Cinnamon Citadel Kandy

Photo gallery for Cinnamon Citadel Kandy

Primary image
Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Superior Garden Terrace | Balcony

Overview of Cinnamon Citadel Kandy

UNESCO Sustainable Travel Pledge

Cinnamon Citadel Kandy

4.0 star property
4-star hotel in Kandy with outdoor pool and pool bar

8.6/10 Fabulous

277 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is €113
Price available on 05/10/2022
Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Children's pool
  • Pool bar
  • Room service
  • Babysitting
  • Airport shuttle
  • UNESCO Sustainable Property
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Choose dates to view prices

About this area

Getting around

  • Colombo (CMB-Bandaranaike Intl.) - 120 min drive
  • Kandy Railway Station - 21 min drive
  • Airport shuttle (surcharge)

About this property

Cinnamon Citadel Kandy

4-star eco-friendly hotel
Consider a stay at Cinnamon Citadel Kandy and take advantage of a round-trip airport shuttle, a poolside bar and a terrace. For some rest and relaxation, visit the sauna. Enjoy local cuisine, garden views, and a poolside location at the two on-site restaurants. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), concierge services and a front desk safe
  • Luggage storage, a 24-hour front desk and free newspapers
  • Guest reviews speak highly of the pool, helpful staff and location
Room features
All guest rooms at Cinnamon Citadel Kandy have perks, such as air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, coffee/tea makers and daily housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 119 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free secured on-site self-parking
  • Free on-site valet parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle from 6:00 AM to midnight*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • BBQs
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Sauna
  • No plastic water bottles

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Grab bar in shower
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Dining

Vel Eliya – This buffet restaurant serves breakfast, lunch and dinner.
Mahaveli Eliya – This fine-dining restaurant overlooks the garden and specialises in local cuisine. Guests can enjoy drinks at the bar.
Giri Sikara Lounge – This bar overlooks the pool.
Pool Bar – This bar is located by the pool. Guests can enjoy al fresco dining (weather permitting).

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 15 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 85 per person

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Hotel
Cinnamon Citadel Kandy
Cinnamon Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

Does Cinnamon Citadel Kandy offer free cancellation for a full refund?
Yes, Cinnamon Citadel Kandy does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cinnamon Citadel Kandy?
As of 3 October 2022, prices found for a 1-night stay for 2 adults at Cinnamon Citadel Kandy on 5 October 2022 start from €113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cinnamon Citadel Kandy?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cinnamon Citadel Kandy?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 7:00 PM.
Are pets allowed at Cinnamon Citadel Kandy?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Cinnamon Citadel Kandy?
Yes, there's free self and valet parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Cinnamon Citadel Kandy?
Yes, an airport shuttle is available from 6:00 AM to midnight on request. The charge is USD 85 per person.
What are the check-in and check-out times at Cinnamon Citadel Kandy?
You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
What is there to do at Cinnamon Citadel Kandy and nearby?
Have fun with nearby activities such as hiking and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness centre. Cinnamon Citadel Kandy also has a picnic area and a garden.
Are there restaurants at or near Cinnamon Citadel Kandy?
Yes, there are 2 on-site restaurants, featuring al fresco dining, local cuisine and garden views. Nearby restaurants include Flower Song (2.1 mi), Kandy Muslim Hotel (2.2 mi) and Dine-More (2.2 mi).
Does Cinnamon Citadel Kandy have any outdoor private spaces?
Yes, every room features a balcony.

Overall score and ratings

8.6

Fabulous

8.6/10

Cleanliness

8.6/10

Staff & service

8.7/10

Amenities

8.3/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel.
patricia, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Super nice and helpful.
Lise, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Great view of the river and adjoining woods...Very serene
Kishalaya, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The location is great, tranquil beside the river, and close to Kandy. The design is superb with the open air encouraging the breeze. But it is the staff who really make it excellent. It is the second time we have stsyed at the Citadel, and we cannot fault it. If you are visiting Kandy, this is the place to stay.
Ralph, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review

8/10 Very good

Alasdair, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel itself is a perfect getaway from the hustle of Kandy! It’s location is a little out of the city, but the trade off is complete tranquility! The staff are so kind and helpful, we really enjoyed our stay!
Raelyn, 2-night trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Orbitz guest review

8/10 Very good

This is a quiet hotel on the banks of Sri Lanka's largest river Mahaweli - ideal for leisure travellers but not so conveniently located if you are a business visitor as it is out of Kandy and Peradeniya towns.
3-night business trip
Verified Expedia guest review

10/10 Exceptional

Beautiful well-maintained property. An absolute hidden gem with super friendly staff. Everything was fabulous including the restaurant. Just a few bugs here and there but with all that greenery, very natural. Highly recommended Kandy stop!
Beautiful view of River Mahaweli
Nature, Tranquility & Bliss
Pranav Kumar, 1-night trip with friends
Verified Hotels.com guest review