Iberostar Heritage Grand Mencey

Choose dates to view prices

Reviews

9.2 out of 10
Wonderful

City calm with classic Canarian style

Built around a lush central courtyard, this historic Santa Cruz stay pairs classic Canarian architecture with a refined, tranquil mood. Days revolve around the heated outdoor pool framed by tropical gardens and terraces, while the on-site casino keeps evenings lively when the city slows down.
VIP Access

  • Fine-dining with local roots

    Papa Negra modernizes Canarian classics with fresh, locally sourced ingredients.

  • Spa circuit, then gourmet brunch

    Weekend Sprunch pairs hydrotherapy time with a brunch at Papa Negra.

  • Santa Cruz on foot

    An easy 10-minute walk puts the city center’s main attractions within reach.
$162 nightly
The total price is $173
Oct 8 - Oct 9
Total with taxes and fees

Amenities

  • Intimate Colmado 1917 dining for 12
  • MICHELIN Guide mentioned Colmado 1917
  • Outdoor paddle tennis courts for friendly matches
  • Open-air gym plus full fitness center
  • Buffet breakfast with fresh juice and Iberico ham
  • Nearby García Sanabria Park, 200 meters away
These property details are summarized by AI

Why we love this property

Work meets wellness
This hotel balances business with pleasure, offering nine meeting rooms and a business center. After work, guests can rejuvenate at the full-service spa.
Culinary delights await
Savor flavors at 4 restaurants featuring international and Mexican cuisine, plus 2 bars. Breakfast buffet includes vegetarian, vegan, and organic options.
Spa escape sanctuary
A full-service spa offers daily treatments in couples rooms. Guests can unwind with massages, facials, and body wraps, or rejuvenate in the sauna and hot tub.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Room

A hotel room with a large bed, a desk, a chair, a lamp, and a window with curtains.

Double Room

8.4 out of 10
Very good
(28 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room (with Garden)

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a glass door.

Double Room (with Garden)

9.0 out of 10
Wonderful
(22 reviews)
  • Garden view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room Single Use

A hotel room with a large bed, a desk, a chair, a lamp, and a window with curtains.

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite

A modern hotel room with a bed, a desk, a chair, a TV, and a bookshelf.

Junior Suite

8.0 out of 10
Very good
(4 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Garden View (single use)

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a glass door.

Double Room, Garden View (single use)

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

A modern hotel room with a large bed, a wooden floor, a small table, and a chair.

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

A modern living room with a wooden floor, a TV, a sofa, and a dining area.

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

A modern hotel room with a large bed, a sofa, a desk, and a TV.

Family Room

  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Room (2 Adults & 1 Child)

A modern hotel room with a large bed, a sofa, a desk, and a TV.

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

A rooftop terrace with a pool, white chairs, and umbrellas. A clock tower is visible in the background.
AC Hotel Tenerife by Marriott
Zona Centro
  • Pool
  • Parking available
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 421 reviews
$121 nightly
The price is $130
Oct 29 - Oct 30
Total with taxes and fees
AC Hotel Tenerife by Marriott
Compare similar properties
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

What's nearby

  • Garcia Sanabria Park - 2 min walk - 0.2 km
  • Rambla de Santa Cruz - 2 min walk - 0.2 km
  • Plaza de Espana - 13 min walk - 1.2 km
  • Tenerife Space of the Arts - 17 min walk - 1.5 km
  • La Granja Park - 7 min drive - 1.9 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 24 min drive
  • Tenerife South Airport (TFS) - 48 min drive

Restaurants

  • ‪Etéreo By Pedro Nel - ‬3 min walk
  • ‪La SQuina - ‬5 min walk
  • ‪Restaurante La Posada - ‬5 min walk
  • ‪Bombay Babu Mencey - ‬1 min walk
  • ‪Kiosko Numancia - ‬4 min walk

About this property

Iberostar Heritage Grand Mencey

  • Iberostar Heritage Grand Mencey is a great choice for a stay in Santa Cruz de Tenerife. Guests can visit the spa to be pampered with massages, body wraps, or facials, and Los Menceyes, one of 4 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers say great things about the helpful staff and breakfast.

At a glance

Hotel size

    • 261 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms (speed: 25+ Mbps)

Parking

    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Onsite parking includes off-street options
    • Offsite parking within 66 ft (EUR 12 per day)

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Pilates classes
  • Yoga classes
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby

Working away

  • Business center
  • 9 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1950
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Local culture & ecosystem education
  • Renewable energy used
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • Water dispenser
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Elevator door width (inches): 110
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Spa Sensations has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Dining

Los Menceyes - This fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
Restaurante Kon·Tiki - This restaurant specializes in Mexican cuisine and serves lunch only. Open select days.
Los Laureles - This poolside restaurant specializes in Mediterranean cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Restaurante Papa Negra - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children

Pets

  • Service animals exempt from fees

Parking

  • Parking is available nearby and costs EUR 12 per day (66 ft away)

Pool, spa, & gym (if applicable)

  • The spa is accessible for EUR 20 per person, per day
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number H-38-4-0000005

Also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey offer free cancellation for a full refund?

