As we arrived at the hotel, the room smelled like intense pesticide spray ... when mentioning this (it was simply NOT possible to stay in the room), the reply was "have you tried opening the window?"
After a short moment, we paid full price for "the experience", packed up, and left the hotel driving an hour to Madrid. Upon leaving, another hotel rep said that there was nothing wrong with the room - although an earlier one had already confirmed that the room had been sprayed with pesticide as we immediately after entering the room said that "it smelled like chemicals."
A terrible experience all the way, "service" included. Having stayed at hundreds of hotels, and coming to this one from a series of boutique hotels in La Rioja on this same family trip, this was really bad. Luckily the new hotel we moved to in Madrid saved the end or our vacation.