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All properties in Puebla, Puebla, Mexico
1 room, 2 adults

Crowne Plaza Puebla, Puebla

4-star4 stars
Great for familiesThis property has good facilities for families.
Blvd Hermanos Serdan, 794, Puebla, PUE, 72100, Mexico

4-star hotel with spa, near FINSA
  • Free WiFi and free parking
  • Collect nightsYou can collect® Rewards nights here
  • The overall service is excellent, staff is incredible, good amazing and the hotel great.Sep 17, 2019

Crowne Plaza Puebla, Puebla

from $59
  • Standard Room
  • Standard Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking, View
  • Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Non Smoking, View
  • Suite, 1 King Bed, Non Smoking
  • Suite, Non Smoking, View
  • Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

What’s around Crowne Plaza Puebla, Puebla


  • FINSA - 27 min walk
  • Parque del Paseo de Los Gigantes - 4 min walk
  • Galerías Serdán - 31 min walk
  • Cuexcomate Volcano - 35 min walk
  • Finsa Industrial Park - 2.4 mi / 3.9 km
  • Puebla Cathedral - 4.7 mi / 7.6 km
  • Zocalo Square - 4.6 mi / 7.4 km
  • Cuauhtemoc Stadium - 5.3 mi / 8.5 km

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 21 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 154 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle *


  • Free valet parking (limited)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Full-service spa
Working away
  • 24-hour business center
  • Meeting rooms
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Year Built - 0
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Mazla. Services include facials, body scrubs, body treatments, and manicures and pedicures.

The spa is open daily.


Moncayo - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Serdan 794 - This coffee shop specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Crowne Plaza Puebla, Puebla’s small print

Also known as

  • Crowne Plaza Puebla Hotel
  • Crowne Plaza Puebla Hotel
  • Crowne Plaza Puebla Puebla
  • Crowne Plaza Puebla Hotel Puebla


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Optional extras

Breakfast costs between MXN 200 and MXN 300 per person (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Superb 9.2 From 163 reviews

Exceptional 10.0
Great stay
Great hotel and awesome location.
us1 night family trip
Exceptional 10.0
us1 night family trip
Exceptional 10.0
New and quiet hotel
The hotel is new and clean. Air conditioning is weak but very quite. No othe complaint about the room pr service. The view from the room is not pretty but a Starbucks is close.
joon wu, usBusiness trip
Exceptional 10.0
It was amazing
Marian, usRomance trip
Exceptional 10.0
Pool would be wonderful for kids in the winter
A bit removed from the Zocalo but didn't mind as we were driving and it's easy to park in the pay parking garages for a cheap price. One thing I was surprised about was that there was no minibar or fridge (only available for suites), which in my opinion is fairly standard for 4 star hotels. The water of the pool was way too warm for 30 degree temperature (same temperature as the jacuzzi) but I can imagine being fantastic for winter visits. I was pleasantly surprised at the quality of food, both room service and breakfast buffet. I would recommend it for sure.
ca2 night family trip
Very Good 8.0
habia ruido en la noche de un motor, y nos comentaron que era el refrigerador
ISAAC, mx1 night family trip
Exceptional 10.0
Great option.
Great service and close and clean facilities.
mx1 night romance trip

Crowne Plaza Puebla, Puebla

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