Beautiful hotel, very mixed experience. The grounds of the hotel are beautiful. The things they get right - like golf cart transportation to and from your room, they do very well. The things they get wrong are extremely perplexing for a hotel of this caliber.
Sadly, aside from the breakfast buffet, the food is mostly inedible. As other reviews mention, steer clear of the tough tempura Octopus. The cod burger was like something from the great depression. They even managed to mess up a ham and cheese sandwich (hard bread, flavorless.) Shockingly bad.
The overall feel of the hotel was “stuffy” - in many cases things were not well explained and you felt like you were bothering staff when asking. We received no welcome drink, a young lady was sent to bring bags up to our room that were almost half her size (we ended up bringing them up… invest in a proper porter.) But the worst was the spa/pool experience.
The spa staff controls the outdoor and indoor pool, and boy are they miserable. The pools are open til 8 but the staff will start packing up chairs around 6:30, drawing dirty looks at anyone left on a lounger. They also are VERY keen on enforcing indoor pool swim cap rules then turning around and wanting to charge you 3 pound 50 for them. It comes off as very rude and tacky - and likely why the indoor pool remains largely unused.
The restaurant staff was kind and wonderful. You can get a great omelet at breakfast (though no one will tell you.) Beautiful place, shoddy service
