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The Ritz-Carlton, Shenzhen

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Junior Suite, 1 Bedroom, Non Smoking | Premium bedding, down duvets, minibar, in-room safe
Sun deck
View from room
Club Suite, 1 Bedroom, Non Smoking | Premium bedding, down duvets, minibar, in-room safe
3 restaurants, breakfast, lunch, dinner served; international cuisine

Overview of The Ritz-Carlton, Shenzhen

The Ritz-Carlton, Shenzhen

5.0 star property
Luxury hotel with full-service spa, connected to the convention centre, near Shenzhen Convention and Exhibition Center
9.4 out of 10 Exceptional
9.4/10 Exceptional

341 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 spa tubs
  • Nightclub
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Pool bar
  • 24-hour room service
For families
  • Free cots/infant beds
  • Supervised childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area

Room options

About this area

What's nearby

  • In Futian
  • Shenzhen Convention and Exhibition Center - 2 min drive
  • Huaqiangbei - 2 min drive
  • Huanggang Border Crossing - 4 min drive
  • Happy Coast - 5 min drive
  • Luohu Port - 7 min drive
  • Dongmen Pedestrian Street - 7 min drive
  • Window of the World - 8 min drive
  • Shenzhen Safari Park - 12 min drive
  • Shekou Ferry Terminal - 16 min drive
  • Tai Po Old Market - 19 min drive

Getting around

  • Shenzhen (SZX-Shenzhen Intl.) - 30 min drive
  • Hong Kong International Airport (HKG) - 53 min drive
  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Shenzhen Station - 6 min drive
  • Sungang Railway Station - 9 min drive
  • Gangxia Station - 8 min walk
  • Shenzhen Convention and Exhibition Center Station - 11 min walk
  • Fumin Station - 15 min walk
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • 钰花溪 - 2 min walk
  • 珍汤家园 - 2 min walk
  • 东煌海鲜酒楼 - 2 min walk
  • 唐恩都乐甜甜圈 - 2 min walk
  • 麦当劳 - 2 min walk
Map

About this property

The Ritz-Carlton, Shenzhen

A great choice for a stay in Shenzhen, The Ritz-Carlton, Shenzhen features a nightclub and offers an airport shuttle (available 24 hours) for CNY 600 per vehicle. Guests can visit the spa to be pampered with hot stone massages, aromatherapy or hydrotherapy, and Flavorz, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a poolside bar and a 24-hour fitness centre. The helpful staff and overall property condition get great marks from fellow travellers. Public transportation is only a short walk: Gangxia Station is 8 minutes and Shenzhen Convention and Exhibition Center Station is 11 minutes.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 280 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site
  • Off-site parking nearby (CNY 60 per day)

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station pickup*

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes

Working away

  • Business centre
  • Meeting room
  • Conference centre (16243 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Full-service spa
  • Nightclub
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible bathroom dressing table
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Portable bath seats
  • Lowered plug sockets in bathroom
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.

Dining

Flavorz – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Xingli – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Paletto – This fine-dining restaurant specialises in Italian cuisine and serves brunch, lunch and dinner.
Curv – This bar serves dinner and light fare. Happy hour is offered.
Onyx – This lobby lounge serves breakfast, lunch, dinner and light fare.

Fees & policies

Optional extras

  • Dial-up Internet access is available in guest rooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately CNY 217 per person
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge

Renovations and closures

The property will be renovating from 29 May 2023 to 31 May 2023 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for CNY 450.0 per stay

Parking

  • Parking is available nearby and costs CNY 60 per day

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.

Also known as

Ritz-Carlton Shenzhen Hotel
Ritz-Carlton Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen
The Ritz Carlton, Shenzhen
The Ritz-Carlton, Shenzhen Hotel
The Ritz-Carlton, Shenzhen Shenzhen
The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

Does The Ritz-Carlton, Shenzhen offer free cancellation for a full refund?
Yes, The Ritz-Carlton, Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Ritz-Carlton, Shenzhen?
As of 6 June 2023, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Shenzhen on 30 June 2023 start from €197, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Ritz-Carlton, Shenzhen?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Ritz-Carlton, Shenzhen?
Yes, there's a seasonal outdoor pool.
Are pets allowed at The Ritz-Carlton, Shenzhen?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Ritz-Carlton, Shenzhen?
Yes, there's free self parking. Electric car charging is available.
Is an airport shuttle service offered by The Ritz-Carlton, Shenzhen?
Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one way.
What are the check-in and check-out times at The Ritz-Carlton, Shenzhen?
You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-in and check-out are available.
What is there to do at The Ritz-Carlton, Shenzhen and nearby?
On-site recreation at The Ritz-Carlton, Shenzhen includes aerobics , pilates and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. The Ritz-Carlton, Shenzhen also has 2 bars, a nightclub and a seasonal outdoor pool, as well as a 24-hour fitness centre, a sauna and a garden.
Are there restaurants at or near The Ritz-Carlton, Shenzhen?
Yes, there are 3 on-site restaurants, featuring international cuisine.
Does The Ritz-Carlton, Shenzhen have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around The Ritz-Carlton, Shenzhen like?
The Ritz-Carlton, Shenzhen is in Futian, a short 8-minute walk from Gangxia Station and 7 minutes' walk from Shenzhen Convention and Exhibition Center. Travellers say that this hotel is in a good location.

Reviews

9.4

Exceptional

9.3/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.1/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Services so nice
Jimmy, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The staff here were so friendly and helpfull. The moment I got out of our car my young daughter needed to use the bathroom and there were three ladies that helped take her to the bathroom while my wife parked the car in the hotel basement.
Greg, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fave Hotel in SZ
We had an in red second staycation at the Ritz. The staff are phenomenal and the service and welcoming atmosphere are unmatched. We were so comfortable in our beautiful room, and we love the location.
Ashley, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Exceptional service
We are spending 3 nights every 2 months or so just to experience a level of service that is simply exceptional. Every member of staff from check in to the cleaner understands how to treat guests. We now stay in the Club area where the meals offered are good quality and nothing is too much for them. We spend time around the pool doing work where it is is quiet and the small touches like bottles of water sun screen cream are available for free. If we could afford we would stay longer and more often. The gym is well equipped and again water is available for free. I used the sauna and whirlpool area which is also freely available for guests.
I, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

5 Star, faultless service
I, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Francois, 2-night trip
Verified Hotels.com guest review

8/10 Very good

A bit disappointed
Pretty good stay, but I honestly expected a bit more from this place. I went for my birthday, and while I didn’t expect anything out of the ordinary, I was a bit disappointed that this went unnoticed. Pros: Amazing pool, well-appointed room, gorgeous views Cons: Bar was unable to figure out how to make me a martini on the rocks. I gave up and left. Dilapidated facade. A bit dated. Overall, it was a nice stay, but the price wasn’t justified. I think there are plenty of other options that are just as nice at a much more reasonable price.
Benjamin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect Getaway
It was a perfect getaway for our anniversary weekend. The service and staff were incredible from before our arrival, setting up a lovely surprise in the room, and throughout our stay, every staff member knew us, and said happy anniversary. The room was so comfortable, the views great, the location ideal, and the food was delicious.
Jennifer, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great choice in Shenzhen
Business trip to Shenzhen, my first trip to China, where most people speak no English and standards are not always up to pay, so staying g at the Ritz was a big plus. Hotel is well located, rooms are spacious and elegant, staff and service is A+. Definitely a good place to stay in this city of 20 M people.
wendy, 3-night business trip
Verified Hotels.com guest review