We recently stayed at the resort and experienced warm hospitality alongside several operational and maintenance issues that impacted the stay. Airport transfer and arrival were smooth, and restaurant and service staff were consistently friendly and attentive. We also appreciated in-room mosquito protection and thoughtful gluten-free options, including fresh gluten-free bread. However, several services were either unavailable or required strict advance booking, such as resort to city-shuttle transfers that could only be arranged one day ahead, limiting flexibility given the remote location. The accommodation had comfort and privacy issues, with a semi-open bathroom offering little protection from heat and insects and close proximity to neighboring suites causing noticeable sound transmission. Facilities felt poorly maintained, especially the gym, which had broken and unclean equipment, while shared amenities like beach chairs and kayaks also appeared neglected. Dining was below expectations, with inconsistent quality, small portions, and an underwhelming breakfast buffet. A serious incident occurred when an unaccompanied individual attempted to force entry into our suite while searching for his room, creating an unsafe situation. The turtle night experience was ultimately arranged independently outside the hotel, and communication was sometimes difficult due to limited English among staff. Overall, while staff were excellent, the stay was undermined by various issues.