The Ritz-Carlton, St. Thomas

Photo gallery for The Ritz-Carlton, St. Thomas

Primary image
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview of The Ritz-Carlton, St. Thomas

The Ritz-Carlton, St. Thomas

5-star property
Upmarket beachfront resort with spa, near Sapphire Beach

8.2/10 Very good

182 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
6900 Great Bay, St. Thomas, St. Thomas, 00802
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness centre
  • Beach umbrellas
  • Beach towels
  • Children's pool
  • Waterslide
  • Room service
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower

Room options

About this area

What's nearby

  • On the beach
  • Sapphire Beach - 6 min drive
  • Coki Point Beach - 8 min drive
  • Virgin Islands National Park - 41 min drive
  • Magens Bay Beach - 14 min drive
  • Trunk Bay - 80 min drive

Getting around

  • St. Thomas (SPB-St. Thomas Seaplane Base) - 14 min drive
  • St. Thomas (STT-Cyril E. King) - 36 min drive
  • Tortola (EIS-Terrance B. Lettsome Intl.) - 21.9 miles/35.2 km
  • Spanish Town (VIJ-Virgin Gorda) - 28.7 miles/46.2 km
  • Culebra (CPX-Benjamin Rivera Noriega) - 30.2 miles/48.6 km

About this property

The Ritz-Carlton, St. Thomas

5-star luxury resort by the ocean
At The Ritz-Carlton, St. Thomas, you can look forward to a terrace, a garden and dry cleaning/laundry services. With a white sand beach, beach umbrellas and beach towels, this resort is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, a body wrap or a body scrub at The Ritz-Carlton Spa, the on-site spa. Be sure to enjoy a meal at Alloro, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour fitness centre.
Other perks include:
  • 2 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), limo/town car service and concierge services
  • A lift, luggage storage and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at The Ritz-Carlton, St. Thomas include comforts, such as premium bedding and laptop-compatible safes, as well as amenities, such as complimentary wireless Internet access and climate-controlled air conditioning. Guest reviews highly rate the overall comfort rooms at the property.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with designer toiletries and deep-soaking baths
  • 55-inch LCD TVs with premium channels
  • Balconies, coffee/tea makers and ceiling fans

Languages

English, French, German, Italian, Japanese, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 180 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9 AM
  • Restaurant
  • Bar/lounge
  • Private dining
  • Room service

Travelling with children

  • Children's pool
  • Water slide
  • Babysitting (surcharge)

What to do

  • On the beach
  • Golfing nearby
  • Hiking/biking trails nearby
  • Zip-lining nearby

Working away

  • Business centre
  • 4 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 6 buildings/towers
  • Built in 1992
  • ATM/banking
  • Garden
  • Terrace
  • 24-hour fitness centre
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Close-captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Grab bar near toilet
  • Grab bar in bath
  • Lever door handles
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Italian
  • Japanese
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The Ritz-Carlton Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is open daily.

Dining

Alloro – This restaurant only serves dinner. Reservations are required.
Bleuwater – This restaurant overlooks the ocean and pool. Open daily.
Coconut Grove – Overlooking the ocean and pool, this family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Sails – Overlooking the ocean, this restaurant serves breakfast, lunch and light fare. Open daily.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: 7.5 per cent
  • Resort fee: USD 85 per accommodation, per night
  • Resort fee inclusions:
    • Beach access
    • Beach loungers
    • Beach towels
    • Fitness centre access
    • Fitness/yoga classes
    • Sporting facilities or equipment
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room bottled water
    • Additional inclusions

Optional extras

  • Breakfast costs between USD 15 and USD 30 for adults, and USD 10 and USD 20 for children (approximately)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitiser and masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Ritz-Carlton Hotel St. Thomas
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St. Thomas Ritz-Carlton
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Resort St. Thomas Great Bay Resort
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The Ritz Carlton St. Thomas
Great Bay
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The Ritz Carlton St. Thomas
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Frequently asked questions

Does The Ritz-Carlton, St. Thomas offer free cancellation for a full refund?
Yes, The Ritz-Carlton, St. Thomas does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Ritz-Carlton, St. Thomas?
As of 7 Oct 2022, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, St. Thomas on 9 Oct 2022 start from $699, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Ritz-Carlton, St. Thomas?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at The Ritz-Carlton, St. Thomas?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at The Ritz-Carlton, St. Thomas?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Ritz-Carlton, St. Thomas?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Ritz-Carlton, St. Thomas?
You can check in from 4:00 PM - midnight. Check-out time is 11 AM. Express check-in and check-out are available.
What is there to do at The Ritz-Carlton, St. Thomas and nearby?
Have fun with nearby activities such as hiking and zip-lining, and practise your swing on the nearby golf course. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. The Ritz-Carlton, St. Thomas also has a water slide and a 24-hour fitness centre, as well as spa services and a garden.
Are there restaurants at or near The Ritz-Carlton, St. Thomas?
Yes, Alloro offers ocean views. Nearby restaurants include The Beach Bar (5.5 mi), Cafe Roma (5.6 mi) and Cruz Bay Landing (5.6 mi).
Does The Ritz-Carlton, St. Thomas have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does The Ritz-Carlton, St. Thomas have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Ritz-Carlton, St. Thomas like?
The Ritz-Carlton, St. Thomas is located on the waterfront, a short 5-minute walk from Cowpet Bay. Travellers say that this resort is in a good location.

Overall score and ratings

8.2

Very good

9.1/10

Cleanliness

8.3/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.7/10

Eco-friendliness

6/10 Good

Great ambience.... too many kids.
A fantastic property with great amenities. Major downside is this is very much a family style property and not great for a couples getaway. It seemed the kids from the condo side of the property (which has its own pool) were sent to the hotel side. I have no problem with kids but it should be advertised that this is a family resort.
Brandon, 4-night trip
Verified Hotels.com guest review

6/10 Good

There was only 1 restaurant open in the evening. We needed to wait for 20-30 mins for a table. For the price of the room, I will probably never stay at a Ritz Carlton again! Also, checkout staff was not friendly at all. She was Rude!!!
Ed, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Chris, 3-night trip
Verified Travelocity guest review

6/10 Good

Disappointed. Not what you expect to receive for the price point. Overall, the staff was friendly, but the service could definitely use some improvement, especially housekeeping, room service, and the front desk. No dedicated car service at a 5-star is ridiculous. The restaurants were underwhelming. The highlight was the cabana at the pool. That was worth the extra price and the pool staff were very attentive. They have one of the best gyms for a hotel that I have seen. Spacious and plenty of equipment. Tours are pricey. The view is awesome. Overall I would give my experience a 3 out of 5 because there were many frustrating moments of poor service and the restaurants were just not at a 5-star resort level. Proceed with caution. It is not worth the money spent.
Jermane, 4-night romance trip
Verified Expedia guest review

2/10 Poor

Sarah, 4-night trip
Verified Expedia guest review

10/10 Exceptional

St Thomas us vack!
Eugene, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Fantastic service and beautiful resort
Raymond, 7-night family trip
Verified Expedia guest review

6/10 Good

Stray cats all over the place at 1 of the only 2 outdoor bars on the property. Absolutely should not be an issue at a ritz. Service was somewhat slow as well. Rooms were great, staff was helpful. Not worth the price point
Matthew, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing place, great food, great staff and service.
Lillian, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Just wonderful
Lillian, 10-night romance trip
Verified Expedia guest review