Significantly Overpriced for What You Get
For the price point (CAD $890 per night for a standard room; CAD $6,231 for 7 nights), the value did not align with expectations of a luxury hotel. The experience and amenities felt more mid-range, and several features commonly found in far less expensive hotels were missing.
Cons:
Room was much smaller than expected with very simple furnishings. Standard rooms offer average views of trees and a small pond. In-room amenities were minimal: no fridge, TV, iron/steamer, or coffee/tea setup. A recurring stale/sewer-like odor appeared in the room and bathroom. The welcome drink was a lemonade, with no additional touches typical of higher-end properties.
On arrival, despite paying USD $65 per person for the transfer, we had to carry our luggage on a long walk; this seemed to be a one-off, as departure luggage was handled properly.
Mixed:
Beach access is convenient but fully public, with no dedicated chairs or umbrellas. The fitness center must be reserved; equipment is good, but preferred times may be unavailable.
Pros:
The hotel manager, Ana, was very accommodating and arranged a mini-fridge upon request. Staff-to-guest ratio is high, and rooms/common areas are very clean. Bed was comfortable. Breakfast was very good and starts early. Snorkel gear is included, and a complimentary water taxi is available via WhatsApp.
Accessibility:
The 5–10 minute walk from the dock may be difficult for guests with limited mobility unless assistance is arr
