2/10 Poor
13 May 2023
I am gold member of hotels.com and I have been to many hotel, this is my first comment o. Hotels.com since this hotel is way too disappointing. We book this hotel for our family holiday, since there is one day our room type is not available so we will have to switch room in the middle of our stay.
1. Both of our stay meet the late check in issue. The room wasn’t ready at the scheduled check in time, this is not acceptable since it’s a beach resort only place we can stay is hotel instead of go out to shopping, and one night is over 24000 bhat. So while we waiting for the room we already wasted over 3000bhat . After the first check in delay, the receptionist promised us to have the check in on time the next day, but again the check in time is over an hour late.
2. Even late check in the room is not quite ready. did not replace toilet paper in one of the toilet , missing items in the mini bar and dint refill ( if we didn’t report that it might be charged) , there are many dead bug on the floor and did not clear up. There is opened drinks in fridge the previous customer left over
3. Our swimming pool is dead water and the pool pump is broken
4.there is a step level different on the property floor but same color and texture, without signs even day time we hardly see the step, my mother fallen few times.
5. The water bath water in the room is very salty almost like sea water, we need to use drinkable water to brush
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1-night family trip
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