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Sheraton Makkah Jabal Al Kaaba Hotel

4.0 star property
Family-friendly hotel with 2 restaurants, near Great Mosque of Makkah

Choose dates to view prices

Reviews

8.6 out of 10
Excellent
Located in the heart of Makkah, Sheraton Makkah Jabal Al Kaaba Hotel offers a luxurious retreat with two restaurants serving local and international cuisine. Unwind in the garden or take care of work at the business center, then connect to WiFi and explore nearby Abraj Al-Bait Towers.
$127 nightly
The total price is $153
Jun 7 - Jun 8
Total with taxes and fees

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • Laundry facilities

Why we love this property

Dining for every palate
Savor local and international dishes at 2 restaurants, plus Asian cuisine options. A cafe serves buffet breakfast with vegetarian and vegan choices.
Dreamy sleep experience
Doze off in sweet comfort with pillowtop mattresses and personalized pillow menus. Midnight cravings? The 24-hour room service and minibar await.
Historic city charm
Tucked away in the historic district, this luxury hotel boasts a delightful garden retreat amidst the buzz of the city center.

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Traditional Room, 2 Twin Beds

City view

Traditional Room, 2 Twin Beds

9.0 out of 10
Wonderful
(26 reviews)
  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Traditional Room, 3 Twin Beds

Traditional Room, 3 Twin Beds | View from room

Traditional Room, 3 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 Double Bed (Executive Level)

Executive lounge

Superior Room, 1 Double Bed (Executive Level)

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Junior Room, 1 Bedroom

40-inch LED TV with cable channels, TV, toys

Junior Room, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | Living area | 40-inch LED TV with cable channels, TV, toys

Deluxe Room, 1 Bedroom

  • City view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Large Twin Beds
  • Free WiFi

View all photos for Family Room, 2 Twin Beds, Tower

Family Room, 2 Twin Beds, Tower | View from room

Family Room, 2 Twin Beds, Tower

  • City view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Dining room

Suite, 1 Double Bed, Tower

  • City view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Living room | 40-inch LED TV with cable channels, TV, toys

Suite, 1 Double Bed, Tower

  • City view
  • 1916 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Room, 1 Bedroom

Executive Room, 1 Bedroom | In-room dining

Executive Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Large Twin Beds
  • Free WiFi

View all photos for Suite, 2 Twin Beds, Tower

Suite, 2 Twin Beds, Tower | View from property

Suite, 2 Twin Beds, Tower

  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Suite, 1 Bedroom

Executive lounge

Superior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Traditional Room, Multiple Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Traditional Room, Multiple Beds

  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, 2 Twin Beds

  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Similar properties

Exterior
Doubletree by Hilton Jabal Omar Makkah
Makkah City Center
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
9.2 out of 10, Wonderful, 1,000 reviews
$113 nightly
The price is $137
Jun 6 - Jun 7
Total with taxes and fees
Doubletree by Hilton Jabal Omar Makkah
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About the neighborhood

Map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231

What's nearby

  • Great Mosque of Makkah - 7 min walk - 0.6 km
  • King Fahad Gate - 10 min walk - 0.9 km
  • The Clock Towers - 11 min walk - 1.0 km
  • Souk Al-Khalil - 11 min walk - 1.0 km
  • Kaaba - 13 min walk - 1.1 km

Getting around

  • King Abdulaziz Intl. Airport (JED) - 71 min drive
  • Makkah Station - 10 min drive

Restaurants

  • ‪Archi - ‬9 min walk
  • ‪AlTayebat restaurant interContinental | مطعم الطيبات انتركونتيننتال - ‬8 min walk
  • ‪Namq Cafe | نمق كافيه - ‬17 min walk
  • ‪Al Baik Jabal Omar - ‬9 min walk
  • ‪الملتقى لاونج - ‬13 min walk

