Sovereign Group Hotel @ Pratunam Bangkok, Bangkok

I choose this hotel because of it's location, it is center of everywhere that I need to go @ Pratunam,valued for money and if you asked me, a Singapore managed hotel / company would not goes wrong as they are well-known for their management method ... lolz

We have book 2 rooms from 4th Jan to 8th Jan. One of the room AC was not functioning well (not cold for our comfort). After reporting the issue, the staff (reception) suggest to monitor further on its condition while we proceed with our sight tour and dinner. We return almost midnight and very glad that they have reserved for us another upgraded New room despite of our several joint check on the existing room - to verify the setting of the AC temperature. Their positive attitude and customer service is greatly commendable and appreciated. Our 2 rooms are clean, spacious and comfortable. They are very polite and good customer orientated.

We chose Balcony King and was given a corner room. The balcony was merely an empty space for an aircon compressor. The room was hotter than a sauna and had both morning sun and afternoom sun. The aircon air was warm and couldn't cool the room at all, I had to open the balcony door for cooler air from outside! the walls and doors were super thin, I could even hear footsteps and talking from the corridor. Only redemption was a clean room. Overall very bad experience. I will not stay here again.

Good location

Good location. Simple hotel with wonderful staffs espcially front desk staffs.. only thing is thin wall and can hear corridor and even next room talking