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DoubleTree Resort by Hilton Grand Key - Key West, Key West

3.5 stars
3990 S Roosevelt BlvdKey WestFL33040United States of America
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Excellent4.1 / 5
Service
Fantastic service
Location
Great location
Pool
Great pool
Value
Best value for money
662See all 662 Hotels.com reviews
From 3,365 reviewsTripAdvisor Traveller Rating

DoubleTree Resort by Hilton Grand Key - Key West, Key West

from $218
  • Suite, Two Queen Beds
  • Two Queens smoking
  • Room, 1 King Bed
  • 1 King Accessible Nonsmoking
  • Two Queen Beds, Pool View, Non-Smoking
  • Room, Balcony, Pool View
  • Room, 2 Queen Beds, Balcony, Pool View
  • King with balcony
  • Room, Accessible, Non Smoking
  • Room, 2 Queen Beds, Accessible, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking
  • King Junior Suite
  • Two Queens with balcony
  • Suite, One King Bed, Pool View
  • Standard Room, 2 Queen Beds
  • Standard King
  • King Balcony Smoking
  • One King Bed, Non-Smoking, Accessible

At a glance

Key facts

Hotel size

  • This hotel has 216 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is 11 AM
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 4 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only) *

  • Specific rooms only *

  • 2 per room (up to 75 lb)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Free airport pickup (available 24 hours) *

  • Free ferry terminal shuttle

Parking

  • Free self parking (limited)

  • Free RV/bus/truck parking

Offsite

  • Free area shuttle within 4 mi

Also known as

  • DoubleTree Hilton Grand Key Key West
  • DoubleTree Resort Hilton Grand Key Key West

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Pet deposit: USD 75.00 per stay

  • Resort fee: USD 28.00 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Beach towels
  • Fitness center access
  • Airport shuttle
  • Shuttle service
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room bottled water
  • Laundry facilities
  • Self parking
  • Parking
  • Housekeeping

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Buffet breakfast is offered for an extra charge of USD 15.50 per person (approximately)

Pets are allowed for an extra charge of USD 75 per pet, per stay

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Free pool cabanas
  • Fitness facilities
  • Spa tub
  • Pool sun loungers
Working away
  • Conference space
  • Meeting rooms 7
  • Conference space size (feet) - 7000
  • Conference space size (meters) - 650
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2001
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Premium TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Palm Haven - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Recreation

On Site

  • Fitness facilities
  • Spa tub

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

DoubleTree Resort by Hilton Grand Key - Key West, Key West’s small print

Also known as

  • DoubleTree Hilton Grand Key Key West
  • DoubleTree Resort Hilton Grand Key Key West

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property on arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Pet deposit: USD 75.00 per stay

  • Resort fee: USD 28.00 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Beach towels
  • Fitness center access
  • Airport shuttle
  • Shuttle service
  • Internet access (may be limited)
  • Phone calls (may be limited)
  • In-room safe
  • In-room bottled water
  • Laundry facilities
  • Self parking
  • Parking
  • Housekeeping

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Buffet breakfast is offered for an extra charge of USD 15.50 per person (approximately)

Pets are allowed for an extra charge of USD 75 per pet, per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 662 reviews

DoubleTree Resort by Hilton Grand Key - Key West, Key West
Good3.0 / 5
Tiny Balcony, Noisy at Night, Staff doesn't care
Not impressed by the concierge/ main front staff- not very friendly or informative. Seemed inconvenienced when we asked about any room upgrades, then begrudgingly said there were none. The bar staff was friendly and made great drinks (some even off menu) and the food was well above par for bar food. Worst part of stay- paid for a balcony room, and the balcony was the tiniest one I have ever seen.. the 2 small rocking chairs on it could barely move as the arms of the chair were shoved between the railing and wall. The view was of the back parking lot, which at night, was where mats and items were pressure cleaned, in addition to other loud noises. One night there was a generator going loudly past 1 AM- and we had to call the front desk to have it shut off. No one apologized for the loud noises at night. The front desk staff asked about our stay- and we mentioned that it wasn't the best... giving them an opportunity to apologize or ask what could have been done differently. They didn't ask or offer, as they clearly did not care. I wish I could say I would stay there again because the price was great, and having a shuttle into downtown Key West was very convenient. However, my husband and I will definitely be trying another hotel or resort next time!
2 night romance trip
DoubleTree Resort by Hilton Grand Key - Key West, Key West
Good3.0 / 5
The room we got was on the same tower as the hotel's laundry. So from 8AM to 8PM every 15 minutes the whole room will shake. They offered us to move to a different room but our stay was almost over.
2 night family trip
DoubleTree Resort by Hilton Grand Key - Key West, Key West
Outstanding5.0 / 5
Wonderful, comfortable, clean stay.
Wonderful stay with comfort and friendly service. Loved the layout of the grounds when not using the shuttle to go down town. Upgraded to an excellent balcony with pool view.
3 night trip
DoubleTree Resort by Hilton Grand Key - Key West, Key West
Excellent4.0 / 5
keys bday trip
This trip was a bday get away to the keys. I picked the hotel as I wanted a name brand hotel that was well known to be a good hotel. the service was amazing from hot cookies when we arrived to the manager saying hello everytime we walked by.
3 night trip
DoubleTree Resort by Hilton Grand Key - Key West, Key West
Outstanding5.0 / 5
Excellent place to stay.
Excellent place to stay in.
2 night trip with friends

See all reviews

DoubleTree Resort by Hilton Grand Key - Key West, Key West

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