dealt with were excellent and helpful. We had breakfast and dinner there as well which were good. Easy walk to the action end of the esplanade. A lovely experience all round.
Tuula
Tuula, 1-night trip
10/10 Exceptional
13 Mar 2025
Clean, comfortable, and convenient
David
David, 4-night trip
8/10 Very good
15 Nov 2024
Very nice hotel very conveniently located
Cristiana-Maria
Cristiana-Maria, 2-night trip
10/10 Exceptional
23 Jan 2025
Great hotel in Cairns
Great hotel, lovely pool area and great restaurants and bars to enjoy the view over the sea.
In a quiet area, good parking and easy 10min walk to restaurants and the marina.
Joyce
Joyce, 6-night trip
10/10 Exceptional
1 Feb 2025
Very clean nice room close to everything
Giovanni
Giovanni, 5-night trip
10/10 Exceptional
27 Nov 2024
Staff were lovely and very helpful, rooms were beautiful and the pool was the perfect place to relax during the day
Danielle
Danielle, 5-night trip
10/10 Exceptional
4 Dec 2024
An absolutely BEAUTIFUL property the rooms and bathrooms are GORGEOUS the staff is courteous and helpful and the location is spot on. Great place to bring the kids as well for a couple of nights or weeks long stay
MARIBEL
MARIBEL, 2-night trip
4/10 Fair
29 Jun 2025
Dirty and mouldy. Below average
Dirty carpets, mould present and poorly trained reception staff. Had 2 bookings, and they couldn’t combine the 2 together and made me pay the deposit twice 🙄 They couldn’t secure a booking at a neighbouring restaurant, yet we were able to get a table by going there direct. Lastly, they entered the room despite us having the privacy sign.
Luke
Luke, 1-night trip
10/10 Exceptional
5 Jan 2025
Staff were friendly and accomodating. The facilities were amazing and clean
Taylah
Taylah, 6-night trip
10/10 Exceptional
13 Jan 2025
Fantastic staff, very helpful.
Clean rooms with amazing views.
Mitzy
Mitzy, 4-night trip
10/10 Exceptional
20 Jan 2025
Amazing staff members, very helpful always happy to help
Stela
Stela, 3-night trip
10/10 Exceptional
14 Dec 2024
We loved our stay at the crystalbrook riley, very relaxing, great staff, lots of options for food and the room in the tower was beautiful