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Crystalbrook Riley
Luxury hotel with spa, near Cairns Esplanade
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Crystalbrook Riley
Photo gallery for Crystalbrook Riley
Overview of Crystalbrook Riley
9.2 out of 10 Superb
9.2/10 Superb
Property highlights
- Pool
- Spa
- Parking available
- Free WiFi
- Restaurant
- Air conditioning
131-141 Esplanade, Cairns, QLD, 4870
Main amenities
- Daily housekeeping
- Restaurants and bar/lounge
- Full-service spa
- Outdoor pool
- Breakfast available
- 24-hour fitness centre
- Self parking
- Pool bar
- Massage/treatment rooms
- 6 meeting rooms
- 24-hour front desk
- Air conditioning
Feel at home
- Children stay free
- Television
- Garden
- Daily housekeeping
- Coffee/tea maker
- Blackout curtains
Room options
View all photos for Family Room - Urban View
Family Room - Urban View
View all photos for Family Room (Resort View)
Family Room (Resort View)
View all photos for Urban King
Urban King
View all photos for Suite, 1 King Bed with Sofa bed
Suite, 1 King Bed with Sofa bed
View all photos for Resort King
Resort King
View all photos for Family Room, Sea View
Family Room, Sea View
View all photos for Panoramic Sea
Panoramic Sea
View all photos for Sea King
Sea King
View all photos for Resort Twin
Resort Twin
View all photos for Urban Twin
Urban Twin
About this area
What's nearby
- In Cairns Central Business District
- Cairns Esplanade - 1 min walk
- Cairns Central Shopping Centre - 2 min drive
- Reef Fleet Terminal - 2 min drive
- Cairns Marlin Marina - 3 min drive
- Palm Cove Beach - 25 min drive
Getting around
Restaurants
- Bayleaf Balinese Restaurant - 10 min walk
- Imm Thai Cafe - 7 min walk
- Ganbaranba Noodle Colosseum - 14 min walk
- Prawn Star - 12 min walk
- Salt House - 13 min walk
About this property
Crystalbrook Riley
Languages
English, Japanese, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.
At a glance
Hotel size
- 311 rooms
- Arranged over 7 floors
Arriving/Leaving
- Check-in time from 2:00 PM until midnight
- Express check-out available
- Early check-in subject to availability
- Late check-in subject to availability
- Minimum check-in age – 18
- Check-out time is 11 AM
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Front desk staff will greet guests on arrival
- For more details, please contact the property using the information on the booking confirmation
- This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
- Pets not allowed
- Service animals welcome
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- On-site self-parking (AUD 15.00 per day)
- Wheelchair-accessible parking on site
- Electric vehicle charging point on site
- Height restrictions apply for on-site parking
Other information
- Smoke-free property
Property amenities
Food and drink
- Full breakfast (surcharge) each morning 6:30 AM–10 AM
- Restaurant
- Bar/lounge
- Poolside bar
- Water dispenser
Travelling with children
- Children stay for free (see details)
What to do
- Pool table
Working away
- 6 meeting rooms
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Luggage storage
- Bike hire
- Pool cabanas (surcharge)
- Bike storage
- Pool loungers
Facilities
- 2 buildings/towers
- Built in 2018
- Safe-deposit box at front desk
- Garden
- 24-hour fitness centre
- An outdoor pool
- Bike parking
- Full-service spa
- Massage/treatment rooms
- At least 80% of food locally sourced
- Vegan dining options
- Vegetarian dining options
- Locally owned and organised tours and activities
- Local culture and ecosystem education
- Double-glazed windows
- No plastic soft drinks bottles
- No plastic coffee stirrers
- No plastic drinking straws
- No plastic water bottles
- Reusable cups only
- Reusable tableware only
- Reception hall
Accessibility
- Lift
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Roll-in shower (selected rooms)
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Wheelchair-accessible public bathroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
Room amenities
Be entertained
- IPod docking station
- 55-inch flat-screen TV
- Digital TV channels
- First-run films
- Netflix
Home comfort
- Air conditioning
- Coffee/tea maker
- Electric kettle
- Dressing gowns and slippers
- Iron/ironing board
Sleep well
- Blackout curtains
- Soundproofed rooms
- Premium bedding
Freshen up
- Eco-friendly toiletries
- Hairdryer
- Towels
Stay connected
- Desk
- Free WiFi
- Phone
More
- Daily housekeeping
- In-room safe
- Eco-friendly toiletries
- Bulk dispenser for toiletries
- Eco-friendly cleaning products provided
- Energy-saving switches
- Water-efficient showers only
- Water-efficient toilets only
- Mobile key entry
Special features
Spa
The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments.
Dining
Paper Crane – This poolside restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side – This poolside bar specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Rocco – Overlooking the ocean, this rooftop bar specialises in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Fees & policies
Refundable deposits
- Deposit: AUD 75.00 per accommodation, per night
Optional extras
- Full breakfast is offered for an extra charge of approximately AUD 38.00 for adults and AUD 38.00 for children
- Early check-in can be arranged for an extra charge (subject to availability)
- Credit card charges are subject to an extra charge of 1 per cent
Renovations and closures
The property will be renovating from 22 June 2023 to 15 September 2023 (completion date subject to change). The following areas are affected:
- One of the dining venues
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday and Wednesday:
- Full-service spa
Children & extra beds
- Rollaway beds are available for AUD 60.0 per day
Parking
- Self-parking costs AUD 15.00 per day
- Parking height restrictions apply
Pool, spa, & gym (if applicable)
- Pool access available from 7 AM to 9 PM
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Policies
Only registered guests are allowed in the guestrooms.
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a smoke detector on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
Also known as
Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort
Frequently asked questions
Reviews
9.2
Superb
9.4/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.2/10
Eco-friendliness