1. Poor access to the property: There was no proper access road leading to the hotel. The only available entrance was through a severely rough and bumpy road, making access difficult and uncomfortable.
2. Poor condition of the building: The entire building was in a deplorable state. Its general appearance, structure and surroundings were extremely rough and unsuitable for ordinary accommodation, let alone a hotel.
3. Unclear residential arrangements: The building appeared to accommodate several different individuals, some of whom seemed to be private tenants rather than hotel guests. This raised serious concerns about the nature and management of the establishment.
4. Poor hygiene and sanitation: The premises were extremely dirty and unhygienic. The general condition of the environment was unacceptable for any establishment presenting itself as a hotel.
5. Absence of a proper reception: There was no visible or properly organised reception area. Instead, a lady who was introduced to us as the receptionist was called to attend to us. She appeared barefoot and was dressed in rough, inappropriate clothing, which further reinforced our concerns about the establishment's professionalism.
6. Lack of booking documentation: Despite making my reservation on 4 months ealier, there was no proper booking documentation or confirmation readily available when we arrived.
7. Absence of basic facilities: The reception did not have basic facilities such as air conditioning.