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

  • Sheraton Makkah Jabal Al Kaaba Hotel features a free kids' club and puts you within a 10-minute walk of Great Mosque of Makkah. Guests can indulge in massages, and Chocolate Lounge, one of 2 restaurants, serves local and international cuisine. Also, Kaaba and The Clock Towers are within a 15-minute walk. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 412 rooms
    • Arranged over 29 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: 5 PM
    • Minimum check-in age: 17
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • A valid permit to perform Hajj must be presented at the airport and check-in at the property from May 1-June 10, 2026.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17
    • Couples wishing to share a room must provide proof of marriage
DONE

Children

    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi (speed: 25+ Mbps) and wired internet access in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Free children's club
  • Playground
  • Children's menu
  • Toys

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference space (161 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Library
  • Spa services
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 59
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 38
  • Wheelchair-accessible spa
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Hallway handrail height (inches): 31
  • Handrails in stairways
  • Stairway handrail height (inches): 30
  • Front entrance ramp
  • Wheelchairs available on site
  • Magnifying mirror
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles
  • Area rugs in room
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Be entertained

  • 40-inch LED TV
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Shower only
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Office
  • Free WiFi (speed of 25+ Mbps) and free wired internet
  • Phone
  • Computer monitor
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Meal delivery service
  • Refrigerator
  • Free bottled water
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Composting
  • Water-efficient showers only
  • Water-efficient toilets only
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages.

Dining

Chocolate Lounge - This café specializes in local and international cuisine.
Asia Restaurant - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Al Firdous Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately SAR 86.5 for adults and SAR 43.25 for children

Children & extra beds

  • Rollaway beds are available for SAR 120.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property Registration Number 10002512

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca

Sheraton Makkah Jabal Al Kaaba Mecca

Sheraton Makkah Jabal Al Kaaba

Sheraton Makkah Jabal Al Kaab

Sheraton Makkah Jabal Al Kaaba

Sheraton Makkah Jabal Al Kaaba Hotel Hotel

Sheraton Makkah Jabal Al Kaaba Hotel Makkah

Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Frequently asked questions

Does Sheraton Makkah Jabal Al Kaaba Hotel offer free cancellation for a full refund?

Yes, Sheraton Makkah Jabal Al Kaaba Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Sheraton Makkah Jabal Al Kaaba Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Sheraton Makkah Jabal Al Kaaba Hotel?

Sorry, there's no onsite parking at Sheraton Makkah Jabal Al Kaaba Hotel.

What are the check-in and check-out times at Sheraton Makkah Jabal Al Kaaba Hotel?

Check-in start time: 4 PM; Check-in end time: 5 PM. Check-out time is noon.

What is there to do at Sheraton Makkah Jabal Al Kaaba Hotel and nearby?

Sheraton Makkah Jabal Al Kaaba Hotel has spa services.

Are there restaurants at or near Sheraton Makkah Jabal Al Kaaba Hotel?

Yes, there are 2 onsite restaurants, featuring local and international cuisine.

What's the area around Sheraton Makkah Jabal Al Kaaba Hotel like?

Sheraton Makkah Jabal Al Kaaba Hotel is in Makkah City Center, a short 6-minute walk from Great Mosque of Makkah and 12 minutes' walk from Kaaba.

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Reviews

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

8.6

Excellent

9.0

Cleanliness

6.8

Location

8.8

Staff & service

8.8

Property conditions & facilities

Popular mentions

Service staff
Room
Location
Breakfast
Walking
Bridges
Lobby
Bed
Hilly
Food

Reviews

Verified

10/10 Exceptional

The room was clean and staff were very nice and helpful. This was my second stay and I would book again.
Junaid, 2-night trip
Verified

10/10 Exceptional

Rooms were clean staff are kind
Khaled, 1-night trip
Verified

8/10 Very good

Room was clean and staff was friendly and courteous.
Muhammad, 2-night trip
Verified

10/10 Exceptional

Great room, great staff and service.
Foyez, 2-night trip
Verified

10/10 Exceptional

Good stuff, clean room
Mohammad, 3-night trip
Verified

10/10 Exceptional

Lujain and ishaq were great at the restaurants
Syed Shariq, 2-night trip
Verified

10/10 Exceptional

Very professional and yes room was very clean every day
Mohammed, 4-night trip
Verified

