Hotel Anacapri, Granada

Excellent service, very knowledgeable people at front desk, who were better than most concierges. Roberto, in particular was one of the best. The lobby was also excellent and breakfast was very good. We will definitely go back when we are in Granada again.

Don't get fooled by the pretty pictures. The hotel is pretty run down and is in desperate need of repair. I booked rooms with breakfast and was told that I did not pay for it. After showing hotels.com booking information they said that they did not receive the money and so we have to pay extra.

The card key access to our room failed, with the front desk unable to unlock it either. The system did not have a key backup. The manager proposed we stay overnight in another room when he couldn’t reach the lock manufacturer, but all our stuff was locked in our room including a c-pap. After about 4 hours they forced the lock and gave us a more cramped room. They didn’t offer any compensation. When I complained at checkout they removed a charge for one breakfast each. Next, the Wi-Fi was down half the time. When it was operational it was usually weak.

I enjoy stay at this hotel, but , the only problem is that the WiFi doesn’t work most of the time , the hotel need to improve it

The room was not what I expected, really small and smells weird. You can hear the sound of closing doors from all the rooms in the same floor. But location is good, price is good, service is nice.