2/10 Poor
Sep 29, 2018
Staff is not professional and owners are aggressive. I do not recommend this hotel.
The receptionist kept by mistake my passport after I checked in, didn't give it back as I checked out so I missed my flight, had to buy another ticket (370 euros). As I came back to fetch my passport, not only the owners of the hotel refused to compensate me but one was very aggressive with me, kept criticizing me, saying that I don't know how to travel, a very bad attitude. They didn't even give the minimum sign of hospitality like offering tea/water (I was exhausted coming back from the airport) or offering to pay back the two nights spent there. I had to beg 20 liras from the receptionist (who finally admitted his mistake and was humble unlike the owners) to pay the metro and go back to the airport.
Véronique
Véronique, 2-night trip