The owner was waiting at reception after I had replied to her request for an estimated time of arrival, as there isn't a 24 hours reception service. She briefed us thoroughly about procedures and, as we were only staying 1 night and leaving before breakfast is served, offered to pay for breakfast at a nearby bar upon presentation of her card. She upgraded us to a well equipped larger room. Only downsides for me as a tall person is that the bed is too low down and there is no advance information to advise that there is an elevator available after climbing steps to the first level, otherwise customers may carry heavy cases, which we had after touring Italy for 3 weeks, up 3 more flights of stairs to the reception area. Outside of her control, at Napoli Centrale Piazza Garibaldi station I found out that Universitat metro station is closed and therefore had to travel to Municipio station which is only slightly further on. The taxi drivers were on strike the day we arrived. She had offered to arrange a taxi for the airport transfer for the next day and texted in the evening to state that they will still be on strike on departure day. Good advice given to catch the Alibus from the port which is a minutes walk away.