While we were excited by the location of this Antwerp hotel, the actual amenities and overall service was poor to say the least. There were visible stains all over the walls, areas of the room that had not been cleaned, for what appeared to be a long time, and the bed did not meet basic hygiene standards. I felt as though I had to wear shoes, or at least socks to walk around as the floor was dirty also. The breakfast is included, however it's nothing to write home about that's for sure. We were left waiting at the front desk on two occasions as staff would just leave the area for 10 minutes at a time and when we asked for clean pillows the receptionist went into a cellar and came up with dirtier cushions. When we tried to explain he got irate so we left it. Even though it's relatively cheap, I think it is expensive for what you actually get. Wish this could have been more positive but I hope the feedback will encourage the hotel to improve.
