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Best Western Papilio Hotel

3.5 star property
Surabaya hotel with outdoor pool and restaurant

Choose dates to view prices

Photo gallery for Best Western Papilio Hotel

Outdoor pool, sun loungers
Property video
Building design
Lobby
Restaurant
In the heart of the city, Best Western Papilio Hotel offers a perfect blend of comfort and convenience. Enjoy a morning coffee at the on-site cafe, take advantage of dry cleaning services or unwind in style with an evening drink at the bar. With in-room WiFi, you can stay connected while also staying fit with access to our gym.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Connecting rooms available
  • Gym
  • Laundry facilities
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Free babysitting
  • Fitness center
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Business center
  • Area shuttle
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Babysitting (free)
  • Children's pool
  • Rollaway/extra beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
$34 nightly
The total price is $38
Nov 25 - Nov 26
Total with taxes and fees

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Superior Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Superior Twin Room

  • Sleeps 2

View all photos for Suite, 1 King Bed, Non Smoking, City View

Suite, 1 King Bed, Non Smoking, City View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Free minibar items
LED TV
Washer/dryer
Private bathroom
  • 603 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Queen Room - Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Executive Queen Room - Smoking

  • Sleeps 2

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Twin Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Twin Beds, Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Refrigerator

In-room safe, desk, laptop workspace, iron/ironing board

Executive Room, 1 Queen Bed, Non Smoking, Refrigerator

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Superior Room, 2 Twin Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 Queen Bed, Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room Non Smoking

  • Sleeps 2

View all photos for Deluxe Twin Room Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room Smoking

  • Sleeps 2

View all photos for Deluxe Queen Room Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Queen Room Smoking

  • Sleeps 2

Suite

  • Sleeps 2

View all photos for Deluxe Room With 1 Queen Bed And City View Shower Wifi Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room With 1 Queen Bed And City View Shower Wifi Non Smoking

  • Sleeps 2

View all photos for Deluxe Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Queen Room

  • Sleeps 2

View all photos for Deluxe Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Queen Room

  • Sleeps 2

View all photos for Executive Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Executive Queen Room

  • Sleeps 2

2 Single Beds, Non-Smoking, Superior Room, Wi-Fi, Shower, City View

  • Sleeps 2

View all photos for Superior Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Superior Twin Room

  • Sleeps 2

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About the neighborhood

Map
Jalan A Yani No 176-178, Surabaya, 60235

What's nearby

  • Petra Christian University - 15 min walk - 1.3 km
  • City of Tomorrow - 20 min walk - 1.7 km
  • Royal Plaza Surabaya - 2 min drive - 2.8 km
  • Surabaya Zoo - 4 min drive - 4.1 km
  • Tunjungan Plaza - 8 min drive - 8.8 km

Getting around

  • Surabaya (SUB-Juanda) - 21 min drive
  • Surabaya Gubeng Station - 20 min drive
  • Surabaya Pasar Turi Station - 21 min drive
  • Tandes Station - 33 min drive
  • Jemursari Station - 3 min walk
  • Kertomenanggal Station - 16 min walk
  • Margorejo Station - 24 min walk
  • Area shuttle (surcharge)

Restaurants

  • ‪Ayam Bakar Primarasa - ‬6 min walk
  • ‪The Lodge Coffee & Eatery - ‬6 min walk
  • ‪Sate Padang Piaman Jaya - ‬7 min walk
  • ‪Bantimurung Sky Pool & Café - ‬4 min walk
  • ‪Mie Pangsit & Es Degan BRI Jemur Handayani - ‬4 min walk

About this property

Best Western Papilio Hotel

Best Western Papilio Hotel puts you within a 10-minute drive of Tunjungan Plaza. After getting a workout at the fitness center, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. An outdoor pool and a children's pool are offered, and in-room conveniences include washers/dryers and refrigerators. The property is just a short walk to public transportation: Jemursari Station is 3 minutes away.

At a glance

DONE

Hotel size

    • 226 rooms
    • Arranged over 36 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 17
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17
DONE

Children

    • No cribs (infant beds)
    • Free babysitting
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free breakfast
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children's pool
  • Free babysitting

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Pool loungers

Facilities

  • Built in 2015
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs available on site
  • Well-lit path to entrance

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Alarm clock
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water
  • Free tea bags/instant coffee
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for IDR 350000.0 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel
Best Western Papilio Surabaya
Best Western Papilio
BEST WESTERN Papilio Hotel Surabaya, Java
Best Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel Surabaya

Frequently asked questions

Is there a pool at Best Western Papilio Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Best Western Papilio Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Best Western Papilio Hotel?

Yes, there's free self and valet parking.

What are the check-in and check-out times at Best Western Papilio Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Best Western Papilio Hotel and nearby?

Best Western Papilio Hotel has an outdoor pool and a fitness center.

Are there restaurants at or near Best Western Papilio Hotel?

Yes, there's an onsite restaurant.

What's the area around Best Western Papilio Hotel like?

Best Western Papilio Hotel is in the heart of Surabaya, a short 3-minute walk from Jemursari Station and 18 minutes' walk from City of Tomorrow.

