Wilde Aparthotels by Staycity Covent Garden, London

Great location ! Very very small apartments

I stayed in unit 407. The unit itself, the floors outside the unit and the minuscule lobby are very well maintained and nice, although small. Wilde made very good use of a small space and the technology was well thought out. The property is located in an excellent location, if you like being in the middle of all the action as I do. I had two issues. Firstly, the elevator was out of order. So, each time I left and returned, I had to climb 5 flights of stairs (in London, ground floor is 0). The hotel did carry your bags if you asked but my co-worker ended up carrying his large suitcase down 7 flights of stairs. The hotel made no adjustments to our fees to despite the inconvenience. My second issue is with the front desk. My business credit card was not working properly so I “held” the payment on my personal card at check-in, the next morning I asked the hotel to switch the charges to my company card. They said they would but when I checked out, they had not. Now, I have almost $1,000 in charges for which I must be reimbursed. The hotel’s lobby is effectively a small room so there is no place to lounge outside of your hotel room. Good hotel, small but comfy rooms, great location but unfortunate mishaps with elevator and front desk. If not for those things, the stay could have been very pleasant.

In the website I never saw that the room was in the basement without any windows Very claustrophobic Room is extremely small

We loved the location...walked everywhere. The staff was terrific, always helpful and nothing was too much trouble. there were a few nice little touchs eg. milk, tea,coffee in the room and fruit in the lobby in the morning. In addition the hotel was as clean as a whistle. The only downside was the size of the room. It was on the small side for the price (or I guess you could say compact!) but we really only slept there.

They ran out of coffee and terrible pillow, they could also use a few more hooks to hang things. We didn’t receive a cell phone like they advertised the whole time we were there as they were working on them, so we had to go downstairs every time we needed something because there was no other phone in the room. This was very inconvenient as we were on the 8th floor and the elevator is pretty slow. Other than that we enjoyed our stay and everyone was very pleasant!