2/10 Poor
Jan 30, 2023
STAY AWAY
No one at check in couple there previously had been waiting over a half hour. finally someone showed them to their room. Upon return I said I needed to check in - he took me to THEIR room. Then called his boss who was on phone and told me my room and passcode to get in. It didn't work. He then had his guy there try saying the code OUT LOUD at least 10 times as he tried. After 20+ minutes of this ridiculousness and also being told to attempt entry to an occupied room (person in room not pleased) I called the ritz to get picked up to get a decent room and service. The taxi from the Ritz came before the promised "5 more minutes" from guy on the phone, that he wanted me to wait. The place wasn't even nice enough to warrant putting up with this or waiting. TERRIBLE
anne
anne, 1-night trip
Verified Hotels.com guest review