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Best Western Papilio Hotel Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

excellent value and fantastic breakfast

Clean and modern hotel which lived up to what was promised. Staff helpful.

10/10 Exceptional

The staff was extremely accommodating and made my stay a pleasure. Indi in customer relations went above and beyond to make sure I had an enjoyable stay.
Matt, 18-night trip

8/10 Very good

pleasant stay

overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks
2-night trip

8/10 Very good

Many breakfast options! Suitable for vegans. Room was clean and the bed was very comfortable.
1-night trip

8/10 Very good

pros : Good breakfast Comfortable bed Friendly staff cons: toilet can b cleaner no shuttle service to nearby places
Diya, 4-night trip

10/10 Exceptional

No Alcoholic beverages on the entire property! A bit frustrated when tje 2 aeras are called "Lounges"!
2-night trip

10/10 Exceptional

AWESOME

This is a great hotel! will come and visit again next time. Food were amazing and cleanliness is AWESOME! Keep it up Best Western. The only complain that I have is the "ELEVATOR" you should have more for a 36 floors building
Robert Tjipto, 2-night trip

8/10 Very good

While the website says they have an airport shuttle, be sure to see the small print as it’s an added charge and has to be booked in advance. Other than that it was a clean, comfortable hotel close to the airport. We did not make use of additional amenities as we were just on a quick layover.
Charles, 1-night trip

10/10 Exceptional

Good Hotel

Nice and comfortable room with friendly front desk staff. Surely will stay again on my next trip.
CHEE KIONG, 1-night trip

10/10 Exceptional

Fast & efficient very friendly and the smell of the lobby is lovely....
Sarisa, 2-night trip

6/10 Good

Room was decent and clean. However the breakfast area and variety can be improved
1-night trip

10/10 Exceptional

Excellent stay.... The room was spacious, clean and comfortable. The bed (mattress, linens and pillows) were perfect. The breakfast buffet had a wide selection of food and the quality was good. Third stay at this hotel and we will definitely stay there again.
Richard J, 1-night trip

10/10 Exceptional

It to far from my place that I want to visit,but the Hotel is 👍👍👍👍👍
Ananmanan, 2-night trip

10/10 Exceptional

Amazing!

Amazing stay with good buffet breakfast!
JXI, 1-night trip

8/10 Very good

I was placed in a smoking room. The cigarettes smell is really strong.
1-night trip

10/10 Exceptional

TOP

Dengan harga yang cukup terjangkau, fasilitas kamar di papilio sungguh memuaskan
Isnan, 2-night trip

10/10 Exceptional

Stunning hotel 10 out of 10

I found this hotel great, friendly staff ,clean ,beds ,very comfortable . Rooms were a bit small but very cosy had some trouble connecting to wifi staff fixed it straight away. Usual facilities pool gym very safe & secure hotel definitely stay here again
Brendan, 1-night trip

8/10 Very good

Hotel room ok, but restaurant food is lousy. Location wise not so convenient. You need to take taxi or Grab to anywhere except a restaurant nearby call Ayam Bakar Primarasa, about 200m away.

2/10 Poor

Overall good clean room nice pool view nice welcome drink.
3-night trip

10/10 Exceptional

first impression stay in papilio

papilio merupakan hotel dengan standard pelayanan yg baik. namun perlu diadakan perbaikan terutama untuk kenyamanan tamu dimana masih terdengar suara senda gurau dari kamar samping kiri maupun samping kanan. alangkah baiknya apabila hal tersebut bisa diminimalkan dengan memperbaiki atau menambah peredam suara. untuk makanan terbilang istimewa dan saya menyukai sajian menu breakfastnya.

6/10 Good

베스트웨스턴파필리오

방음이 너무 안되서 옆방 티비 소리와 새벽까지 떠드는 사람들 소리가 그대로 들려서 좀 힘들었음. 전체적인 호텔 시설과 식사는 매우 훌륭함
2-night trip

6/10 Good

Please concern about the cleanliness

About the food, it have lot of food choices,all is delicious, wifi speed is best ,no lagging. But the cleanliness are not good ,it have several bugs in my beds.
shen, 1-night trip

6/10 Good

location and acces ok no buth tub for deluxe food variance ok taste need to improve
2-night trip

8/10 Very good

A good business style hotel

Good service, reception staff were helpful. Good value food. The "business centre" is like something from the 1980s with old PCs and a printer that doesn't work but when I needed to print a few things I just asked reception and they were more than happy to print for me. They had music on the terrace which turned into unplanned karaoke from students eating there which was funny. The pool was out of use when I was there which was not indicated when booking which could have been annoying but it wasn't a priority for me so I wasn't too bothered. Not much character - a standard business style hotel but it's well run and I'd stay there again.
Joseph, 4-night trip

10/10 Exceptional

깔끔한 호텔

직원들도 친절하고 좋아요 수영장도 좋고 주변에 뭐가 없어서 택시를 항상 타고 다녀야한가는 것만 빼면 완벽
jjo, 5-night trip