Residenza D'Epoca Historia Luxury, Florence

Very helpful staff at the reception desk.

There was no milk for tea and coffee facilities and no toiletries other than soap and shower gel. Room was cleaned every day which was good. Noise in evening was terrible and every night we would find it difficult to sleep often being woken several times in the night by shouting and then early building work. Good central location.

Great location and spacious. Easily could sleep a family of 4.

Great location and good value.

unfortunately this was the single worst "hotel" we've ever stayed at. From their rude check in lady (who made fun of my brother in Italian) to their unwillingness to check the absurd temperature in our room (it was 36 degrees inside) and their overall lack of care, i wouldn't stay here if they paid me. We are a fair couple but even we have our limits. We are a heavily traveling couple and have never experienced such lack of customer service in our lives. My pregnant wife asked for someone, ANYONE to come check the temperature in our room (we used our own travel sized thermostat and the one on their AC unit) both which read 34-36 degrees. They said the best they could do was to send someone around 10pm (it was 6pm at the time) to come and check the state. Then at around 9pm after calling them 5x they said someone had come to check it and it was perfectly fine, "this is not our problem anymore" and the receptionist on the phone Paulina HUNG UP ON US!! Oh ps, Wifi is non existent. We sat outside their locked office doors to try and rebook a hotel somewhere else in Florence without heat stroke. Thanks for nothing!