I’m genuinely confused how this property is considered a five star hotel, because my experience felt nowhere close to that standard. Problems started immediately. Our room had spiders, flies, and other bugs, which set the wrong tone. The pathways to the rooms weren’t even paved, just dirt roads that made the place feel unfinished and poorly maintained.
Sleeping was nearly impossible because a rooster on the adjacent property crowed nonstop every morning. The door handle to our room even broke in my hand, something I’d expect from a budget motel, not a luxury hotel.
The A/C barely blew air, and since it only works when the key is inserted, the room couldn’t be cooled ahead of time. It stayed warm and uncomfortable well into the night. A sulfur‑or‑sewage smell lingered in the room, raising concerns about cleanliness and plumbing.
The pool deck outside our room was never cleaned or maintained, with the same debris and dirt visible each day. The mattress was extremely firm, and my back was hurting badly by the second night. Even showering was unpleasant because the loose shower‑curtain bar flapped loudly whenever water hit it.
The hotel also lacked basic five star details. There were no hand towels, the appliances were outdated, the beds weren’t soft, and there were no bellmen to assist with luggage. These aren’t small oversights; they’re fundamental elements of a luxury stay.
The property felt misrepresented. This was nowhere near a five star experience. Wouldn't Stay Again