Dear Team,
I would like to share feedback from my recent stay. The hotel did not reach out ahead of our arrival to help tailor our plans or secure reservations, which is normally expected at this level. I had to initiate contact myself, and after several days of delay, I was told to contact the beach clubs directly. By then, everything was sold out, and I ended up returning to beach clubs I already knew from past visits.
I had also requested a small cupcake for my daughter’s birthday, which was forgotten and only provided at the last minute before checkout after I reminded the staff. Despite paying a premium for a townhome for three kids, one night we received only two towels.
Breakfast quality has declined, with fewer options than before. There was no welcome drink, the nightly cookies were crumbly and falling apart, and there was no small welcome gesture for children—details typically expected at hotels in this category.
Given that the hotel does not have its own beach club, it is even more important to ensure a seamless beach experience for guests. Most travelers do not choose a resort of this class to stay at the pool only.