D'Nice Heritage House, George Town

Clean and very friendly English speaking staff

First off the staff at the front desk were lovely. The rooms were adequate. However at 8pm on our first night very noise construction started directly outside our door, including excavator digging, jackhammers, dumping of rocks, moving of pipe, and talking. We are on the 2nd floor with the construction directly below our window (photos attached). This continued off and on until after 11pm when we called the manager, Jason, who is located 1 hour away. I asked when it would be finished maybe around 4am. I asked to be moved to another hotel and Jason said he was unsure of this possibility. Around 12am we decided to find our own hotel and move on our own. This included our 2 year old who was struggling to sleep through the noise. As someone who lives in SE Asia I know these thing happen from time to time without warning. However the hotel did very little to support us when it was happening. I again spoke to Jason the next morning as we decided to discontinue our stay at the hotel all together. He assured me if I sent a refund request the would agree to send the money back. It has been nearly 1 month as to date the hotel as refused to issue any kind of refund. I think the hotel is fine, but if you have any problems do not expect them to support you when someone is not on duty on location (front desk has limited hours). Additionally I can not say the hotel is honorable since they have not follow through on their word to refund part of our stay.

Good location, 10-15 mins walk to most things you want to see in George Town. Hassle free check in (we arrived late so the staff left the key in a safe place for us) and hassle free check out. Actually we never met any of the staff. Room was clean, the bathroom very new. Bed was comfy. But we were on the 1st floor which meant we had to endure the people stomping away on the second floor, and people walking and talking on the streets. Among the better hotels of its kind for the price, and there was always street parking in front of the hotel.

Lovely charming place with everything you need for a good night in Penang.

Centrally placed, the hotel was very much in line with the description. Very clean, nice and spacey room/private bathroom. The manager was awesome providing any help we needed.