10/10 Exceptional

Room was well stocked with a lovely view, staff were all very friendly and polite. Location is better than the Jabal Omar hotels as you don’t have to walk through the crowded taxi rank area to reach the haram. This is one of the better valued 5 star hotels in the area.
Ana, 1-night trip
Verified

10/10 Exceptional

Amazing friendly staff, very comfort bed, clean room, walking distance to Haram
Mohamed, 2-night trip
Verified

8/10 Very good

Breakfast was too crowded and could be better. Otherwise great location
May, 2-night trip
Verified

10/10 Exceptional

The staff is brilliant. Very helpful and efficient.
Mohammed, 2-night trip
Verified

10/10 Exceptional

My stay at Sheraton was truly enjoyable. The hotel is comfortable, well maintained, and very convenient, making it easy to relax from the moment you arrive. What really makes Sheraton stand out, however, is the exceptional staff. Their professionalism and genuine, client-focused service made a real difference throughout my stay. A special shout-out to the front desk and lounge teams, especially Nashwa and Safaa, whose warmth, attentiveness, and care went above and beyond. They made me feel welcomed and well looked after at every interaction. I would happily recommend this hotel and look forward to staying again.
Ramadan, 5-night trip
Verified

10/10 Exceptional

I liked the cleaning services
Hana, 5-night trip
Verified

10/10 Exceptional

Check in was smooth. We were upgraded to a suite which was nice and a pleasant surprise. This hotel is close to the new extension, however takes about 10 mins walk (downhill) to Haram near Clock Tower. Please keep in mind, 2 mins of walk back is uphill. There is a bridge to the Haram right next to this hotel but it was closed. Once it opens, getting to the Haram should be convenient! Room was clean, and overall the hotel is not run down like some of the other Mecca hotels. Bathroom was immaculate with all the necessary amenities. Beds are so comfortable! I slept so well each night! Air conditioning worked well. Wall outlets had USB ports. Overall it was a really pleasant stay and I would definitely stay here again as long as the bridge to Haram is open.
Nida, 3-night trip
Verified

10/10 Exceptional

Amazing area and staff, hotel is c clean, food is delicious
Nashwa, 2-night trip
Verified

10/10 Exceptional

Very nice staff and good options for breakfast. Would definitely stay here again
Ahmad, 6-night trip
Verified

10/10 Exceptional

Excellent staff and great location
lukman, 3-night trip
Verified

10/10 Exceptional

Very pleasant stay and great location for visiting the Haram. Happy to stay at the hotel when we next visit.
Zahid, 3-night trip
Verified

10/10 Exceptional

Good stay for the price
Fatima, 2-night trip
Verified

10/10 Exceptional

The staff are excellent. They upgraded us to a huge suite. Best of the best
Ihab, 1-night trip
Verified

10/10 Exceptional

The staff were incredible. Check in was quick and efficient. It did not take 15 minutes. I was fortunate to get an upgrade because of my status in Marriott’s membership program. From the services of the consieges, the security team, housekeeping team have spoiled me. The bellhops and the amazing team at dining area on the “SR” floor. The food was was varied and freshly prepared. Opp for the breakfast. It’s fantastic. Go earlyservice and g
Sakinah, 5-night trip
Verified

8/10 Very good

The hotel itself is nice and clean and close enough to the Haram. It is a bit of a hike to get to the hotel from the Kaaba so keep that in mind; it was, however, the best price for a hotel on the Haram. Hotel staff were a mixed bag—some were super friendly and helpful, and others were standoffish (especially front desk staff). The breakfast is great.
Mona, 4-night trip
Verified

10/10 Exceptional

Very nice staff ,convenient to reach haram
Lubna, 1-night trip
Verified

10/10 Exceptional

The staff was very professional and friendly. They surprised me with a free room upgrade, and the new room had beautiful furniture and a cozy feel. Customer service was top-notch from start to finish. Highly recommended!
Oubaydah Anowar, 1-night trip
Verified

10/10 Exceptional

Walkable to the mosque and close to the dining options near the Haram.. kind staff
sawsan, 4-night trip