My admiration for Nobu began with its exceptional restaurants. When I discovered the hotel, choosing to stay here was an easy decision. Unfortunately, my experience has been deeply disappointing.
During my first stay, I faced a serious issue involving an essential medication. Despite explaining the importance of the situation, I received virtually no assistance, empathy, or meaningful follow-up from management. As I was traveling for work, simply returning home was not an option.
What makes this especially disappointing is the contrast between management and the wonderful staff. The housekeeping team, receptionists, room service attendants, and restaurant staff have consistently shown genuine kindness and compassion. Their warmth is the reason I chose to extend my stay.
The employees represent the excellence Nobu promises. Unfortunately, management has failed to uphold it.