Chalet Ivy Hirafu

Photo gallery for Chalet Ivy Hirafu

Primary image
Outdoor spa tub
Deluxe Onsen Suite - Hirafu View | Living area | Flat-screen TV, DVD player
Panoramic Penthouse, 4 Bedrooms | Living room | Flat-screen TV, DVD player
Grand Deluxe Suite - Hirafu View | Premium bedding, down duvets, in-room safe, desk

Overview of Chalet Ivy Hirafu

Chalet Ivy Hirafu

3.5 star property
Kutchan ski-in/ski-out hotel with free ski shuttle and ski storage

9.4/10 Exceptional

242 verified guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is $144
Price available on 5/10/2022
6-32, Niseko Hirafu 1-jo 3-chome, Kutchan-cho, Abuta-gun, Hokkaido, 044-0080
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurants and bar/lounge
  • Hot springs
  • Free ski shuttle
  • Free train station pick-up
  • Free train station drop-off
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • 24-hour fitness centre
  • Spa services
For families
  • Babysitting (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden

Choose dates to view prices

About this area

Getting around

  • New Chitose Airport (CTS) - 103 min drive
  • Kutchan Station - 9 min drive
  • Niseko Station - 10 min drive
  • Free train station pickup
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station drop-off
  • Free ski shuttle

About this property

Chalet Ivy Hirafu

3.5-star hotel in the mountains
Take advantage of free English breakfast, a round-trip airport shuttle and an indoor mineral hot spring (onsen) at Chalet Ivy Hirafu. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, a free ski shuttle and ski passes. Treat yourself to spa services, such as reflexology, aromatherapy or a massage. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and a garden.
You'll also find perks such as:
  • Free self-parking
  • Free train station pick-up, hot springs on site and an area shuttle
  • An area shuttle, multilingual staff and luggage storage
  • Guest reviews say great things about the helpful staff and location
Room features
All guest rooms at Chalet Ivy Hirafu offer thoughtful touches, such as premium bedding and pillow menu, in addition to amenities, such as complimentary wireless Internet access and climate-controlled air conditioning.
Other amenities include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with satellite channels and DVD players
  • Balconies, fridges and childcare services


Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 6 floors


  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Babysitting*


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • Free off-site parking nearby


  • Airport shuttle (available during limited hours)*
  • Free train station shuttle*


  • Area shuttle*
  • Free ski shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free English breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge

Travelling with children

  • Childcare in room (surcharge)

What to do

  • Hot springs
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Sledging nearby


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski equipment hire
  • Ski storage


  • 2 buildings/towers
  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • 24-hour fitness centre
  • Spa services
  • Massage/treatment rooms


  • Braille/raised signage
  • Lift
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Handrails in stairwells
  • Wheelchairs available on site


  • Chinese (Mandarin)
  • English
  • Japanese


  • Ski-in/ski-out access
  • Free ski shuttle
  • Ski passes
  • Skiing lessons
  • Ski storage
  • Ski hire
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.


HirafuZaka – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Open daily.
Apres Lounge – This lobby lounge only serves light fare. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for JPY 9950 per night


  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services, spa treatments and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.


The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and cash.

Also known as

Chalet Ivy
Chalet Ivy Hotel
Chalet Ivy Hotel Kutchan
Chalet Ivy Kutchan
Chalet Ivy a Niseko Hotel Japan/Hokkaido - Kutchan-Cho
Chalet Ivy Japan/Hokkaido - Kutchan-Cho
Chalet Ivy
Chalet Ivy Hirafu Hotel
Chalet Ivy Hirafu Kutchan-cho, Abuta-gun
Chalet Ivy Hirafu Hotel Kutchan-cho, Abuta-gun

Frequently asked questions

Does Chalet Ivy Hirafu offer free cancellation for a full refund?
Yes, Chalet Ivy Hirafu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Chalet Ivy Hirafu?
As of 4 Oct 2022, prices found for a 1-night stay for 2 adults at Chalet Ivy Hirafu on 5 Oct 2022 start from $144, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Chalet Ivy Hirafu?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Chalet Ivy Hirafu?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Chalet Ivy Hirafu?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Chalet Ivy Hirafu?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Chalet Ivy Hirafu?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
What is there to do at Chalet Ivy Hirafu and nearby?
Have fun with on-site winter activities such as skiing. Additional recreation on-site includes hot springs. Enjoy amenities such as a 24-hour fitness centre, spa services and a garden.
Are there restaurants at or near Chalet Ivy Hirafu?
Yes, there's an on-site restaurant that offers Japanese cuisine. Nearby restaurants include Fujizushi (4-min walk), Ryunabe (5-min walk) and Niseko Pizza (5-min walk).
Does Chalet Ivy Hirafu have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Chalet Ivy Hirafu like?
Chalet Ivy Hirafu is located a short 1-minute walk from Niseko-Shakotan-Otarukaigan Quasi-National Park. Travellers say that the area is walkable and ideal for skiing.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

We stayed two nights at Chalet Ivy Hirafu. We loved it and had an amazing stay. Thank you so much for the great hospitality. It will be our go-to choice when we visit Niseko again. The room was spacious and there were plenty of in-room amenities that are so thoughtful. The onsen was wonderful and clean, especially loved the outdoor onsen. The service was top-notched, all the staff were super helpful and the shuttle service was so convenient to bring guests back and forth the ski area or Kutchan station, it was basically on demand and not limited to a fixed schedule. Breakfast was great too and the wine vending machine was awesome. Thank you!
Grace, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The staff at Chalet Ivy are very helpful and friendly, so from the moment of booking, to check in, to support during the stay, it was excellent. The hotel itself is very clean well situated and has all the options to relax. It is very well equipped for the active wintersport person with individual lockers for each room for your gear. The shuttle bus service to and from the station and the Gondola is excellent and on demand. I am very satisfied with my stay at Chalet Ivy.
3-night trip
Verified Expedia guest review

6/10 Good

Kelvin, 1-night business trip
Verified guest review

10/10 Exceptional

Great location. Incredibly friendly staff. Wonderful Onsen!
7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Paul, 4-night family trip
Verified guest review

8/10 Very good

We loved the location, nice staff, the Onsen was delightful and breakfast was good.
SHAUN, 4-night family trip
Verified guest review

10/10 Exceptional

Great property snd amazing location for skiing Niseko and restaurants & bars
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Sasha, 2-night trip
Verified guest review

10/10 Exceptional

Love the 24 hr onsen, room is clean and big. Walkable to dot base, but you would need to take their shuttle to gondola base. If you are going to other 3 areas, unfortunately the hotel does not provide shuttle, but can drop you off at visitor center, where you can take other shuttles.
6-night family trip
Verified Expedia guest review

10/10 Exceptional

very convenient as it is located in middle of the main road in niseko, right next to a drug store with food to buy. they also offer a private onsen for 45 mins with a very reasonable price which i particularly enjoy.
Chris, 2-night romance trip
Verified Expedia guest review