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Novotel Ulaanbaatar

Photo gallery for Novotel Ulaanbaatar

Exterior
Indoor pool, pool loungers
Indoor pool, pool loungers
Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds
In-room safe, desk, iron/ironing board, free cots/infant beds

Overview of Novotel Ulaanbaatar

UNESCO Sustainable Travel Pledge

Novotel Ulaanbaatar

3.5-star property
3.5-star hotel in Downtown Ulaanbaatar with 5 restaurants and indoor pool

8.6/10 Fabulous

32 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Baga Toiruu 6, Th Khoroo, Ulaanbaatar, 14201

Room options

About this area

What's nearby

  • In Downtown Ulaanbaatar

Getting around

  • Ulaanbaatar (UBN-Chinggis Khaan Intl.) - 62 min drive
  • Ulaanbaatar Station - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Ceylonta srilanka - 2 min walk
  • Sho - 2 min walk
  • Namaste - 2 min walk
  • Chinggis Club - 2 min walk
  • Kings Crown - 3 min walk

About this property

Novotel Ulaanbaatar

Novotel Ulaanbaatar offers an airport shuttle (available 24 hours) for USD 81.2 per vehicle one-way. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at JADE GARDEN, one of 5 restaurants, which serves regional cuisine and is open for lunch and dinner. A bar/lounge, a fitness centre and a sauna are other highlights. Fellow travellers like the helpful staff and location.

Languages

Chinese (Mandarin), English, Japanese, Mongolian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 192 rooms

Arriving/Leaving

  • Check-in time from noon until 11:30 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 5 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Working away

  • Business centre
  • 2 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • Fitness centre
  • An indoor pool
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • Japanese
  • Mongolian

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

Dining

JADE GARDEN – This restaurant specialises in regional cuisine and serves lunch and dinner.
FOOD EXCHANGE – This buffet restaurant specialises in international cuisine and serves lunch and dinner. Open daily.
GOURMET BAR – This bar only serves light fare. Open daily.
Duvin – On-site delicatessen. Guests can enjoy drinks at the bar. Open daily.
Bier House – On-site fine-dining restaurant. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Shuttle transfer per adult: USD 70 (one-way)
  • Transfer service fee per child: USD 10 (one-way)

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 15 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 81.2 per vehicle (one-way. Maximum occupancy 6)
  • Early check-in can be arranged for an extra charge of 30 per cent of room rate (subject to availability)
  • Late checkout can be arranged for an extra charge of 50 per cent of room rate (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Novotel Ulaanbaatar Hotel
Novotel Ulaanbaatar Ulaanbaatar
Novotel Ulaanbaatar Hotel Ulaanbaatar

Frequently asked questions

Does Novotel Ulaanbaatar offer free cancellation for a full refund?
Yes, Novotel Ulaanbaatar does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Ulaanbaatar?
As of 26 January 2023, prices found for a 1-night stay for 2 adults at Novotel Ulaanbaatar on 16 February 2023 start from €117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Ulaanbaatar?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Ulaanbaatar?
Yes, there's an indoor pool.
Are pets allowed at Novotel Ulaanbaatar?
Sorry, pets aren't allowed.
Is parking offered on site at Novotel Ulaanbaatar?
Yes. Parking spaces may be limited.
Is an airport shuttle service offered by Novotel Ulaanbaatar?
Yes, an airport shuttle is available. The charge is USD 81.2 per vehicle one-way.
What are the check-in and check-out times at Novotel Ulaanbaatar?
You can check in from noon - 11:30 AM. There's a 30% charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 50% charge (subject to availability).
What is there to do at Novotel Ulaanbaatar and nearby?
Novotel Ulaanbaatar has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Novotel Ulaanbaatar?
Yes, there are 5 on-site restaurants, featuring regional cuisine. Nearby restaurants include BBQ Chicken (3-min walk), "Борхош" кафе (3-min walk) and Mongol Davalgaa (4-min walk).
What's the area around Novotel Ulaanbaatar like?
Novotel Ulaanbaatar is in Downtown Ulaanbaatar, a short 5-minute walk from National University of Mongolia and 7 minutes' walk from Mongolian Natural History Museum. Travellers say that this hotel is in a good location.

Reviews

8.6

Fabulous

9.1/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Affordable and friendly staff
Naran, 3-night family trip
Verified Expedia guest review

8/10 Very good

The rooms are always nice and comfortable. However the pool was a disgusting stagnant looking mess. You could see dead skin cells floating all across the top of the pool along with some spit. It was obvious the filtration system was not working. I was looking forward to some swim time, but I took a look at the pool and there was no way I was getting in there.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff very friendly and helpful. Adjustable heating in spacious comfortable room
6-night business trip
Verified Expedia guest review

10/10 Exceptional

Loved all of it. Great location. super friendly and helpful staff, modern amenities,
6-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent.
Everything is excellent. The hotel is new and facilities are nice.
Jocelyn, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

The whole stay was excellent from start to finish. Very friendly and helpful staff, great location, excellent room with excellent view. Choice of restaurants and bars was nice. Food was very good. According to my son, the minibar might have been slightly better stocked , but I was happy with it and don't have any constructive suggestions.
2-night family trip
Verified Expedia guest review

4/10 Fair

Did Not honor booking unless i pay entire booking
I booked this through hotels.com and it was booked as pay at hotel. However the hotel was sold out on july 10 and emailed me that they would have to charge me for my stay or cancel my booking which was for 3 days. I though this was very unprofessional since they had my credit card as a guarantee and could charge it had i not shown up. I talked with hotels.com went to the hotel and they all said it was ok, however the hotel still charged my entire stay prior. It is very unprofessional to not honor a booking and threaten to cancel my booking if I dont pay I was traveling and it was very stressful to think i would not have a place to stay which I booked months in advance.
avi, 3-night trip
Verified Hotels.com guest review

4/10 Fair

We paid for the breakfast to be included in the room rate and only ate there the first day - it was so bad that we just decided to go out and purchase breakfast elsewhere. The air conditioner also barely worked so we were sleeping in 27 c degree weather every night (per the room’s thermometer). It was really unbearable for such an expensive and new hotel. We were truly disappointed. The rooms were modern, new and clean but we wouldn’t stay here again, would probably opt for the Blue Sky instead.
4-night family trip
Verified Expedia guest review

8/10 Very good

Nice stay at Novotel
The stay was fine. It's a brand new hotel, and everyone was very helpful. It's clear that there are still some issues to work out -- the elevators were out, and it was absolutely boiling in my room, with very little way to cool things down aside from opening the window (not advisable given UB pollution). Definitely a good value for money.
Benjamin, 7-night business trip
Verified Hotels.com guest review

8/10 Very good

Nice, clean hotel
My friend and I had a lovely stay at Novotel. The rooms are spacious and clean, although I did find it strange that they did not have a full length mirror in the room I stayed. The breakfast buffet was not included in the price, and it was not so good, maybe because it is the low season. My friends waffle was over cooked and hard. If you are gluten free it it is a bit tricky as well because they put their bacon on bread, as a filler I guess. The pool, sauna and gym are very nice. Overall, O would recommend staying at Novotel.
1-night trip with friends
Verified Hotels.com guest review