I was very pleased with my visit to El Tropico. My room was well appointed, and very clean. The breakfast was cooked to order, and very tasty. These things were wonderful. However, there is nothing that the hotel has that is better than their staff!❤️. Everyone was very nice and helpful. They all made me feel welcomed and safe.
My time in Lombok was a very challenging one. I lost my phone, among other things. However, the staff at El tropical came to my rescue. Zii, at the front desk, along with his colleagues, went above and beyond locating my telephone. Someone actually had it in another city by the time we found it.Zii negotiated the return of my phone. As if that wasn’t enough, he offered to go pick it up for me. The location was one hour away. He returned it safely to me. The Care and concern was more than I could’ve ever asked for. I was alone, all of my friends left before me, and I was left with only the hotel staff that knew me. I cannot thank them enough.
Whenever I am in Lombok, rest assured, that I will not go anywhere else. I don’t care how much the room cost. I was comfortable, and I had staff members that took very good care of me. Gulah and the rest of the kitchen staff and restaurant staff were marvelous. You won’t get to walk past there without people greeting you, and remembering your name. They are lovely! I have stayed in many hotels, and I have also been a hotel manager with a degree in hospitality management. They are wonderful! Stay here!