Our stay at Sudamala Sanur was a mixed experience. The resort is in a convenient location, with easy access to restaurants, cafés, and grocery shops, and the setting itself is peaceful and pleasant.
I booked few months in advance and contacted the resort several times to clarify the diving arrangements, but unfortunately received little or no response. Even shortly before our arrival, I tried contacting the resort through WhatsApp without receiving a clear answer. I eventually found out that there was no dive centre on site. Had this been communicated earlier, I could have made alternative arrangements in advance. For a property classified and marketed as five-star, I expected a more responsive level of customer service, particularly before arrival.
The resort itself also feels somewhat dated for a five-star property. The rooms are clean but could use updating, and having only one accessible power outlet is inconvenient in today’s digital age. The towels also did not always appear as fresh as expected. We found the food disappointing compared with another four-star hotel we stayed at in Ubud, especially considering the prices.
The beach is accessible by a walk from the resort, which is pleasant in good weather but less convenient during hot or rainy conditions.
Overall, the location is excellent and the resort has a peaceful atmosphere, but the communication before arrival, dated facilities, room amenities, and value for money did not quite match 5star rating.