Loi Suites Chapelco Hotel

Property class: 4.5
San Martín de los Andes hotel with 2 restaurants and spa, aimed at LGBTQ+ guests

Choose dates to view prices

Loi Suites Chapelco Hotel features a ski shuttle and puts you near winter activities like downhill skiing, snowboarding, and cross-country skiing. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this Colonial hotel include an indoor pool, an outdoor pool, and a bar/lounge. Ski passes and storage are also available.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
$198 nightly
The total price is $198
Oct 30 - Oct 31

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Triple Room

A hotel room with two beds, each with a headboard, bedside tables, and lamps. There is a window with curtains and a view of the outdoors.

Superior Triple Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Free wired internet

View all photos for Family Room

A hotel room with a large bed, a desk, a chair, and a television.

Family Room

  • 861 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds
  • Free wired internet

View all photos for Suite Cuádruple

A hotel room with a wooden ceiling, two beds, a sofa, a coffee table, and lamps.

Suite Cuádruple

8.0 out of 10
Very good
(1 review)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free wired internet

View all photos for Habitación Cuádruple Superior

A hotel room with two beds, a chair, a small table, and a window with curtains.

Habitación Cuádruple Superior

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Superior Triple Room

Room

Superior Triple Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free wired internet

View all photos for Superior Twin Room, 2 Twin Beds

A hotel room with two beds, a sofa, a desk with a lamp, and a view of a golf course through large windows.

Superior Twin Room, 2 Twin Beds

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Junior Room

A bedroom with a large bed, a desk with a computer, a chair, a bench, and a window with a view of greenery.

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Studio, 1 Queen Bed

A hotel room with a large bed, a desk with a computer, a chair, a small table, and a window with a view of greenery.

Superior Studio, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Suite, Golf View

A spacious bedroom with a stone wall, wooden beams, a large bed, two bedside tables with lamps, a red chair, and a bench.

Suite, Golf View

  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Map
Ruta Nacional Nº40 Km 2227, San Martín de los Andes, Neuquen, 8370

What's nearby

  • Canopy San Martin de los Andes - 30 min drive - 16.2 km
  • Sendero al Mirador Bandurrias - 32 min drive - 17.4 km
  • La Pastera Che Guevara Museum - 37 min drive - 19.9 km
  • Lácar Lake - 39 min drive - 21.2 km
  • Lacar Lake Pier - 40 min drive - 21.1 km

Getting around

  • San Martin de los Andes (CPC-Aviador Carlos Campos) - 16 min drive
  • Airport shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • ‪Los Coirones - ‬1 min walk
  • ‪El Corralón - ‬17 min drive
  • ‪Asía de los andes - ‬16 min walk
  • ‪1986 Pizzas y Empanadas de Autor - ‬17 min drive
  • ‪El colorado San Martin de los Andes - ‬18 min drive

About this property

Loi Suites Chapelco Hotel

  • Loi Suites Chapelco Hotel features a ski shuttle and puts you near winter activities like downhill skiing, snowboarding, and cross-country skiing. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this Colonial hotel include an indoor pool, an outdoor pool, and a bar/lounge. Ski passes and storage are also available.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
11:00am

Hotel size

    • 85 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free secured, covered onsite self parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Offsite

    • Ski shuttle*

Other information

    • Smoke-free property
    • Caters to LGBTQ guests
    • No stag/bachelor or hen/bachelorette parties

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Reviews

Loi Suites Chapelco Hotel Reviews

9.0

Wonderful

9.4

Cleanliness

8.4

Location

8.6

Staff & service

9.0

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

Staff were very helpful and friendly. Next to lovely golf course.
Verified review

10/10 Exceptional

Wonderful stay! The staff were pleasant and kind, the spa was quiet and cozy and food delicious. Wish I could have stayed longer!
Verified review

10/10 Exceptional

Great stay

Fabulous hotel with great staff who made our stay very enjoyable and easy - thanks to Tomas and Cecilia. We would return and recommend this hotel.
Verified review

10/10 Exceptional

Excellent service Complementary sparkling wine Beautiful view Wonderful dinner with Matius as our server Check n was easy, informative and enjoyable
Verified review

10/10 Exceptional

The views of the hotel are breathtaking. The staff are kind and respectful. Sabrina will give you the best recommendations about tours. Please take a ski class with Patagonia Chic. Marcela and her team are amazing.
Verified review

8/10 Very good

Beautiful place, but a hotel it’s old with lack of maintenance, it’s not really a 5 star hotel. Restaurant was a more bad than good. Views and place it’s totally beautiful! I guess is the bes hotel of the area…
Verified review

10/10 Exceptional

Beautiful place in the middle of —Los Andes—
Verified review

10/10 Exceptional

Great place
Verified review

10/10 Exceptional

Amazing resort

Staff was amazing, truly made us feel welcomed
Verified review

10/10 Exceptional

Great view and location. Overall facilities are up to date and in good condition, too bad no AC in the rooms but still cozy.
Verified review

6/10 Good

Overpriced, room was very average for the price paid.
Verified review

10/10 Exceptional

Perfect time

Perfect time!!!!! Everything make our family trip perfect!!! The kindly staff, breakfast, room space and comfort, cosy atmosphere…… only thing is the long distance from the ski station….
Verified review

10/10 Exceptional

Good
Verified review

2/10 Poor

this hotel has no staff working. if there is diner served you can’t get a drink at the bar. there is no one to take your language either. it’s like a goas
Verified review

