Alanda Hotel

Photo gallery for Alanda Hotel

Primary image
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Flat-screen TV

Overview of Alanda Hotel

Alanda Hotel

4.0 star property
4-star hotel in Almaty District with restaurant and bar/lounge

9.6/10 Exceptional

15 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
Map
Tauelsizdik Avenue 33, Nur-Sultan, 020000
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Sauna
  • 24-hour room service
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
For families
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In Almaty District

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 27 min drive
  • Astana Railway Station - 25 min drive
  • Airport shuttle (surcharge)

About this property

Alanda Hotel

4-star hotel in the heart of Almaty District
A round-trip airport shuttle, a terrace and a hair salon are just a few of the amenities provided at Alanda Hotel. For some rest and relaxation, visit the sauna, and indulge in a manicure/pedicure, a massage or a facial. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Continental breakfast (surcharge), free newspapers and tour/ticket information
  • A 24-hour front desk, luggage storage and express check-out
  • Massage treatment rooms, ATM/banking services and smoke-free property
  • Guest reviews speak well of the helpful staff and proximity to shopping
Room features
All 61 rooms feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as air conditioning and dressing gowns. Guests reviews speak well of the size rooms at the property.
Other amenities include:
  • Bathrooms with baths or showers and bidets
  • Flat-screen TVs with cable channels
  • Electric kettles, heating and daily housekeeping

Languages

Chinese (Mandarin), English, French, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 61 rooms

Arriving/Leaving

  • Check-in time from 6:00 AM until midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) 8:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children stay free

Working away

  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English
  • French
  • Russian

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of KZT 4000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 15000 per vehicle (one way)
  • Early check-in can be arranged for an extra charge of 100 per cent of room rate (subject to availability)

Children & extra beds

  • Rollaway beds are available for KZT 7000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property accepts credit cards and cash.

Also known as

Alanda Hotel Hotel
Alanda Hotel Nur-Sultan
Alanda Hotel Hotel Nur-Sultan

Frequently asked questions

Does Alanda Hotel offer free cancellation for a full refund?
Yes, Alanda Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Alanda Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Alanda Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Alanda Hotel?
Yes. Parking spaces may be limited.
Is an airport shuttle service offered by Alanda Hotel?
Yes, an airport shuttle is available. The charge is KZT 15000 per vehicle one way.
What are the check-in and check-out times at Alanda Hotel?
You can check in from 6:00 AM - midnight. There's a 100% charge for early check-in (subject to availability). Check-out time is noon. Express check-out is available.
What is there to do at Alanda Hotel and nearby?
Alanda Hotel has a sauna and a fitness centre.
Are there restaurants at or near Alanda Hotel?
Yes, there's an on-site restaurant. Nearby restaurants include Tower Pub (6-min walk), Bukhara (8-min walk) and Hardee's (8-min walk).
What's the area around Alanda Hotel like?
Alanda Hotel is in Almaty District, a short 5-minute walk from Schoolchildren's Palace. Travellers say that this hotel is in a good location.

Overall score and ratings

9.6

Exceptional

9.9/10

Cleanliness

9.1/10

Staff & service

9.9/10

Property conditions & facilities

10/10 Exceptional

Yerden, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Svetlana, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It is a bit far from the city centre, but we stayed only one night before flying home so for us it was not a problem. The only problem we had was that the restaurant doesn't have a menu in English! That is not ok in a 4 star hotel. We also had a waitress who didn't speak a word of English, but we got another one who spoke English (but didn't know what salmon is).
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

My stay was very pleasant and comfortable and great, hotel staff was very polite.
Azam, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Comfortable, nice and a good value hotel
The hotel looks nice and new, clean and well maintained. Rooms are spacious, breakfast selection with a touch of a local cuisine. Location of this hotel is convenient - 5 min. by taxi to the center of new part of Astana and - 10 min. to the old.
Justas, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very good and perfectly located brand new hotel, great room
3-night trip
Verified Expedia guest review

10/10 Exceptional

Outstanding stay
I really enjoyed my stay here. The room was clean and comfortable. Staff was very helpful, professional, and respectful. It was quiet and secure, and it was close to shops. Internet was high speed and reliable.
David, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alanda Jan 2018
The Alanda is superb value for money, it's clean, comfortable, has everything you'll need for a pleasant stay. staff couldn't be more helpful, whether getting taxis, a hot drink when you come in from the cold or anything else. The rooms well furnished, clean with everything you need. Depending what you are doing the location isn't right in the centre however has a small shopping mall virtually opposite and is a 10 min taxi ride to main area, taxis are very cheap so that's no issue. I cone regularly for business and would definately stay here again.
kim, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Astana All-Stars
The front desk and management staff went above and beyond the call of duty every day. No request was too outlandish-including organizing a 2 day trip to Omsk. A world class experience during the World Expo 2017. THANK YOU! Our trip to Astana was super!
Frank, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay.
Wonderful place, excellent restaurant.
1-night business trip
Verified Hotels.com guest review