Yes, Iberostar Heritage Grand Mencey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Heritage Grand Mencey?

Yes, there's an outdoor pool.

Are pets allowed at Iberostar Heritage Grand Mencey?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Iberostar Heritage Grand Mencey?

Yes. Parking spots may be limited.

What are the check-in and check-out times at Iberostar Heritage Grand Mencey?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Iberostar Heritage Grand Mencey and nearby?

Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Additional recreation onsite includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Iberostar Heritage Grand Mencey also has 2 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Iberostar Heritage Grand Mencey?

Yes, there are 4 onsite restaurants, featuring alfresco dining and international cuisine.

What's the area around Iberostar Heritage Grand Mencey like?

Iberostar Heritage Grand Mencey is a short 1-minute walk from Rambla de Santa Cruz and 8 minutes' walk from Canarias Regional Military Museum.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Iberostar Heritage Grand Mencey Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Location

9.2

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast selection was excellent with fresh egg dishes and a large variety of juices. (46 reviews)
  • The pool area is clean, spacious, and well-maintained with excellent service and a pleasant place to relax. (38 reviews)
  • The restaurant offered excellent value for money with good food, a wide selection, and attentive staff. (37 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.
Report

Popular mentions

Service staff
Room
Restaurant
Breakfast
Location
Spa
Cities
Bed
Gardens
Gyms (public)

Reviews

Verified review

8/10 Very good

Good location with very nice pool and helpful staff
Verified review

10/10 Exceptional

Beautifully designed rooms, had a garden outlook which was wonderful. The spa was a nice place to relax. Great pool with towels provided. Amazing staff who always went the extra mile and were so thoughtful and attentive. Lovely food, good wine selection including local wines.
Verified review

10/10 Exceptional

Great service as always, lovely hotel with great staff. I had a small problem with the air conditioner which was fixed in no time while I was out for dinner. Breakfast was something for everyone and the orange juice is amazing!
Verified review

10/10 Exceptional

From start to finish this was an amazing experience, from attentive staff to a brilliant location.
Verified review

10/10 Exceptional

The room was beautifully designed with the most wonderful outlook over the gardens. The pool was lovely and the delicious non-alcoholic cocktail served mid- morning was a delightful touch. The massage and spa was superb with thoughtful attention to details throughout. The food served at both breakfast and dinner was very high quality. Overall it has been a wonderful stay, as all of the above mentions but what has really stood out, throughout our stay, has been the attentive and friendly staff, thank you all for making our stay so memorable.
Verified review

8/10 Very good

A very nice restaurant next to the bar.
Verified review

10/10 Exceptional

Gteat hotel, great location, beautiful stay, staff very nicevand helpful
Verified review

10/10 Exceptional

A beautiful hotel in a lovely setting.
Verified review

10/10 Exceptional

Great location and outside pool
Verified review

10/10 Exceptional

Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
Verified review

10/10 Exceptional

Great location and hotel
Verified review

10/10 Exceptional

A well presented property with excellent facilities ( just a shame that access to the indoor pool is not available to guests without additional cost). Restaurant staff were excellent and the food was very good ( although at times over seasoned). We had a very enjoyable stay despite poor weather.
Hotel from main road
Turtles in the hotel grounds
Excellent outdoor pool
Verified review

10/10 Exceptional

Room was perfect. Hotel facilities are excellent.
Verified review

10/10 Exceptional

Fantastic hotel in s beautiful city! Loved the spa, restaurant, staff. Everything! Highly recommend!
Verified review

10/10 Exceptional

Hotel is decent and elegant, next to the city garden. We enjoyed our 6 day stay. Service is great, room with balcony with view to the garden is amazing, breakfast is good too. Strongly recommended!
Verified review

10/10 Exceptional

A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
Verified review

10/10 Exceptional

This is a fantastic hotel in the heart of Santa Cruz. We loved the expansive park across the street. My wife loved the pool and spa too. Carlos took great care of us. The rooms are spacious and top quality. We would stay there again.
Verified review

10/10 Exceptional

Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
Verified review

10/10 Exceptional

Wonderful clean room and very helpful staff. Spa and treatments excellent, pool great, ccannot wait to return
Verified review

10/10 Exceptional

Beautiful place, good food, staff were brilliant
Verified review

10/10 Exceptional

Everything was first class from checking in to checking out.
Verified review

10/10 Exceptional

Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Verified review

10/10 Exceptional

Lovely staff as always!
Verified review

10/10 Exceptional

great hotel. great location
Verified review

8/10 Very good

Room and entire facility was spotless. Staff very helpful.