Choose dates to view prices

Hard Rock Hotel Shenzhen

Photo gallery for Hard Rock Hotel Shenzhen

Outdoor pool
Outdoor pool
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk
View from room

Overview of Hard Rock Hotel Shenzhen

Hard Rock Hotel Shenzhen

5.0 star property
Luxury Shenzhen hotel with 1 outdoor pools, connected to a shopping centre

8.8/10 Fabulous

638 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
No. 9 Mission Hills Road, Longhua New District, Shenzhen, Guangdong, 518110
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • Free area shuttle
  • Outdoor tennis court
  • Fitness centre
  • Seasonal outdoor pool
  • Pool bar
  • Room service
For families
  • Playground on site
  • Children's club (free)
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Private hot tub

Room options

About this area

What's nearby

  • In Longhua District

Getting around

  • Shenzhen (SZX-Shenzhen Intl.) - 44 min drive
  • Hong Kong International Airport (HKG) - 90 min drive
  • Pinghu Railway Station - 10 min drive
  • Shenzhen East Railway Station - 17 min drive
  • Shenzhen Station - 20 min drive
  • Free local area shuttle

Restaurants

  • Hai Di Lao Hot Pot - 15 min walk
  • 壹加壹美食城 - 3 min drive
  • 嘉旺 - 11 min drive
  • 木屋烧烤 - 11 min drive
  • 卤斗 - 11 min drive

About this property

Hard Rock Hotel Shenzhen

Hard Rock Hotel Shenzhen features a rooftop terrace and a free kids' club. Guests can visit the fitness centre for a workout or enjoy American cuisine at Hard Rock Cafe, one of 3 restaurants. Other features of this luxurious hotel include an outdoor pool, a poolside bar and an outdoor tennis court. The nice bathrooms and overall property condition get good marks from fellow travellers.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 258 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a negative PCR COVID-19 test result

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a negative PCR COVID-19 test result
  • Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Off-site

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service

Travelling with children

  • Free children's club
  • Free local shuttle
  • Playground

What to do

  • Shopping
  • Golf lessons nearby

Working away

  • Business centre
  • Computer station
  • Conference space (21528 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness centre
  • 36 holes of golf
  • Golf driving range on site
  • An outdoor pool
  • Outdoor tennis court

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Private indoor hot tub
  • Individually decorated

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Hard Rock Cafe – This restaurant specialises in American cuisine.
Sessions – This restaurant specialises in international cuisine. Open daily.
GMT +8 Lobby Bar – On-site lobby lounge. Open daily.

Fees & policies

Refundable deposits

  • Deposit: CNY 500.0 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 158.7 per person (approximately)

Children & extra beds

  • Rollaway beds are available for an additional charge

Pets

  • Pets are allowed for an extra charge of CNY 380 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 7:00 PM
  • The seasonal pool is open from April to October

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a negative PCR COVID-19 test result.

Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in.

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Disposable personal items are available on request.

Also known as

Hard Rock Hotel Shenzhen Hotel
Hard Rock Hotel Shenzhen Shenzhen
Hard Rock Hotel Shenzhen Hotel Shenzhen

Frequently asked questions

Does Hard Rock Hotel Shenzhen offer free cancellation for a full refund?
Yes, Hard Rock Hotel Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Shenzhen?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hard Rock Hotel Shenzhen?
Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 7:00 PM.
Are pets allowed at Hard Rock Hotel Shenzhen?
Yes, pets are welcome. There's a charge of CNY 380 per pet, per night. Food and water bowls are available.
Is parking offered on site at Hard Rock Hotel Shenzhen?
Yes, there's free self parking.
What are the check-in and check-out times at Hard Rock Hotel Shenzhen?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in is available.
What is there to do at Hard Rock Hotel Shenzhen and nearby?
Practise your swing on the tennis courts. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a seasonal outdoor pool and a fitness centre. Hard Rock Hotel Shenzhen also has private indoor hot tubs.
Are there restaurants at or near Hard Rock Hotel Shenzhen?
Yes, there are 3 on-site restaurants, featuring American cuisine. Nearby restaurants include Hai Di Lao Hot Pot (15-min walk), 木屋烧烤 (6.3 mi) and 星汇港式茶餐厅 (6.4 mi).
Does Hard Rock Hotel Shenzhen have rooms with private hot tubs?
Yes, each room has a private indoor hot tub and a deep soaking bath.
What's the area around Hard Rock Hotel Shenzhen like?
Hard Rock Hotel Shenzhen is in Longhua District, a short 5-minute walk from Mission Hills Ecological Sports Park.

Overall score and ratings

8.8

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

10.0/10

Eco-friendliness

8/10 Very good

Great, if a little too warm, Hotel
Love this hotel, always nice service and some of the best rooms in the city for this price. It's a little out there but easy to get to on line 4. First room on this particular stay was far too warm - temp only going down to 26 - but after two people checking it they gladly moved our room just down the hall. The second room was much cooler. Cafe was open and the food was excellent, too.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Allan, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

haven
Stayed for 6 nights. The staff were pleasant, the room clean, and most facilities open. We loaned the guitar and record player, used the pool and gym. All in pretty good repair. Across the road is a mall with great eateries and it’s next to Mission Hill’s activities park.
Looking towards hotel from metro station
Record player with random selection
Legendary burger
Standard morning buffet- limited during the week, but epic on the Sunday
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect family get-away
This place is perfect! Swimming and live music in the hotel. Ice skating, trampoline park, cinema, and bowling at the mall directly across the street...a great get-away for our family! The room was beautiful, spaciuos, and comfortable. We'll be back!
John, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Good stay, some facilities lacking.
Great hotel, service was good. Positive, attentive staff. Evening buffet had good choice, but more sweets than savory. Swimming pool and rooftop bar had quite limited opening times and the main bar was closed for the whole stay.
3-night trip
Verified Hotels.com guest review

8/10 Very good

Good hotel at fair price
Ive been to other Hard Rock hotels and i felt that other locations have a greater selection on food and entertainment. At the same time, i was expecting a little more from the room itself. But overall it is fair for the price and location.
Diego, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review

8/10 Very good

1-night family trip
Verified Hotels.com guest review

4/10 Fair

I shouldn't spend the money for the breakfast as its really bad and nothing special. Those from Mission Hill Hotel are much better. The sofa inside the room are terribly uncomfortable
Edward, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Bathroom design is unsuitable for family. It is not good for business sharing.
2-night family trip
Verified Expedia guest review