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Old Town Palace Guest House

Photo gallery for Old Town Palace Guest House

Front of property
View from property
Minibar, desk, free WiFi
Local and international cuisine
Reception

Overview of Old Town Palace Guest House

Old Town Palace Guest House

2.0 star property
Hotel with restaurant, near Hoan Kiem Lake

7.2/10 Good

26 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Restaurant
  • 24/7 front desk
The price is €18
Price available on 02/04/2023
Map
30 Lane Tam Thuong, Hang Bong, Hoan Kiem, Hanoi

Guests rated this location 5.9/10

Main amenities
  • Daily housekeeping
  • Restaurants
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • ATM/banking services
  • Laundry service
  • Self-serve laundry
  • Luggage storage
  • Tour/ticket assistance
For families
  • Children stay free
  • Stovetop
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 7 min walk
  • St. Joseph's Cathedral of Hanoi - 4 min drive
  • Thang Long Water Puppet Theatre - 2 min drive
  • O Quan Chuong Gate - 2 min drive
  • Hanoi Opera House - 8 min drive
  • Ho Chi Minh Mausoleum - 8 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 47 min drive
  • Hanoi Van Dien Station - 10 min drive
  • Hanoi Railway Station - 14 min walk
  • Hanoi Long Bien Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Bún Chả Đắc Kim - 3 min walk
  • Nam Anh - Giò, Chả - 2 min walk
  • Mỳ Phố - 2 min walk
  • Nem Chua Rán Bà Già - Hàng Bông - 1 min walk
  • Thái Đạt - Đồ Nướng Trung Hoa - 2 min walk
Map

About this property

Old Town Palace Guest House

Hanoi Nusmile's Home 3 offers a great location, putting you within a short 10-minute walk of Hoan Kiem Lake. Fellow travellers say good things about the helpful staff and WiFi.

Languages

English, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 15 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle on request (during limited hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas

Languages

  • English
  • Vietnamese

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Slippers

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Stovetop

More

  • Daily housekeeping

Special features

Dining

On-site venue – This diner specialises in local and international cuisine and only serves breakfast.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Policies

<p>This property accepts credit cards.</p>

Also known as

Hanoi Nusmile's Home 3
Old Town Guest House Hanoi
Old Town Palace Guest House Hotel
Old Town Palace Guest House Hanoi
Hanoi Old Town Palace Guest House
Old Town Palace Guest House Hotel Hanoi

Frequently asked questions

Does Hanoi Nusmile's Home 3 offer free cancellation for a full refund?
Yes, Hanoi Nusmile's Home 3 does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Old Town Palace Guest House?
As of 26 March 2023, prices found for a 1-night stay for 2 adults at Old Town Palace Guest House on 2 April 2023 start from €18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hanoi Nusmile's Home 3?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Hanoi Nusmile's Home 3?
Sorry, pets aren't allowed.
Is parking offered on site at Hanoi Nusmile's Home 3?
Sorry, there's no on-site parking at Hanoi Nusmile's Home 3.
Is an airport shuttle service offered by Hanoi Nusmile's Home 3?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hanoi Nusmile's Home 3?
You can check in starting at 2 PM. Check-out time is noon.
Are there restaurants at or near Hanoi Nusmile's Home 3?
Yes, there's an on-site restaurant that offers local and international cuisine.
What's the area around Hanoi Nusmile's Home 3 like?
Hanoi Nusmile's Home 3 is a short 7-minute walk from Hoan Kiem Lake and 3 minutes' walk from Hang Gai Street.

Reviews

7.2

Good

7.6/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Poor

Got message from hotel that they had water issue and so they put me up in one of their other hotels. A long way from where I originally wanted to be. Beds in the other hotel were hard as rock. I wanted to stay at this place because people reviewed said it had comfortable beds. Very unhappy about whole thing
Doug, 1-night trip
Verified Hotels.com guest review

4/10 Fair

She said it was my job.
I had to pull frigerator out and plug it in and the tv. She said that was my job. When i left the key at the front desk where i layed it is where it stayed while i was gone. Anyone could have pick it up and went into the room. At time there was no one at the front desk.
Hakim, 2-night trip
Verified Hotels.com guest review

6/10 Good

Billy, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Lucy at the front desk was very helpful and spoke English quite well. The room was clean other then a few stains on the bed sheets. It was hard to find when you first arrive but it is in a good area for walking around the city. The bed was comfortable and there was a view out the window. We stayed on the fifth floor, no elevator so it’s a hike up, but it was a nice room overall. We would stay here again.
2-night romance trip
Verified Expedia guest review

8/10 Very good

Nice stay, off the beaten path
Had a great experience here the last few days. Staff was very accommodating and rooms and bathroom were clean. Lucy was very helpful withhelping to organize trips for us and arranging transportation. We would definitely stay here again. Down an alley so don’t be confused but nice that it takes you away from the street traffic.
Christopher M, 2-night romance trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Expedia guest review

10/10 Exceptional

comfortable stay
friendly staff (special thanks to Leo for all the arrangement), clean bathroom & comfortable bed with necessary facilities
Khoo, 1-night trip
Verified Expedia guest review

10/10 Exceptional

comfortable stay
friendly staff (special thanks to Leo for all the arrangement), clean bathroom & comfortable bed with necessary facilities
Khoo, 2-night trip
Verified Expedia guest review

8/10 Very good

Not bad at all for the price
Good one night stay! What can you expect paying £12 for two. We were on the 5th floor (at the top), so that was a workout to go up and down everytime. Room was small and with our room (502), you actually enter the bathroom first. Bathroom had no amenities, so bring your own soap and shampoo. The room only has a kettle, mini fridge and TV (and of course a bed with sheets). Breakfast was basic, but good it's included. What was great was the location, so close to the lake. The staff were very friendly and helped to arrange bus tickets for our onward journeys!
Samuel, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Greta afforable choice!
It was a small, but very clean and efficiently set-up room. Very good AC and wifi, and overall, great for the price! They gave us a room on the fifth floor, with lots of light. Our hosts were very friendly and accommodating. And the neighborhood is cute--hidden off a back alley, you walk past local fresh fruit & meat & fish vendors that you don't see on the main streets of the old quarter. A great, affordable choice!
Rachel, 1-night romance trip
Verified Hotels.com guest review