4/10 Fair

NEVER MORE IN THIS HOTEL

The heat in the room was terrible, we couldn´t sleep for 2 nights, finally we went to another place and paid both. The hotel is far away from the city and from the sky center so we had to take Uber or Taxis, to do this you need to call them 1 hour before, pray, and when they arrive another 30 minutes to the city. The hotel was full of kids shouting and running!!!
Verified review

8/10 Very good

O hotel se encontra bem longe do centro (embora tenha sido nossa opção), mas o acesso é por estrada mal conservada, cheia de buracos. Além disso, por se encontrar localizado dentro de um condomínio fechado, há muitas restrições na entrada e saída, Não tem estacionamento coberto, que é feito na rua estreita em frente ao hotel. O café da manhá poderia ter mais opções.
Verified review

8/10 Very good

De modo geral, a experiência no hotel foi boa, porém gostaria de registrar um ponto que considero importante em relação ao conforto do quarto. A cama de casal era, na realidade, formada por duas camas de solteiro unidas. Particularmente, considero essa solução bastante desconfortável, pois a divisão entre os colchões é perceptível durante a noite e não proporciona o mesmo conforto de uma verdadeira cama de casal. Quando reservamos um quarto com cama de casal, esperamos encontrar uma cama e um colchão de casal, especialmente porque a qualidade do descanso é um dos aspectos mais importantes de uma hospedagem. Acredito que esse seja um ponto que o hotel poderia rever, pois uma cama adequada faria uma diferença significativa na experiência e no conforto dos hóspedes.
Verified review

4/10 Fair

Infelizmente a minha experiência foi abaixo do esperado. O hotel fica distante do centro de San Martín, o que dificulta deslocamentos e exige transporte e planejamento constante, principalmente no período de neve. Fui no inverno e a entrada do hotel permanecia sempre coberta de neve, enquanto o restante do condomínio estava mais limpo, dificultando a saída e entrada de veículos. A prestação de serviço deixou muito a desejar. Quando um carro de hóspede ficou atolado na saída do hotel, bloqueando a passagem de todos, sugerimos que a equipe ajudasse. Alguns funcionários foram desrespeitosos e além de não oferecer nenhuma assistência, demonstrando falta de hospitalidade, contribuíram com o bloqueio de carros ao tentar passar pelo carro atolado com uma caminhonete do hotel. As áreas de lazer também deixam a desejar. A piscina externa congelada e a interna, que deveria ser aquecida, permanecia com aquecimento abaixo do esperado pela temperatura local, dificultando o seu uso. A alimentação no restaurante também falhou. Nosso grupo recebeu um prato de massas com recheio claramente congelado. Solicitamos a troca ou ajuste do prato e claramente o garçom agiu de maneira grosseira e desrespeitosa, demonstrando mais uma vez descuido na assistência e na qualidade do serviço. O hotel também falha na assistência com veículos como correntes, limpeza do excesso de neve dos carros ou suporte para atolamentos. Resumidamente, há diversos pontos de melhorias.
Verified review

10/10 Exceptional

Muy buena experiencia en este hotel. La habitación fue amplia, cómoda en especial las camas y limpia. La piscina climatizada es espectacular, ideal para relajarse después de un día de actividades. Como sugerencia de mejora, el restaurante podría ampliar su menú para ofrecer una mayor variedad de opciones. La ubicación está a unos 20 minutos del centro, pero eso también permite disfrutar de un entorno tranquilo. En general, es un hotel muy recomendable y volvería a hospedarme sin dudarlo.
Verified review

10/10 Exceptional

Hotel maravilhoso, limpo, atendimento eficaz!
Verified review

10/10 Exceptional

Quarto excelente e Hotel muito bonito. Distante do centro. Tem que estar de carro.
Verified review

8/10 Very good

O Hotel é lindo, mas longe da cidade e da estação de sky. Você precisa alugar carro ou ficar pegando taxi.
Verified review

2/10 Poor

Muy mala experiencia. Al hacer el check-out intentaron cobrarme el IVA pese a ser extranjero y pagar con una tarjeta emitida en el exterior. Si hubiera desconocido la normativa, me lo habrían cobrado. Al señalar el error, insistieron diciendo que “tienen la orden de cobrarlo si hay un argentino en la habitación”, una explicación que no justifica incumplir la ley. Además, nadie del personal de atención al cliente habla inglés. Para un hotel que recibe turistas internacionales, esto dificulta enormemente cualquier gestión. Las dos noches nos despertamos helados porque apagan la calefacción durante la madrugada. Literalmente temblábamos de frío, algo inadmisible para un hotel de esta categoría. La reserva incluía una botella de vino espumante como beneficio de Expedia. Tuvimos que reclamarla dos veces y siempre respondían “está en camino”. Nunca llegó. Lo peor fue enterarnos de que cada vez que se entra o sale del predio abren el baúl del vehículo y toman fotografías de las pertenencias, sin informar previamente esa práctica. Una medida de ese tipo debería comunicarse con total transparencia. Descubrirlo sin previo aviso resulta una invasión de la privacidad y genera una enorme desconfianza. No volvería ni lo recomendaría.
Verified review

10/10 Exceptional

Pelo nível do hotel e do atendimento o cafe da manha poderia ser mais variado. No restante espetacular
Verified review

10/10 Exceptional

A equipe é ótima, se esforça para entender nossa língua, dão ótimas indicações, são todos prestativos, o restaurante do hotel é ótimo, tem uma comida muito equilibrada e gostosa, o quarto é um espetáculo a parte, a vista da janela é espetacular, a cama, banheira, chuveiro tudo impecável, amamos cada momento da hospedagem.