Kind staff, but a very disappointing stay
I rarely leave a negative hotel review, but our stay at the Empreinte Hotel was disappointing.
When we arrived, our room had a horrible odor that smelled strongly like a dead animal—possibly a rodent in or near the HVAC system. We tried to tolerate it, but eventually had to ask to change rooms. The staff were very nice and moved us without difficulty, and the new room was much better. However, nobody wants to pack up and relocate after settling into a hotel room, and I could still smell the same odor in the hallway the following morning.
The bar was also disappointing because they did not have olives for a martini, although the bartender himself was very pleasant. In fact, the staff throughout the hotel were friendly, and many spoke English, which was helpful.
Unfortunately, breakfast was terrible. The coffee from the automatic machine and the pastries appeared to be the only good options. The eggs were subpar and had an odd texture, the sausage was only lukewarm, and the potatoes were extremely dry and seemed overcooked. Very little appeared to be served at the proper temperature.
We used the spa at 8:30 in the morning, when we were apparently the first guests of the day. It did not seem properly cleaned: there was someone else’s hair in the hot tub, as well as a large spider on the ceiling.
The hotel did reimburse our €10 public-parking charge because of the problem with our room, which we appreciated. The staff handled our co