6/10 Bueno
12 de junio de 2025
Our stay was..okay. Checked in on Wednesday. The hotel was nice on the surface, but issues became apparently quickly. Room was not cleaned properly when we checked in (cob webs and dusty collected on the wall and ceiling in the bathroom, on the bed frame, black marks and what appeared to be a previous guest's SNOT on the wall, hair and trash left on the bathroom floor). Thursday morning before leaving for the day, i addressed these issues with the front desk and was told we would get a 'full service' house cleaning that day.
We were asked to leave that day by a certain time, so that the house cleaning service could have time since they left for the day at 3, and we happily obliged. Come back Thursday night after a long at a musical festival, and the issues i brought up were still a problem. We were not given any clean towels despite having none. Went to take a shower and had no body wash or shampoo in the bottles provided.
Next morning, I go down and express frustration. Front desk 'manager' offers to fix this immediately, your room will be cleaned fully today, etc etc. Offers to take $50 off a night for the inconvenience..great! Return that day to absolutely no room cleaning having been done, at all. For the 5 full nights we stayed, our room was only serviced 3 times. The issues i brought up the first day were never taken care of.
Then, upon check out, it took over an hour to get the 'discount' i had been told i would received.
Do not stay here. Go anywhere else
Meghan
Meghan, se hospedó 5 noches
Opinión verificada de un huésped de Hotels.com
