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The Pyramid Cancun - All Inclusive

Photo gallery for The Pyramid Cancun - All Inclusive

Aerial view
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers

Overview of The Pyramid Cancun - All Inclusive

The Pyramid Cancun - All Inclusive

4-star property
All-inclusive beachfront property with spa, near Delfines Beach

6.8/10 Good

1,033 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • 24/7 front desk
Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Delfines Beach - 22 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • La Isla Shopping Mall - 5 min drive
  • Cancun Convention Center - 16 min drive
  • Tortuga Beach - 19 min drive
  • Langosta Beach - 20 min drive
  • Turtle Beach - 24 min drive
  • Riviera Cancun Golf Resort - 19 min drive
  • Puerto Cancun Marina Town Center - 26 min drive
  • Plaza Las Americas - 29 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • Xkat-ik - 7 min walk
  • Da Vinci - 10 min walk
  • Mole - 14 min walk
  • Bana - 14 min walk
  • Restaurante Fuego - 14 min walk
Map

About this property

The Pyramid Cancun - All Inclusive

At The Pyramid Cancun - All Inclusive, you can spend time at the beach enjoying free cabanas, volleyball and sunloungers, plus you'll only be a five-minute drive from La Isla Shopping Mall. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Benazuza Adults Only, one of 13 restaurants, serves Mexican cuisine and is open for dinner. Other highlights at this upmarket property include 2 beach bars, a casino and a free kid's club. Fellow travellers say good things about the bar and beach.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 320 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 25

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas (4-device limit)

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 13 restaurants
  • 13 bars/lounges
  • 2 beach bars
  • 2 coffee shops
  • Poolside bar
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Playground
  • Childcare in room (surcharge)
  • Local/corner shop
  • Children's games
  • Toys

What to do

  • On the beach
  • Free beach club
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Karaoke
  • Shopping
  • Pool table

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (6458 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Pool loungers

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Arcade/games room
  • Casino
  • Full-service spa
  • 4 casino gaming tables
  • 6 casino slot machines
  • Casino VIP room
  • Outdoor tennis court
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 50-inch flat-screen TV

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Phone

Food and drink

  • Free bottled water

More

  • Housekeeping (on request)
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Spa

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

Dining

Benazuza Adults Only – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required.
Market Place and Bites – This bistro specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
The White Box Gastrobar – This bistro specialises in international cuisine and only serves lunch. Open daily.
TunKul Food Hall – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Careyes Adults Only – This fine-dining restaurant specialises in Spanish cuisine and serves lunch and dinner. Open daily.

Fees & policies

Refundable deposits

  • Easter holidays deposit: USD 30 per stay for guests under 25 years old staying between 01 February to 30 April

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 3.45 per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Cleaning and Health Protocols (Oasis Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis
The Pyramid Cancun All Inclusive
The Pyramid at Grand Cancun by Oasis
The Pyramid at Grand Oasis All Inclusive
The Pyramid Cancun - All Inclusive Cancun
The Pyramid Cancun - All Inclusive All-inclusive property
The Pyramid Cancun - All Inclusive All-inclusive property Cancun

Frequently asked questions

Does The Pyramid Cancun - All Inclusive offer free cancellation for a full refund?
Yes, The Pyramid Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Pyramid Cancun - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Pyramid Cancun - All Inclusive?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at The Pyramid Cancun - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at The Pyramid Cancun - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at The Pyramid Cancun - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at The Pyramid Cancun - All Inclusive?
Yes, the 538 square-foot casino features 6 slot machines and 4 gaming tables.
What is there to do at The Pyramid Cancun - All Inclusive and nearby?
Have fun with on-site activities such as volleyball, and improve your game on the tennis courts. Additional recreation on-site includes aerobics , basketball and pilates. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Pyramid Cancun - All Inclusive also has 2 beach bars, a casino and a steam room, as well as spa services, an arcade and a garden.
Are there restaurants at or near The Pyramid Cancun - All Inclusive?
Yes, there are 13 on-site restaurants, featuring Mexican cuisine. Nearby restaurants include Xkat-ik (7-min walk), Da Vinci (10-min walk) and Mole (14-min walk).
What's the area around The Pyramid Cancun - All Inclusive like?
The Pyramid Cancun - All Inclusive is located on the waterfront in Zona Hotelera, a short 10-minute walk from Iberostar Cancun Golf Course and 8 minutes' walk from Maya Museum of Cancun. Travellers say that this property is in a good location.

Reviews

6.8

Good

7.5/10

Cleanliness

7.1/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Very good

Everything about my stay was great. My only criticism was that the all inclusive food was not the best.
4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Job seminary
Everything ok
Gonzalo, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

I enjoyed my stay at the Oasis.pyramid. Miguel at the Kinky Lounge and Citlali the host at the dinner buffet were my favorite employees at the resort. They should be be recognized for their excellent service.
Verified Orbitz guest review

8/10 Very good

Good hotel to have fun for a weekend,
Alem, 3-night trip
Verified Expedia guest review

6/10 Good

Edwin, 9-night trip
Verified Expedia guest review

10/10 Exceptional

Everything.
Martin, 3-night family trip
Verified Expedia guest review

6/10 Good

The all-inclusive drinks were gross.
yesenia, 3-night trip with friends
Verified Expedia guest review

6/10 Good

Customer service front desk not avail TV signal out for 2 days. Shows were good. Alcahol was very low quality..
ROGELIO, 4-night family trip
Verified CheapTickets guest review

10/10 Exceptional

When you arrive, make sure what are you entitled to,because some restaurants are only for pyramid members and guests and you will love it . Because the first day we had a terrible service but ones we knew that we had the pyramid guest bracelet we had a wonderful time and experience. You must reserve for the dinner show Red Cabaret, and Benazuza restaurant. You will love it they hay so many shows that you will love it
Rosa, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

This was a clean and friendly place and will looking ar going back
shawana, 4-night trip with friends
Verified Expedia guest review