I arrived at 2 AM, and the receptionist told me there were no rooms available. I told him I had already paid for a room, and he replied that I arrived too late and that's why there was no room left. The Hotels.com website says they have 24-hour reception, which is why I chose it. I had requested a double room, and he told me the only room they had was a room with a king-size bed. I had to take it, but it was NOT WHAT I REQUESTED. We went into the room, and honestly, I have NEVER been in such a DIRTY room. We cleaned the bathroom floor with tissues, and they were completely black with grime. The next day, my son didn't want to take a bath just thinking about having to step on the bathroom and shower floor. Honestly, I don't usually write reviews, but on this occasion, I think it's VERY IMPORTANT that people know about my experience. Of course I'll never go back. I understand I didn't book a 5-star hotel, but if a hotel of any category can't guarantee that its rooms are at least clean, they're in the wrong business. Just to finish and make it clear, the filth in that room wasn't from just one day; the whole experience was truly unpleasant.