Avalon Hotel, New York

The staff was very helpful and polite! Great location close to the Empire State Building.

THe Hotel and personnel are great. It's cute place, with history. The only main issue is ELEVATORS. There are only 2, but one is not working. It might take 20 minutes wait in the morning, to finally enter an overcrowded elevator. Plus... breakfast area is not at capacity... I had to skip breakfast even if it was included in my rate.

When we went to check in for our stay I was informed the room was almost ready. 15 minutes later I was given keys to a a double bed room on a smoking floor. Not the room I paid for. I went back to the front desk to find out I was not able to have my reserved room because the other guest refused to leave. If I had been informed at check in and given options I would have taken another room on a nonsmoking floor. I have asthma and was horribly ill the next day. The room was not clean, it did not look like the photos. The wallpaper was torn paint was chipping from the wall. The floor was covered with dirt. The couch was stained and filthy. It was discussing. I never felt so hopeless and disappointed by the lack of honesty and lack of customers service. They said they would take 300.00 off the bill and not room tax. This was also dishonest. The final bill was only 100.00 off. I would never suggest this place. The front desk would say the manager wants to speak to me and I was asked to check with the desk but there was never follow up. They moved us the following afternoon but the stay did not improve. That room was just as dirty. The trash bin was full and not taken out. There was hair in the shower that was not mine. This was my wedding anniversary and I wanted to treat my husband to a wonderful trip. It was the most awful experience I’ve ever had traveling. All I can see don’t waist your money on this hotel.

Staff was super friendly, room was very nice and clean.