We booked 8 days based on 5 star, pictures and reveiw, was disapointed to find our room was worn and had various small small damages in walls, joints and a broken mirror in wardrobe. After i wrote a small complaint back to Hotels.com website, the Hotel manager met me outside, as i was leaving for a day trip..to offer us an upgrade to a JuniorSuite on 9th floor. This gesture was very nice of him to arrange without fuss. Overall very clean hotel,rooms cleaned daily, the guys left aircon on all time. still small items of plaster could be fixed and a few electric switches tightened. The 2 big security staff for the hotel are first class. They stopped party goers getting in our elevator (14th floor has a bar disco open to outsiders), the rightside elevator you need room key to go up. Great guysth, and the parking attendant also was very efficient, we drop car offeach day, got ticket and left him to it. The main restaurant is large and clean, huge selection on menu but not sure all dishes actually available. The china restaurant is open to all from outside and was full smokers but food was good. Dont use the toilet there though as its actually outside and disgusting. There is a Small as in TINY kiosk shop at steps to main door open 24hr apart from prayers. Prices a bit higher than souk but handy. Overall a very nice stay.walking distance to Souk Wadi, camel souk etc. Remember uk style electric sockets. With a bit of paint and maintenance this could return to its 5 star glory days.