Very disappointing experience and not worth the money.
The staff were generally unhelpful, communication was poor, and they repeatedly promised to resolve problems but did not take action. I called several times requesting room service, but nobody came, so I eventually had to go downstairs and collect what I needed myself.
The original room had a strong sewage/toilet smell, and the toilet was leaking. My booking stated that I would have a pool view, but instead the room overlooked a desert area with rubbish. I complained, but my concerns were initially ignored.
The following day, after making a serious complaint and asking to speak with the manager, I was offered another room, but it was smaller and did not have a better view. I requested an upgrade, and eventually they moved me to a larger room. This room was clean, fresh-smelling, and much better. This made me wonder why all the rooms could not be maintained to the same standard.
The sauna was dirty, the gym was untidy and poorly maintained, and some staff members repeatedly asked for tips, which made the experience uncomfortable.
Overall, the hotel did not meet the expected standard. The service was poor, the facilities were not properly maintained, and the handling of complaints was disappointing. For the amount of money charged, I would strongly recommend choosing another hotel.