Matsuya Ryokan

Photo gallery for Matsuya Ryokan

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Indoor spa tub
Japanese Style Room for 4 people, Private Bathroom | Down duvets, individually decorated, free WiFi
Japanese Style Room for 4 people, Private Bathroom | Down duvets, individually decorated, free WiFi
Japanese Style Room for 4 people, Private Bathroom | Down duvets, individually decorated, free WiFi

Overview of Matsuya Ryokan

Matsuya Ryokan

2.5 star property
Ryokan with restaurant, near Zenko-ji Temple

9.4/10 Exceptional

78 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Laundry facilities
Map
484, Motoyoshi-cho, Nagano, 380-0851
Main amenities
  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • Room service
  • Front desk safe
  • Vending machine
  • Self-serve laundry
  • Free newspapers in the lobby
  • Luggage storage
  • Limited hour front desk
  • Ballroom
Feel at home
  • Children stay free
  • Television
  • Daily housekeeping
  • Laundry facilities
  • In-room climate control (air conditioning)
  • Free self-parking

Choose dates to view prices

About this area

Getting around

  • Zenkojishita Station - 7 min walk
  • Nagano (QNG) - 22 min walk
  • Chikuma Obasute Station - 23 min drive
  • Nagano Station - 21 min walk

About this property

Matsuya Ryokan

Ryokan in the city centre
Consider a stay at Matsuya Ryokan and take advantage of an indoor public bath (no minerals), laundry facilities and a restaurant. Treat yourself to a massage or other spa services. Guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Local cuisine breakfast (surcharge), free newspapers and a front desk safe
  • Meeting rooms, a vending machine and a ballroom
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Matsuya Ryokan include comforts, such as climate-controlled air conditioning, in addition to amenities, such as complimentary wireless Internet access and room service.
Extra conveniences in all rooms include:
  • Free toiletries and hairdryers
  • Heating and daily housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 13 rooms

Arriving/Leaving

  • Check-in time from 2 PM until 9 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7 AM - 9 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7 AM–9:00 AM
  • Hosted evening meals daily for a surcharge (reservations required)
  • Restaurant
  • Kaiseki meal
  • Room service

Travelling with children

  • Children stay free

Working away

  • Meeting rooms

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Climate-controlled air conditioning and heating

Sleep well

  • Down duvet

What to enjoy

  • Individually decorated

Freshen up

  • Free toiletries
  • Hairdryer

Stay connected

  • Free WiFi

Food and drink

  • In-room dining only

More

  • Daily housekeeping
  • Tatami (woven mat floors)

Special features

Spa

Services include massages. Public bath/onsen services include an indoor public bath and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 4:00 PM to 10:00 PM.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of JPY 1650 for adults and JPY 1650 for children (approximately)
  • Hosted evening meal costs JPY 3850

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher and a smoke detector on site.

This property accepts credit cards and cash.

Also known as

Matsuya Ryokan Nagano
Matsuya Nagano
Matsuya Ryokan Ryokan
Matsuya Ryokan Nagano
Matsuya Ryokan Ryokan Nagano

Frequently asked questions

Does Matsuya Ryokan offer free cancellation for a full refund?
Yes, Matsuya Ryokan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Matsuya Ryokan?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Matsuya Ryokan?
Sorry, pets aren't allowed.
Is parking offered on site at Matsuya Ryokan?
Yes, there's free self parking.
What are the check-in and check-out times at Matsuya Ryokan?
You can check in from 2 PM - 9 PM. Check-out time is 10 AM.
What is there to do at Matsuya Ryokan and nearby?
Recommended spots to visit include Zenko-ji Temple (3-min walk) and Nagano Prefectural Shinano Art Museum (7-min walk), along with M-Wave Olympic Memorial Arena (4.5 mi) and Nagano Olympic Stadium (7 mi).
Are there restaurants at or near Matsuya Ryokan?
Yes, there's an on-site restaurant. Nearby restaurants include Pasta to Natural Wine Komatsuya (3-min walk), Restaurant Sakura (3-min walk) and Go-Honjin Fujiya (4-min walk).
What's the area around Matsuya Ryokan like?
Matsuya Ryokan is in the heart of Nagano, a short 7-minute walk from Zenkojishita Station and 3 minutes' walk from Zenko-ji Temple. Travellers recommend the ryokan for its quiet location.

Overall score and ratings

9.4

Exceptional

9.4/10

Cleanliness

9.5/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stay here! Great experience
The hotel qas very clean and well maintained. The family that runs it is incredibly nice and welcoming. The location is fantastic and has free parking a few blocks away. The only slight negative was how bright the room was in the morning but that only affected me from our group and could be fixed with a sleep mask. Highly recommend and will stay there ahain on ouf next visit to Nagano
7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very traditional Ryokan with tatami mats floors and futons for sleeping. Great onsen! Right in the heart of the old town and 200m from Zenko-ji Temple
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The building is old, but well maintained. It's a straight 20 minute walk from Nagano station and is located really centrally to a lot of sightseeing spots and tourist attractions. The staff were super welcoming and accommodating. It had a real family run vibe. They were very non-Japanese guest friendly, including tattoos at their hot spring bath. The bath wasn't huge, it could fit four adult men in at once, if you are comfortable being close to each other. The room was comfortable and warm. Towels, razors and hairbrushes were available, but you need to bring other toiletries yourself. I would highly recommend this hotel to anyone!
Matt, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great hosts and excellent breakfast
Amazing breakfast, close to the temple and most importantly felt welcome by the warm service and greetings from the family that runs the ryokan. Highly recommended.
Yvonne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful traditional stay
Absolutely ideal location and couldn’t believe how close we were to the temple! Wonderful warm welcome by staff. Traditional ryokan with impeccable staff (our beds were laid out in the 30mins we went for a quick wander) and we thoroughly enjoyed the traditional breakfast (big thank you for explaining the correct way to add seaweed!). Would recommend to friends in a heartbeat
Sarah, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staff service very nice. Big room than picture on website. Dinner and breakfast are very good.
1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This was a traditional Japanese inn with tatami floors and futons. I booked to get a taste of the Japanese way of sleeping. The futons were a bit alarming but I slept well. The hot bath in the basement was excellent.
3-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review