2/10 Poor
9 October 2022
I had a confirmed booking. However, when I reached the motel, the lady at the reception who was drunk and completely belligerent refused to entertain me and said it didn't matter if I had the reservation, as she didn't have any room for me. It was 9 in the night, and my family was in the car. I feared for my safety as there were drunk people having a party with a bonfire with some loud music. This motel is a shambles. I had no option but to look for another place to stay in the middle of the night. And I drove from US to Canada to experience this drunk, unprofessional lady who used expletives to ask me to leave the property when I showed her the expedia confirmation.
This property shouldn't be listed by expedia or any other platform. And to add insult to injury, expedia charged me for the trip, which I need to contest. Also, I paid double the price to book a 3 star hotel an hour drive away from Montreal, as nothing was available at Montreal at that hour as it was busy due to festival apparently.
Prakash
Prakash, 1-night family trip
Verified Expedia guest review